195 total
Kat from NorthOne Bank has been diligently helping with a Fraudulent Charge to my Account. She is very responsive to this delicate situation and She has a Very quick turnaround time even on Weekends!
Date of experience: September 01, 2024
Reply from North One
Thank you for reporting that to us right away! Glad we were able to get to the bottom of it. Thank you for the 5-star review and for choosing North One!
This bank has met my expectations, and then some. KAT was great, and more helpful
than any other customer service agent I’ve had anytime recently. Very quick too
Date of experience: September 03, 2024
Reply from North One
Thank you for your review! We're committed to resolving your questions quickly so you can focus on what matters most—your business. Thank you for the 5-star review and for choosing North One!
Kat and the team at North One are so super helpful and kind in my most recent call. They resolve my request (not compliant) within a few minutes that allowed for solving another problem. I literally am just transferring more and more of my business banking to North One. The amount of time they save with free and cheap ACH/wire options is awesome! I advocate for this bank...because they make my business life so much easier.
Date of experience: August 22, 2024
Reply from North One
Our team is happy to help, especially Kat! Love to hear that you're taking advantage of all of our money movement options, especially our fee-free payments as a North One Plus customer. Thank you Mike for choosing North One, and for the 5-star review!
I had the best customer service with Mariam. The kindness, empathy & professionalism is so great.
Date of experience: September 09, 2024
Reply from North One
Mariam is fantastic! Love to hear that you think so too. Thank you for the 5-star review and for choosing North One.
Kat was absolutely awesome! She gave me a call exactly at our scheduled time. She was clear in her response and wonderful at following up with me with further details!
Thanks Kat!
Date of experience: August 22, 2024
Reply from North One
Happy to hear you got the support that you deserve! I'll share this with Kat. Thank you for the 5-star review and for choosing North One.
It has been more then great banking with North one. They have been very helpful with any concerns or questions I've had. Mariam was a big help and responded with in minutes. Every time I have reach out to there customer service. They have responded the same. Very professional, very helpful and have always responded with in minutes.
Date of experience: August 20, 2024
Reply from North One
Thanks for this great review! Our team is happy to help you so you can focus on what's most important; your business. Thanks again for the 5-star review Travis, and for choosing North One!
great support work, really fast and so i trust my money
Date of experience: September 09, 2024
Reply from North One
We're so glad to hear you're enjoying your experience, Daniel. Thanks so much for the recognition!
Honestly, running a successful business someone must have purpose, strategy and focus. If is on Marketing you must locate a clusters, business area etc.
Date of experience: August 11, 2024
Reply from North One
We're sorry to hear about this experience. While we are unable to locate a profile under the information provided, if you have any concerns or questions regarding North One, you can always contact our Support Team at support@northone.com. Our team is available Monday-Friday 9:00am-6:00pm.
Miriam was wonderful. She was so helpful and knowledgeable. Great interaction.
Date of experience: September 05, 2024
Reply from North One
Happy to hear this John! Thank you for the 5-star review and for choosing North One!
The company wisley really pay on time im so happy with them and North one thank you.
Date of experience: August 27, 2024
Reply from North One
Thrilled to hear you're getting the most out of your Account! Thank you for the 5-star review and for choosing North One.
Ethan was incredibly helpful in assisting me with updating the information for my business. I felt reassured by the verification process, which made me confident that everything was being handled securely. Their dedication to meeting my needs was truly commendable, and they easily completed the task without any issues.
Date of experience: August 07, 2024
Reply from North One
Our team is happy to help! Running a business comes with enough stress; we're here to make Banking stress free. Glad Ethan was able to help accomplish that for you. Thanks for the 5-star review and for choosing North One!
I have one year experience this is very good
Date of experience: August 30, 2023
Reply from North One
Love hearing you're getting the most out of your North One Account! Thank you for the 5-star review and for choosing North One.
Kat was extremely helpful and explained the wiring protocol to me in detail.
Date of experience: August 19, 2024
Reply from North One
Kat is fantastic! I'll share this with her team. Thank you for the 5-star review Lawrence and for choosing North One!
Everything was done with such ease and very quickly. I thought I would have to wait a day or two, but within minutes, I received an email saying everything was ready and good to go. It allowed me to keep moving on with my to-do list for the day. Thanks, Kat!
Date of experience: August 07, 2024
Reply from North One
Our team, especially Kat, is always here to support you. We're dedicated to ensuring you can focus on what matters most—running your business. Thank you for the 5-star review, Sola, and for choosing North One!
As a first-time small business owner, the straightforward, helpful solutions that were all in one place made a huge difference for me to be able to feee up time to focus on my strengths which are sales and customer experience. Thanks!
Date of experience: May 28, 2024
Reply from North One
North One is here to make your business finances straightforward and all in one place! Thrilled to hear you're getting the most out of our app. Thank you for the 5-star review and for choosing North One.
So far so good. I just signed up for North One. Their online chat support seems good. Alvern is the rep and was very responsive and answered my questions completely. That said, North One needs better phone support. Having to "schedule" a call is a hassle.
Date of experience: July 04, 2024
Reply from North One
Glad Alvern could help you out! We appreciate your feedback on our phone support structure. You can select a convenient time for our Support Team to call you, avoiding any queues. We're always looking to improve though, so your input is valuable and has been shared with our team.
Thanks for the 5-star review and for choosing North One!
My account had been functioning normally for over a year until someone named Amanda appeared. She requested my business information and subsequently closed my account without any explanation. It's worth noting that the business information I provided was the same as I had previously.
I have consistently paid the $10 monthly fee, but they prefer to close the account. I have reached out to Amanda multiple times, but there has been no response from her. She appears rude. How can a financial company operate like this? Finance should be transparent, and I believe this company is rather opaque. Be cautious with Northone.
Date of experience: October 09, 2023
Reply from North One
Hi Kevin,
Thank you for getting in touch. I'm sorry to hear that your time at NorthOne did not turn out to be what you had hoped for.
All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your Account.
I can confirm that our Account Services Team has responded to your email inquiries. The responses were sent on 10/09 and 10/10. If you are not receiving our responses, please let us know by sending an email to support@northone.com.
Best,
NorthOne Customer Care
Last month they started "upgrading" accounts. Ever since then, I've been locked out of my account for weeks. Their support number doesn't work. They don't answer chat messages or emails anymore. How on earth can a "bank" not have any line of communication with customers, lock them out of their accounts for weeks, offer no transparency with "updates", and act like everything is fine. For weeks they have been telling me the update would be complete and that access would be regained. I've filed complaints with the BBB and the Consumer Financial Protection Bureau. Highly advise not opening an account at NorthOne.
Date of experience: May 03, 2021
Reply from North One
Hi Ethan,
Our Customer Care team has sent you a message to the email address associated with your account. Please let us know if you have any further questions by responding to support@northone.com.
Thank you,
NorthOne Customer Care
Overall the customer service at Northone is excellent. As high as that bar is, my recent interaction with Kat went above and beyond. She was patient with my questions, gave me actionable direction and supplied a strong overview of the topics that were challenging me. Really appreciated the help - many thanks!
Date of experience: January 09, 2024
Reply from North One
We're happy to help Mark! Thank you for the 5-star review and for choosing NorthOne.
Kat was very professional and helpful, I am a new account holder with North One. I’m sure the questions I had were trivial, but Kat was very knowledgeable and patient. I never felt hurried along in any way. So kudos and thank you for your excellent service.
Date of experience: February 14, 2024
Reply from North One
Welcome to NorthOne Mark, we're excited to have you! Our team is always happy to help. Thank you for the 5-star review and for choosing NorthOne.
