Neighbors Bank Reviews

295  Excellent
TrustScore 4.5 out of 5

4.6

In the Bank category

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Reviews4.6

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Rated 5 out of 5 stars

I thought I’d never see the day of…

I thought I’d never see the day of being a home owner and Chris Yackley made it happen and he was very informative as I did not know anything about the home buying process. Definitely recommend you check him out

Date of experience: September 15, 2024


Rated 5 out of 5 stars

They are fast, helpful, and have the best customer service in this business!


Neighbors Bank is equipped with the best loan officer, Crystal Washington, and staff! They care about your needs and explain to you the process and tell you exactly what they need from you for the experience to become a successful experience. If you hit a roadblock, they will work hard to find a solution that will help you. Neighbors Bank staff are caring and are there to make your experience a wonderful one!

Date of experience: September 06, 2024


Rated 1 out of 5 stars

We were pre-approved

We were pre-approved. My husband had a job offer. They claim they could not verify new employer info because of restructuring. They called and ask for employer info, it was the same on promise of employment documents. After the call we didn't hear from them for weeks. After calling through main number I was connected to Amber who informed me that Holley our original loan Officer had left on maternity leave. Then I was told they were waiting for us to pay appraisal and have appraisal done to complete underwriting. This is the scam... they already are going to deny your loan! They took the money did the appraisal and denied us from the previous issue, not able to confirm future employment. The company you pay for the appraisal owns Neighbors Bank. What's more insulting is they lie and say they gave you a different appraisal, and won't allow you to access you application or files when you log in after they deny your loan. They stole our money just like I'm reading they did to others!

Date of experience: August 08, 2024

Reply from Neighbors Bank

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the frustration you and your husband have felt during the loan process. This is certainly not the level of service we strive to provide, and we understand how disappointing it must have been to encounter these challenges.

We would like to investigate this matter further to ensure everything was handled correctly and fairly. Please reach out to our Client Advocate team at 833-919-1229, and we would be happy to discuss the details of your case and work towards a resolution.

We appreciate your candid feedback, as it helps us improve our service and avoid such issues in the future.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229


Rated 5 out of 5 stars

We are moving from out of state to…

We are moving from out of state to Missouri. From the first contact everyone we dealt with at neighbors bank was so responsive to our many questions, how to send documents electronically etc. And they got back to us so quickly.

Date of experience: September 04, 2024


Rated 1 out of 5 stars

CANCEL MY LOAN IMMEDIATELY

CANCEL MY LOAN IMMEDIATELY! I do NOT want anymore to do with your loan process. I have a FICO of 830 and have also seemingly descrimanatory behaviour towards me since I am from St. Louis. I also feel this was a bait and scheme from realtor.com and no business for you because you aint my neighbor.

Date of experience: September 03, 2024

Reply from Neighbors Bank

Thank you for reaching out to share your experience. We're disappointed to hear that your communication with us has not been satisfactory. We take your concerns seriously and want to assist you further.

Unfortunately, we're unable to locate your file with the information provided in your review. To help us resolve this issue and ensure your concerns are addressed promptly, we kindly ask you to reach out to our Client Advocate team at 833-919-1229 or clientadvocate@neighborsbank.com. They are ready to assist you with any questions or actions you wish to take.

We look forward to hearing from you and working together to resolve this matter.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229


Rated 5 out of 5 stars

You won't be disappointed

With the process all happening online, it made my journey extremely easy and fast. Chad W. went over and beyond his call of duty. He is knowledgeable and patient. This was my first experience with purchasing a home so I had endless questions. He answered them all professionally and with quick responses. When I was moved on the the underwriting process, Madison D. was the coordinator. Again, outstanding service, very professional and seemed to work every day. I couldn't have gotten a better team!!! Thank you Neighbors Bank for making what seemed impossible, possible!!!!

Date of experience: August 30, 2024


Rated 5 out of 5 stars

Neighbor's Bank and team are amazing!

Tim V and his team were amazing to work with. Tyler and Tim were both very quick to respond every time I had questions - as a first-time homebuyer, I had a lot of them! They were extremely patient, knowledgable, and always transparent throughout the entire process. I highly recommend working with Tim, Tyler, Becca, and the overall Neighbor's Bank team to purchase a home! I've never had such a positive experience, even with my local bankers. We closed and are LOVING our new home.

Date of experience: August 22, 2024


Rated 5 out of 5 stars

The team really made me feel like I was…

The team really made me feel like I was top priority. Answered all my questions and made my home buying experience amazing. Special acknowledgement to Jessica who went above and beyond for me. Also Emma who did a great job with keeping up with me on a daily basis. I recommend this team with the highest regards and look forward to future bussiness.

Date of experience: August 15, 2024


Rated 5 out of 5 stars

This entire team is amazing

This entire team is amazing. They walked me through every step. They put so much heart into it, helping me and understanding me. Extended so much incredible patience as we went thru many homes. I appreciate them so much. What an incredible asset to neighbor’s bank; truly. Thank you so much for teaching me these processes! I got more than a house! Jennifer

Date of experience: August 13, 2024


Rated 5 out of 5 stars

Yes I recommend Neighborsinvolved…

Everyone from Neighbors Bank involved with my loan application always showed a united front toward my loan approval. They were professional and responded quickly to anything that came up. The seller’s lender was very concerned about me using an out-of-town lender. They expressed concern about it multiple times, and they kept suggesting that I switch to a local lender. In my opinion, Neighbors Bank came through each step of the process with a strong presence, and never made me regret staying with them.

Date of experience: August 11, 2024


Rated 5 out of 5 stars

Amazing Experience!

Website and software super user friendly and easy to navigate. Loan officer Jessica Jamison kept gret communication throughout, and I enjoyed working with their team. Overall refinance process was fast and seamless.

Date of experience: August 31, 2024


Rated 5 out of 5 stars

The whole process was easier than I…

The whole process was easier than I expected. Fron the initial pre-qualification approval to the closing day. This was my first home purchase and I had several questions which were answered to satisfaction. The loan team was wonderful and walked me through every step. Most important, I think, I was connected with the best realtor, she absolutely listened to us and what we wanted. She was available morning, noon and sometimes at night! Thank you Neighbors Bank for helping us to be homeowners, I never thought it would happen!

Date of experience: July 25, 2024


Rated 5 out of 5 stars

Highly recommend Neighbor’s Bank

The entire process, from start to finish, was made incredibly easy by Neighbor’s Bank. Any and all questions were answered promptly and completely. Ashley Patterson and Abbie Maislin were phenomenal to have on my team!

Date of experience: August 10, 2024


Rated 5 out of 5 stars

Melissa Janke was incredible!

Melissa Janke was incredible to along side from the prospective of a buyers agent, she was a driving force to ensure our mutual clients were able to close on their new home. We experienced a few minor hiccups with the appraisal of home although, with her help she was able to quickly provide solutions for us to be able to satisfy underwriting requirements. She was great at communicating throughout the entire processs. We really appreciate you!

Date of experience: August 06, 2024


Rated 5 out of 5 stars

Neighbors Bank is the best!

The whole team at Neighbors Bank is wonderful, they got us in to close so quickly. They all worked so hard on this and we are so appreciative! They’ve got my recommendation, and look forward to working with them in the future!

Date of experience: August 08, 2024


Rated 5 out of 5 stars

First time home buyer! Great experience!

Our home purchasing experience was unconventional but Scott and his team made sure to walk us through every step. They went above and beyond to accommodate our unique situation and were very kind and understanding about it. Their communication was always professional and informative. I would highly recommend their service to any friends or family!

Date of experience: August 11, 2024