2,630 total
Purchasing this item with reluctancy. We will see how it works when we receive it. Checkout was pretty simple with possible upgrades. I did purchase the docking charger. We are full time RV'ers and look forward getting it. I hope it processed our needs.
Date of experience: September 13, 2024
Device is good but marketing gimmicks with 6 offers is too much !
I would prefer to buy what I am interested and going through with other offers is seems like desperate try to let customers buy them.
Date of experience: September 15, 2024
I received a prompt response to my frustration with Vioata requesting a 2 step verification for purchasing more data for my Ryoko portable wifi. I thank you that my purchase went thru. My only concern now is that the month that it is supposed to last seems only to be about 2 1/2 to 3 weeks. I use my work wifi during the day, so I'm not really using my personal wifi that much!!
Date of experience: September 11, 2024
Easy ordering. Interesting add-ons. I'll look into them later after I get my device. Hope shipping is FAST.
Date of experience: September 13, 2024
It's simple, but I dislike all of the add-ons after selecting. I'd rather know all of the features & options at the beginning, so I can shop & plan strategically, rather than "now or never deals" as add-on after add-on, & so on & so forth.
Date of experience: September 09, 2024
Purchasing the ryoko and everything I could possibly need was great. The offers right up front for any supplies and warranty was so easy! I can't wait to get mine.
Date of experience: September 14, 2024
I appreciate all of the options available with the Ryoko but I would have preferred to know about all of them together rather than have to decide on each one before finding out about the next one.
Date of experience: September 14, 2024
Can't wait to receive my product. Checkout was easy except for not being able to see receipt while purchasing add one so not to go over budget.
Date of experience: September 10, 2024
Horrible customer service and a product that does not work! bought 2 for work, tried one- advised that it does not work as advertised and absolutely does not help at work. Was advised that the cannot accept any returns where it was opened!!!! what kind of money guarantee is that when you cannot open the item to know if it works or not, afterward when i told them that i still have one thats not open, they reluctantly sent return address in germany where it costs same to ship vs what i paid for the item
would NEVER recommend!
Date of experience: June 26, 2024
Reply from Muama Ryoko
Hi Laura,
First of all, we apologize for the inconvenience.
We would really like to resolve your case as soon as possible.
We have already sent you a request for order details through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://getryoko.com/contact.
To access and verify your order information, we need the following information:
- Email address used to place the order
- Order number
- Full name
Have a great day!
Ryoko Support Team
Ease of transaction. Now to see how long until order is received and if it fulfils its description
Date of experience: September 13, 2024
Reply from Muama Ryoko
Hi Ian!
Thank you for your kind words.
We appreciate your positive feedback and glad that you had a great experience.
We truly value your support and we hope to do business again with you soon.
Ryoko Support Team
Very easy to deal with and quick delivery of device and good service from start to finish
Date of experience: September 14, 2024
It doesn't work like they said, did work for the first day after that it gets superslow, it's a ripoff
Date of experience: September 02, 2024
The product works well, but when I tried to register on the web site I had difficulty, it kept asking me for the SIM card number but no matter what I did I couldn’t get it open to get the number, haven’t reached out to anyone yet as I’ve been busy
Date of experience: September 06, 2024
I just made an order yesterday. When I checked it after purchasing I realized I somehow had two of everything I needed. I contacted the live chat right away to fix the errors, and I hadto wait a long time for them. They say that it has already been processed and can’t change it, but I only made the order less than an hour earlier!! I haven’t received the product yet, but I am already quite disappointed in this company. I also hated all the add ons they tried to sell me!! The whole experience has felt so sketchy to me!!
Date of experience: September 07, 2024
Reply from Muama Ryoko
Hi Gene,
Our sincerest apologies for the inconvenience caused by this issue.
We’ll be sure to keep an eye on this case to resolve it as soon as possible.
In order for us to check your order, please provide the following information so that we can access and verify it.
Email address where the order was placed
Order Number
Full name
If you haven't received the request for your order data through Trustpilot, please either update your review or contact us through the appropriate channels https://getryoko.com/contact.
Your cooperation regarding this matter is greatly appreciated.
Ryoko Support Team
It would be nice if, when I am running low to be able to choose a 1 time top-off bs a full on renewal of my current plan or a change to a different monthly plan.
Date of experience: September 07, 2024
What made my experience great was the fast and easy completion of my order! Great job!
Date of experience: September 13, 2024
Good information well presented Now let’s see if the gizmo works as advertised!
Date of experience: September 12, 2024
Reply from Muama Ryoko
Hello Horton,
Thank you for providing us with your feedback about Ryoko Portable Wifi. We are thrilled to hear that we were able to meet your expectations.
Your business is highly valued and we appreciate your support.
Have a wonderful day!
Ryoko Support Team
Don't do this it's a total scam! I usually read reviews on items and this time for whatever reason I did not perhaps because it sounded so good and believe me it was too good to be true. First off it took me over a month to be able to even get it activated. They say easy one step process and this is not true. Next apparently I spent all of whatever 500 MB that they had given me pretty much on the phone call trying to get it activated. Couple hours later I tried to use it and find it I don't have access. I got on the phone the next morning to figure it out and it comes down to if you do not buy their monthly plan you cannot use this product. You can however put your own nano SIM card in off of your plan with whoever else you're having service with. Bottom line is that if you do not purchase their monthly plan unlimited is $89, you will not be able to use this product. The refund policy is only on unopened package. So I am stuck with this thing that I really can't use and it cost me about $100. Don't do it!
Date of experience: September 12, 2024
Reply from Muama Ryoko
Hi Linda,
Please accept our apologies for the troubles that might have been caused.
Let us look into this situation and help us resolve it asap
We have reached out to you via Trustpilot. However, if you haven’t received the message, please update your review or contact us via the contact form at https://getryoko.com/contact.
Please update us with the following information:
- Your email address
- Your order number
- Your full name
Thank you for helping us improve.
Ryoko Support Team
Seems easy to setup so far however I need to come back on review for performance
Date of experience: September 12, 2024
Reply from Muama Ryoko
Hi Michael!
We appreciate your positive feedback and glad that it seems you had a great experience.
We truly value your support and we hope to do business again with you soon.
Ryoko Support Team
Website Easy to navigate I have used Muama Ryoko before and been pleased with its products
Date of experience: September 11, 2024
