Destroyed packaging
I ordered a dress as a birthday present, it arrived in a completely destroyed packaging. The dress itself is fine, but the impression was spoiled by the destroyed box.
Date of experience: August 01, 2024
Reply from Moodstories
Dear Yuliia,
Thank you for reaching out and letting us know about the condition in which your package arrived. We sincerely apologize for the inconvenience this has caused. Unfortunately, the damage to the packaging was due to mishandling by the delivery service, which is beyond our control.
We want to make this right for you. Please feel free to send the package back to us, and we will gladly send you a new dress. We will ensure that it is carefully packaged and hope that it arrives in perfect condition this time.
Please contact our customer service team for further instructions on how to return the package. Thank you for your patience and understanding, and we appreciate the opportunity to resolve this issue.
Best regards,
MOODSTORIES