NetBet Reviews

I opened an account few months ago, and I have been using with no issues. They set me up a deposit limit or £11 per month. I had entered into a self exclusion in the past. I had completely forgotten that. Regardless last night I logged in and I see that they had changed my deposit limit to £600. I thought this was strange so I decided to live chat the team and asked them if there was any issues at all with my account before I go ahead and deposit. The agent ran all my details and said all my account was fine and in working order and I can freely go ahead and deposit and I quote the agent said with no issues. So having forgot that I had entered into a self exclusion and no reactivation had been completed. I was unaware of this but first thing in the morning today I received an email confirming from the support team that the account shouldn’t have been able to be used as the reactivation has not been completed due to self Exclusion.


I completely understand that these things happen. I had forgotten my end that I entered into the self exclusion but that said the fact that as a customer I have repeatedly asked their live chat team. Is there any concerns or issues before I go ahead and deposit? That was their opportunity to say oh actually, sir I can see there’s a self exclusion still not being fully reactivated yet .

I have placed a formal complaint and I only wish to receive my deposits back, which I believe is fair.
I am not asking for anything else. I’m only asking for the deposits back due to the fact that I’ve repeatedly asked the live chat agent is all well with my account before I go ahead and deposit which I have as proof saved as a screenshot.

I very much hope this doesn’t have to be escalated to an ADR and I very much hope that it can be resolved between me and The and the Company. Sean

Date of experience: August 12, 2024

I have been trying to get identification documents verified for the last 5 days. Customer service responds after 24 to 48 hours to tell me my identification documents cannot be verified. Even after providing all necessary documents and selfies. I have cash sitting in my closed account which only heaven knows when I can access. Customer service can’t differentiate what a bank statement and transaction history are. After providing selfie with username and email address, they say selfie with passport and all characters on the passport must be large enough to read!!! WTH!!! The documents i am providing are the same documents I use for travel, open bank accounts and create accounts elsewhere. Please let me access my account and withdraw my money and close the account again for good. Arguing with these fools makes us all fools.

Date of experience: August 23, 2024

A very good casino.I recommend It with confidence!

Date of experience: August 12, 2024

I'm a new Player, they have the best games and great customer service. Verification was relatively uncomplicated. The first withdrawl took a little bit long 4-5 days. 2nd withdrawl was almost instant with bank transfer which was amazing. All in all I deposited about 1200€ and got about 2500€ back. Best casino I've played so far!

Date of experience: March 07, 2024

I Got 20 free spins on sign up but struggled too collect them. Tger were not showing up for me (personally) not saying everyone will have this issue. That being said i had to speak to support in order too claim them. I can say support was extremely professional and helpful even tho i was a little bit annoyed xD The website itself is better than most. I cant comment on depositing or withdrawls as i havnt done either. All in all a positive experience ✨️

Date of experience: November 13, 2023

After testing various games, i was impressed with the ease of use and real time plaz, which improved the overall experience. Also, the support team was friendly and very responsive.

Date of experience: September 20, 2023

Date of experience: August 12, 2024

I have a nice experience with this platform

Date of experience: June 03, 2024

I want this resolved you rob people by closing there accounts for no reason I done nothing illegal either sorry for my foul language just want my money that’s all

Date of experience: July 17, 2024

I highly recommend their top-notch support. Thank you!

Date of experience: July 07, 2023

Marie was exelent for help. When im talk to she im forgotten play 👍😁🥳⭐

Date of experience: February 16, 2023

Date of experience: August 11, 2024

The speed of the application

Date of experience: June 05, 2024

Cert beautiful casino. Nice

Date of experience: March 08, 2024

Date of experience: May 31, 2024

Date of experience: November 21, 2022

Update drom my last review! Still waiting on my withdrawal. Been told again I have to wait another 24hrs .I mean its not a massive withdrawal. Keep being prompted to deposit which is not going to happen .all the documents netbet have asked for are the same ones sky bet and williamhill. Successfully verified me through so I don't see the problem as those 2 companies are far bigger than netbet .absolutely baffled as I've tried for 3 days to speak to someone on live chat ,and I can't get on there at all .no-one is able to help me and I've read over 200+ reviews with people in the same position

Date of experience: February 23, 2024

Date of experience: June 26, 2023

Date of experience: February 07, 2023

fake comments please be careful who wants to register with netbet.... please do not ever try play with them because I did it for so long and I never win a penny I mean if you register you gunna loose every single time ,,,fake fake company I wish you loose your licence in UK

Date of experience: March 01, 2024