Nebraska Furniture Mart Reviews

102,712  •  Excellent
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Website was easy to use and I found…

Website was easy to use and I found exactly what I was looking for. I purchased the couch, loveseat and one ottoman earlier this year but we found the need for a second ottoman so love that it’s on sale!

Date of experience: September 14, 2024

Reply from Nebraska Furniture Mart

Carlene, we appreciate your kind words and are thrilled to hear that you found our website easy to use and were able to locate the perfect items. We're also delighted that you're taking advantage of our sale on the ottoman. We strive to offer a seamless online shopping experience and hope you enjoy your new furniture.

Rated 5 out of 5 stars

Smooth sailing

Quick, fast, and easy online service as usual. I got the exact delivery date spelled out to me before I submitted my payment, and the rewards card was a nice surprise. I was disappointed that there wasn't a way to submit a price match within checkout, but it also may make sense to just allow that to be done later.

Date of experience: September 11, 2024

Reply from Nebraska Furniture Mart

Clement, thank you for your kind words and for taking the time to share your experience. I apologize that we do not have a way to price match an item during the check out process online. However, our phone sales team can always help with this prior to making a purchase at 1-800-359-1200 ext 22421. Or if the price does go lower once an order is placed our customer care team can assist with price matching. If you have further questions or concerns, please feel free to reach out to us at 1(800)359-1200, chat in at nfm.com, or email at contact.us@nfm.com. Have a great day.

Rated 4 out of 5 stars

Everything was fine except on phone

Everything was fine, only issue being I tried to do the ordering on my phone and NFM's site would not cooperate, yet all my other tabs/sites worked fine. It worked fine on my laptop but not the phone, mildly annoying as my husband now knows what part of his birthday gifts are.

Date of experience: September 15, 2024

Rated 5 out of 5 stars

I purchased this unbrella for my daughter & her family.

I purchased this unbrella for myself and absolutely love it. I love it so much I am gifting my daughter one as well.

Date of experience: September 15, 2024

Reply from Nebraska Furniture Mart

Judy, thank you for your kind review! We're so happy to hear you love our umbrellas and that you're gifting one to your daughter. We hope she enjoys it as much as you do.

Rated 5 out of 5 stars

User friendly ordering.

User friendly ordering.

Your folk are always friendly, courteous, and professional, as well as caring.

Thank you,

Date of experience: September 14, 2024

Reply from Nebraska Furniture Mart

Thank you for your kind words, Brenda! We appreciate your feedback and are glad to hear you had a positive experience with our ordering process and our team. We strive to provide excellent customer service and are happy to know we met your expectations. Thank you for shopping with NFM!

Rated 5 out of 5 stars

Easy web page to navigate and very easy…

Easy web page to navigate and very easy to make my selection. We were pleased with the options of delivery or in store pick up.

Date of experience: September 14, 2024

Reply from Nebraska Furniture Mart

Pamala, thank you for your positive review! We're happy to hear you found our website easy to use and appreciated the options for in-person pick-up or delivery. We strive to make shopping convenient for our customers, and we're glad that we succeeded in your case. Thank you for choosing NFM!

Rated 5 out of 5 stars

Always a good experience

Always a good experience with NFM. They have a great selection and make the purchase process simple

Date of experience: September 15, 2024

Reply from Nebraska Furniture Mart

We appreciate your kind words and are thrilled to hear about your positive experience, Elizabeth. We strive to provide our customers with a wide selection and a seamless purchase process, and we're glad that we were able to meet your expectations.

Rated 5 out of 5 stars

Billionaires rule

Nfm is the best, their customer service and selection are top notch!! Kudos to them and their billionaire owner!

Date of experience: September 14, 2024

Reply from Nebraska Furniture Mart

We agree! I am glad you enjoy our customer service. Thank you for your great review! If you have any questions or concerns, please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com

Rated 5 out of 5 stars

Website

I called NFM and Joseph assisted me over the phone to provide the current model of my existing dishwasher. Ease of website is great!

Date of experience: September 13, 2024

Reply from Nebraska Furniture Mart

I am glad you enjoyed our website. If you have any questions or concerns, please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com.

Rated 5 out of 5 stars

Couldn’t decide for a bit thank you for being patient..

Couldn’t decide for a bit so I left this in my shopping cart for a while, thank you for not deleting it or pressuring me to buy.

Date of experience: September 11, 2024

Reply from Nebraska Furniture Mart

Hi Steve. I am so glad you enjoyed shopping with us! If you have any questions or concerns, please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com

Rated 4 out of 5 stars

Easy ordering when I used Guest

Easy ordering when I used Guest. When attempting to order using previous login, I was unable to move forward. It would not accept my password or send an email link to add a new password. Unable to understand this.

Date of experience: September 11, 2024

Reply from Nebraska Furniture Mart

Hi Lynda. Thank you for your feedback. We are sorry to hear there were issues signing in. That does sound very frustrating. We will be happy to help you with your login. Please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com

Rated 2 out of 5 stars

Good rugs, awful website

I was looking at your rugs because they said free shipping, only to be surprised at checkout because that free shipping only applied to certain cities. That should be iterated earlier on in the process.

I was also recommended an 8x11 rug pad for an 8x10 rug, even though I had bought an 8x10 rug pad previously for a similar rug. When I called, they said that the 8x10 pad was not available online. If a product is available, I should be able to see it online.

The search is extremely buggy. Filters/sorting do not work. I selected 8x10 rugs but was shown rugs of all different sizes. I filtered by $100-$300 -- I was shown rugs outside of that price. I sorted by price. The rugs were not in price order.

Date of experience: September 15, 2024

Rated 4 out of 5 stars

Great experience except not all of your…

Great experience except not all of your appliances are categorized correctly online. For example this refrigerator does not show up when you filter on counter depth even though it is. I almost missed this one!

Date of experience: September 11, 2024

Reply from Nebraska Furniture Mart

Thank you for the 4 star review, Kim! We appreciate your feedback, and bringing this to our attention. I do understand how frustrating this may be, and apologize. I am happy to let you know our team is having this reviewed, and should be fixed shortly. We hope you have a great day!

Rated 5 out of 5 stars

So many easy options.....great…

So many easy options.....great selection. Great financing terms and easy self pickup

Date of experience: September 14, 2024

Reply from Nebraska Furniture Mart

Steve, thank you for your kind words! We're thrilled to hear you found our selection, financing options, and self-pickup process easy and convenient. We strive to make your experience as smooth as possible.

Rated 5 out of 5 stars

Love shopping at NFM online and in the…

Love shopping at NFM online and in the store. Well run and organized. We will continue to be loyal customers

Date of experience: September 12, 2024

Reply from Nebraska Furniture Mart

Thank you for your kind words, Lori! We appreciate your loyalty and are thrilled to hear you enjoy shopping with us both online and in-store. We strive to provide a positive and convenient experience for all our customers. Thank you for choosing NFM!

Rated 5 out of 5 stars

Website is easy to use and had a great…

Website is easy to use and had a great selection of items we needed for our new apartment.

Date of experience: September 13, 2024

Reply from Nebraska Furniture Mart

Hi Brenda. Congrats on your new apartment! I am so glad you enjoyed our website. We appreciate your feedback. If you have any questions or concerns, please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com

Rated 5 out of 5 stars

Ease in ordering

Ease in ordering, wide selection and delivery/set up option. Can’t wait to get the product.

Date of experience: September 13, 2024

Reply from Nebraska Furniture Mart

Hi Charles. I am glad you enjoyed our easy ordering process. Thank you for your great review! If you have any questions or concerns, please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com

Rated 5 out of 5 stars

New Fridge

Shopping online is so easy and it links to my credit account. I love that there is typically an option for 6-24 mos 0% FINANCING.

Date of experience: September 11, 2024

Reply from Nebraska Furniture Mart

Amber, thank you for your kind words and for taking the time to share your positive experience. We're glad you find our online shopping experience convenient and appreciate the financing options we offer.

Rated 5 out of 5 stars

Ive yet to be disappointed with NFM

Ive yet to be disappointed with NFM. I am a returning customer and this on line experience was great. Now I await delivery.🤗

Date of experience: September 11, 2024

Reply from Nebraska Furniture Mart

Hi Ranay. I am so glad you enjoy shopping with us! If you have any questions or concerns, please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com

Rated 5 out of 5 stars

Easy

Easy. Fast shopping and checkout experience. Clarity on shipping and pick up options offered.

Date of experience: September 12, 2024

Reply from Nebraska Furniture Mart

I am glad you enjoyed our easy ordering process and delivery options. Thank you for your great review! If you have any questions or concerns, please feel free to contact us at 1-800-359-1200, chat at nfm.com or by email at contact.us@nfm.com