Mychoicesoftware Reviews

I called to get the product key for the software I purchased. I was on the phone under 5 minutes with Tyler who was extremely friendly and efficient, sending me an email right away. This was the best experience I’ve ever had when calling into a company. Thank you!!

Date of experience: September 13, 2024

Greg was extremely helpful, patience and fast! He answered the phone right away and knew just what to do to solve my problem. He walked me through the process and was so nice. He sent me an email to help my issue, then called me to make sure i got it, and stayed on the phone until I was all set. 10/10

Date of experience: September 10, 2024

Alex was very patient and kind. He helped me understand my computer & softwares , what didn’t work with what & just very helpful with his knowledge. I appreciate the help so much. Thank you Alex!

Date of experience: September 11, 2024

Wow! I was skeptical because of all the scams out there, but MCS is the real deal! Their real support people are amazing. I called for assistance on an installation issue I was having (my fault). Support got me back on the right track in less than 5 minutes and the recovery / upgrade went perfect. I emailed for additional help with an activation key error (again, that was on me). The email response was within minutes, which is rare these days. My activation issue was resolved and everything is working perfect. Can't thank MCS enough. I will be purchasing from them again.

Date of experience: September 06, 2024

Fin you were patient and kind with me, and everything went well until it was time for the computer to restart. Then I found out that my second monitor was not connected and the keyboard did not work on the whole screen. Plus most important I can't sign onto the internet with my desktop which was the point of this purchase. Please call me, maybe you can instruct me through the process, to at least get back to the point before using your product.

Date of experience: August 19, 2024

I was a bit skeptical about upgrading my old desk top computer as Windows 7 was no longer supported by Microsoft. While browsing on line, I came across Mychoicesoftware website and decided to give a try to upgrade my desktop. On line instruction was very simple to understand and had no issues to upgrade my operating system to Windows 10. I was able to do so without any technical support as it was straight forward ans simple.

Date of experience: August 26, 2024

My choice software was very good to work with. I’m in Chicago and they’re in California and they are open for business at 5 AM California time which works perfectly with my schedule.
The people were very helpful to work with and quickly solved the transfer problem that Microsoft had created that favored their software version they wanted you to purchase.

Date of experience: August 28, 2024

Finn provide excellent customer service. He went above and beyond to help. Greatly appreciated

Date of experience: September 09, 2024

The agent that helped me was Finn. He was excellent. He answered all my questions and told me how to download Window11. I appreciate him being so patient with me.
Having great customer service agents is the key to having returning customers.

Date of experience: August 27, 2024

Alex was very knowledgeable. Solved my problem in a quick and professional manner.

Date of experience: September 09, 2024

In times where companies don't understand what customer service really is. MyChoiceSoftware has a staff that answers the telephone quickly, appear to be very knowledgeable and take the time to get it right. Even when the person on the other end is not totally computer literate.

Date of experience: August 21, 2024

I have purchased software from Mychoice software on four separate occasions and have been extremely impressed with the company's customer service each time. Today I had the pleasure of speaking with Alex A. and Jake F. who both helped me with my software activation. They were both excellent and extremely helpful. As a retired tax lawyer with 40 years of experience I recognize and truly appreciate great service. Keep up the great work!

Date of experience: August 19, 2024

I have purchased two software packages from My choice software for electronic delivery regarding Windows 10 versions to upgrade from my old Windows 7 platform. I received 2 courtesy calls from Gabe after each purchase as a follow up to see if I understood the instructions for downloading my upgrades. As it turns out talking to Gabe, I ordered the incorrect version of one product, and Gabe gladly replaced my software download with the correct version that was $30 more but did not charge me for the difference. My choice software and Gabe are a class act, especially for someone like me who really doesn't understand software and downloading them. Gabe was genuinely honest and very professional and said I can easily call him and My choice software and they will help me and talk me thru the processes when I am ready to download my new software. Their pricing is very fair and I look forward to ordering more software from them for my PC in the future. I'm so glad I found them!

Date of experience: August 30, 2024

Greg and everyone else at My Choice Software was amazing and very helpful! It was a long process to get my software installed on my laptop for some reason but they never gave up and made sure it was installed properly. I appreciate their hard work and not perseverance on this difficult challenge.

Date of experience: August 14, 2024

My original order was out of stock. The agent replaced my order with a better product at no additional cost. Very impressed! The agent/website showed me that it is very customer concerned and very customer oriented.

Date of experience: August 23, 2024

This was my 3rd attempt to download Office.
My contact was Sid. I am 88, he recognized that I was having a hard time and asked if he could take control of my computer. from there every went great. He is a great tech, give the guy a raise, he deserves it.

Date of experience: August 30, 2024

Tyler was great. He changed my order since the original product wasn't available and issued me a credit for the difference in price. He was very efficient. Excellent experience!

Date of experience: August 27, 2024

I worked with Finn today to complete the setup of Office Professional 2021. Finn did an excellent job of working me through the setup and start up of the product. He stayed on the phone until I had opened both Excel and Word to ensure that both applications were working correctly.

Date of experience: August 12, 2024

I was able to get the problem solved with the assistance of one of your technicians. Gabe who was my tech support was excellent. I was dealing with an activation problem for 2 days which he was able to rectify in a timely manner by remotely accessing my computer. Apparently the wrong key code was sent to me for the software I purchased. He was very knowledgeable and patient with me. I am 78 years old and appreciate all the help I can get to keep me active and independent

Date of experience: August 08, 2024

After being unable to locate my Microsoft license, I purchased one from this company for $179.00. As I went to try and download it onto my new computer, I found my other license. I called the company immediately (with in minutes of my purchase) to try and return it. I was told no because they can't re-sell it, yet they said I could somehow resell it on Ebay, with makes no sense to me. I would not recommend this company as they are not at all straightforward about return policies and clearly do not are about their customers after they have their money! They say most products can be returned in 30 days, but make it very difficult to understand which ones. I am sure they have covered themselves legally with fine print. Just because something is legal, does not make it good business practice. WOULD NOT RECOMMEND!

Date of experience: July 19, 2024