2,399 total
The team were very patient with me and spent over an hour assisting me. They ended up calling me over an international call and resolved my issue successfully with us chatting verbally. Kankappa and his colleagues were brilliant. I am a very happy customer
Date of experience: September 13, 2024
Superb support and best hosting provider! I'm working with NameHero for many years already and cannot be happier! Best choice I ever made!
Thank you very much for your wonderful services and hard work! 10 stars out of 5)
Date of experience: September 13, 2024
Kankappa was excellent with handling my issue. He found the root cause and provided an explanation on to how it happened. He is very knowledgeable.
Date of experience: September 14, 2024
I must say, I must give props to Namehero customer support, especially Uday Gade. He took his time and explained the solution to me as well as he would go into the problem and solve it first hand for me. Big probs to him and the team.
Date of experience: September 12, 2024
Big thanks to the Name Hero team, the customer support has been excellent and super prompt! Would never regret my choice of choosing Name Hero for my domain.
Date of experience: September 14, 2024
Great and prompt customer service that makes me feel appreciated as a long-term customer. Thank you for being fast dedicated and accurate in your work.
Date of experience: September 14, 2024
Whenever I have a question or issue, those at NameHero are quick to respond. My email doesn't sit in some box moving farther down the list of unread emails, it is addressed quickly. In an age where customer service has nearly been made a thing of the past, NameHero still believes it is important. And I'm very grateful
Date of experience: September 05, 2024
Sam D, with Name Hero, was extremely fast in his response and was thoughtful to explain the reasons so I could understand it. He was professional and knowledgeable. The few times I've had questions and concerns, I received excellent technical responses.
Date of experience: September 10, 2024
Using NameHero for years, and I am a very satisfied customer. The interface works smoothly, and the customer service is amazing! People like Amith will let you experience that you are working with true professionals. The only feedback I have is that loyal customers could be rewarded more, not only new customers. Besided that 5/5
Date of experience: September 10, 2024
Amith is fantastic at support and not only answered questions I had which were fairly technical but also did all the heavy lifting for me.
Date of experience: September 12, 2024
The support are quick and efficient and Rose deserves a very special mention. She is spot on every time and never fails to assist. An absolute asset to the NH team.
Date of experience: September 12, 2024
Uday was prompt to answer my live chat request. He immediately added the TXT record I needed to add for Google verification. I verified 2 minutes later and it was done. You cannot ask for better than that! Great job Uday!
Date of experience: September 10, 2024
Quick response time, and directly took care of the issue. Fastest tech support ticket turnaround I've seen in a while!
Date of experience: September 12, 2024
Quick and fast help. I had issue finding how to add external domain and Rose quickly directed me to right tutorial.
Date of experience: September 13, 2024
I contacted support to inquire about bandwidth usage, but unfortunately, the assistance I received was not helpful at all. Instead of providing clear guidance on monitoring bandwidth, the support team kept directing me to user visits, which is not what I asked for. Even after clarifying my question again, they still did not understand my request. This lack of understanding and failure to provide the correct information was very frustrating. I hope the support team can improve in the future by offering more accurate and relevant assistance.
Date of experience: September 13, 2024
Reply from NameHero®
Dear محمد حسن,
Thank you for your feedback. I'm sorry to hear about your experience with our support team regarding bandwidth monitoring. We strive to provide clear and accurate assistance, and it's disappointing to learn we fell short of your expectations in this instance.
We greatly appreciate you bringing this to our attention, and I’ll ensure our team receives this feedback to help improve our support process going forward. If you need further assistance, please feel free to reach out directly, and we’ll make sure you get the information you need.
Thank you for your patience, and we hope to have the opportunity to better assist you in the future.
Best regards,
Ryan Gray
CEO, NameHero
NameHero customer support is superb and
The service is fast in response to their ticket hub.
I give this service five stars!
From Satisfied Customer
Date of experience: September 12, 2024
I ran into an annoying issue on my website. I submitted a ticket to Namehero. In less than 20 minutes my issue was resolved by Thara S. | Level III Support.
Thank you very much.
Date of experience: September 09, 2024
Kankappa was very helpful in assisting me with a technical issue with a new wordpress site. Not only did he get me up and running with the issue, he also noticed that another issue that my registrar email was incorrect. His anticipation of future errors is the hallmark of excellent technical and customer support. Much appreciated!
Date of experience: September 11, 2024
I have a Name Hero reseller hosting plan, and when issues arise, it's crucial to take action as quickly as possible to resolve them. Some of the accounts experienced attacks, but thanks to Name Hero, and specifically Natalia with team, the problems were swiftly addressed.
While I don’t encounter many issues, the ones I do face are always resolved efficiently.
It’s such a relief!
Thanks!
Date of experience: September 03, 2024
Name hero response is always fast ! They always try to resolve issues really quickly and you are never left wondering and waiting. Great support for us non techies who panic and need help quickly.
Date of experience: August 22, 2024
