Nutrisense Reviews

582  •  Excellent
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The learning opportunities on the app…

The learning opportunities on the app have been invaluable. The graphs are also informative and timely. Thankful for the nutritionist in order to help me with a plan of action.

Additionally, I reached out to support bc my sensor quit syncing and it was quickly resolved.

Date of experience: September 11, 2024

Reply from Nutrisense

That's amazing to hear! We're thrilled that the app's learning opportunities and graphs have been so helpful for you. It's fantastic that your nutritionist has been able to provide you with a valuable plan of action. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Great experience

I have become much more aware of what my blood sugar spikes are caused by. The system is so very easy to use. At some point we will pay for a dietitian to help me make better choices, our insurance won’t pay for a dietitian.
The customer service is excellent and the education has been very helpful. Lifestyle changes are hard but the data the system provides is so valuable in assisting to make better choices.

Date of experience: September 05, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that Nutrisense has helped you gain a better understanding of your blood sugar and make positive lifestyle changes. It's great to hear that the system is easy to use and that you've found the education provided to be helpful.

We understand that insurance coverage for dietitians can vary. We're always exploring ways to make our services more accessible, and we'll continue to advocate for increased coverage options.

Thank you for your continued support and for sharing your positive experience!

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Gamifying My Life Works for Me!

Nutrisense helped me gamify my life and it has changed my relationship with my body. From food to sleep to stress I now have a much better understanding of how MY body responds. With the help of my Nutritionist Randi (who I love) I have been able to make the needed adjustments to improve my overall health.

Date of experience: September 05, 2024

Reply from Nutrisense

That's amazing to hear! We're thrilled that Nutrisense has helped you gain a better understanding of your body and make positive changes to your lifestyle. It's fantastic to hear that Randi has been such a great resource for you. Keep up the great work! 🎉

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 1 out of 5 stars

Dexcom for the Win

Used Nutrisense for almost 6 months. My first sensor did not work and that foreshadowed much of what would follow.

The new Libre version also leaves scars. And trust me, my skin is as tough as nails. I have never had a problem with scars, period.

Customer service suggested a patch to stop the scarring, that would sit between the sensor and the skin. Great, except the sensors were unable to get any reading and thus were useless.

There is no phone number to call customer service, a red flag in and of itself, so turning it over to my bank since customer service is non responsive.

Not paying for 2 faulty sensors as a result of Nutrisense’s recommended protocol.

The cgms are great devices but please do yourself a favor and skip this company. Dexcom just released a version that you can buy over the counter:)
I am there.

Date of experience: September 06, 2024

Reply from Nutrisense

We understand your frustration with your experience using Nutrisense, and we apologize for any issues you've encountered. Your feedback is important to us, and we're committed to addressing your concerns.

We understand your preference for contacting customer service via phone. While our primary support channel is currently email, we're exploring options to expand our communication channels in the future.

We recommend reaching out to our customer support team directly at support@nutrisense.io to discuss your concerns and explore potential solutions.

We appreciate your feedback and value your business. We're committed to improving your experience and ensuring you have a positive outcome.

Rated 5 out of 5 stars

Customer service was extremely helpful

Customer service was extremely helpful. I needed to pause my subscription and Jennifer was helpful. More importantly I needed time because I hesitated using the sensors. She was very supportive - it's important to provide quality customer service.

Date of experience: September 06, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that Jennifer was so supportive and helpful in pausing your subscription. We're committed to providing excellent service. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Trouble shooting a scanning issue

Renee from customer support helped me fix my the issue I had with scanning my freestyle libre. She sent me instructions how to trouble shoot and it wad resolved within 5 minutes. She responded in a timely manner.

Date of experience: September 03, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that Renee was able to quickly resolve the issue with your Freestyle Libre sensor. Her prompt assistance and helpful instructions demonstrate our commitment to providing excellent customer support. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Great experience so far

Very efficient and easy to communicate with. Customer service is always friendly and helpful. Sensors shipped fast.

Date of experience: September 10, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that you've had such a positive experience with Nutrisense. Thank you for sharing your kind words about our customer service and fast shipping. 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Amazing App utrisense's nutritionists are…

Nutrisense's nutritionists are extremely knowledgable, helpful and practical. The app is easy to use and provides loads of useful information. Any time there was a technical issue, I received immediate help and feedback. I have tried other CGM apps, and Nutrisense is by far the best!

Date of experience: September 04, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that you've had such a positive experience with Nutrisense. Your feedback about our nutritionists, app, and customer support is truly inspiring. Thank you for sharing your experience! 🎉

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Excellent Service

Renee was very responsive and was able to solve the problem with my sensor and send a replacement. Keeping me informed on what to expect.

Date of experience: September 03, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that Renee was able to quickly resolve the issue with your sensor and keep you informed throughout the process. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Excellent Customer Service

Renee was quick to jump in and help me out with why my CGM wasn’t scanning properly. She was quick to send out my replacement the same day. Great customer service!

Date of experience: September 03, 2024

Reply from Nutrisense

That's amazing to hear! We're thrilled that Renee was able to quickly resolve the issue with your CGM. Her prompt action is a testament to our commitment to providing excellent customer service. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 4 out of 5 stars

Starting this journey

Just starting this journey. Emails 1, 2, and 3 very helpful to read and get started. Videos have helpful for this newbie too. Nutrition appointment before start helpful. Looking forward to next convo with nutrition in future.

Date of experience: August 27, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that the emails, videos, and nutrition appointment have been so helpful in getting you started on your Nutrisense journey. Keep up the great work! We're excited to see what you'll achieve. 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Customer service is amazing

Customer service has been outstanding. Whenever I've encountered an issue, it's been resolved quickly and efficiently. Although I'm still relatively new to the program and can't provide a full review yet, I can confidently give the customer service team, particularly Jennifer, a well-deserved 5 stars.

Date of experience: August 29, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that Jennifer has provided you with such excellent support. We're committed to providing top-notch customer service, and it's great to know that our team is making a positive impact. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

I had trouble with the sensor and the…

I had trouble with the sensor and the help from Nutrisense came quickly and professionally. Thanks!

Date of experience: September 04, 2024

Reply from Nutrisense

That's great to hear! We're glad we could provide prompt and helpful support. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Great Customer Service!

I actually managed to type in the wrong email when subscribing so I got hung up and couldn’t complete things. Their customer service was swift and supremely helpful in getting me squared away and good to go!

Date of experience: August 22, 2024

Reply from Nutrisense

That's great to hear! We're glad our customer support team was able to quickly resolve the issue and get you back on track. 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Support

I ran into some technical issues but four team members reached out to help me. They were kind, prompt, and worked with my hectic schedule. Now I can focus on using their system to improve my health. Thank you!

Date of experience: August 22, 2024

Reply from Nutrisense

That's amazing to hear! We're thrilled that our team was able to provide you with the support you needed. It's great to know they were able to work with your schedule and help you get back on track. Thank you for sharing your positive experience! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Awesome team

I had very good experience with the company, very efficient in answering my questions.

Date of experience: September 09, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that you had a positive experience with Nutrisense. Thank you for sharing your kind words about our customer service. 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Nutrisense is simply awesome!!

Working with my nutritionist, Madison, I have gained a great deal of knowledge about how what I’m eating is affecting my glucose differently now(61) then when I was younger. Madison is so knowledgeable and quick to respond to messages. If I ever have an issue, Chiemi in customer service, has always been there for me to assist me with whatever I need.

Date of experience: August 15, 2024

Reply from Nutrisense

We're thrilled to hear about your positive experience with Nutrisense and the valuable insights you've gained into your glucose levels. It's fantastic to know that Madison has been instrumental in your journey.

Your kind words about Madison and Chiemi are greatly appreciated. We're committed to providing exceptional support and guidance to help our members achieve their health goals.

Thank you for sharing your positive experience. We're honored to be a part of your health journey.

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Great Customer Service and product!

I have always been impressed by Nutrisense in general. The customer service is wonderful and responsive. If I had any issues, it was immediately resolved. Highly recommend, and I have referred friends and family with the great incentive of an amazon gift card!

Date of experience: August 23, 2024

Reply from Nutrisense

That's fantastic to hear! We're thrilled that you've had such a positive experience with Nutrisense. Your referral is the best compliment we could ask for. Thank you for sharing your experience and for recommending us to your friends and family! 😊

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Nutrisense has been a game changer

Nutrisense has been a game changer! Great app and interface. Helpful data interpretation, insights and recommendations from knowledgeable nutritionist. Friendly and responsive customer support. Love this service and personal health innovation!

Date of experience: September 04, 2024

Reply from Nutrisense

That's amazing to hear! We're thrilled that Nutrisense has been such a game-changer for you. Your positive feedback about the app, data interpretation, nutritionist support, and customer service is truly inspiring. Thank you for sharing your experience! 🎉

Best regards,
Juan your Nutrisense Customer Support Team Lead

Rated 5 out of 5 stars

Nutrisense ROCKS!!!

Katrina was my nutritionist and she was absolutely amazing. I learned so much from her in the 1 hour sessions we had. She shared great information for me specifically, made suggestions and was a great listener. I would recommend this service to anyone wanting to just learn about your body and what spikes your insulin...that's why I did it!! I am not a diabetic and workout 5-6 days/week... I was just curious on what foods are best for me and how to increase my energy levels with food being a 50 year old woman with hormonal changes happening all the time. The app was very user friendly and customer service was very responsive. I even had to cut my 6mth subscription short by 2 mths and they were totally cool and made it easy.

Date of experience: July 30, 2024

Reply from Nutrisense

Wow, what a fantastic review! We're thrilled to hear that Katrina was such an amazing resource for you and that you learned so much about your body. It's incredible how understanding your unique glucose response can make such a big difference. We're also happy to hear that the app and customer service were top-notch. Thank you for sharing your experience!

Best regards,
Juan your Nutrisense Customer Support Team Lead