Merrick Bank Reviews

Worst credit card company ever!!! I was a loyal customer since 2016, not one late payment and NEVER received a credit increase. I followed up on this and was advised they make periodic checks to see if the customer qualifies for an increase. With a credit score throughout the years ranging between 725-800, I'm perplexed still. At any rate, I requested for a supervisor to call me back. Needless to say, just like they treated me in terms of a credit increase it was much of the same in this regard. No one ever called to show me basic customer service or concern, so the best thing i could do for myself -was CLOSE my account today! I will give my money to people who actually respect my business! And their usual reply of calling the customer service line to resolve your issue is a waste of time. I would recommend, refer or suggest this company to anyone!

Date of experience: September 13, 2024

Trying to close my account was a nightmare. They kept making excuses and dragging their feet, and I was still charged fees during the process

Date of experience: January 15, 2024

I am a relatively new customer. But what strikes me is the sense of humanity that Merrick Bank has. It’s just a subtle thing. But it doesn’t feel like I’m dealing with a large bureaucratic impersonal structure. And I deeply appreciate that.

Date of experience: August 05, 2024

I’m happy doing business with Merrick Bank. Since I begin no problem or issue. Easy paying your bills online or over the phone, great costumer service. I will recommend anyone to do business with them.

Date of experience: August 04, 2024

They Bank that kept their commitment, by honor word and promise. This is very rare in this day and time. I highly recommend Merrick Bank to anyone that's not shore if they keep their promises. It shock me up close and personal. GOD is still Blessing honest Business People. AMEN 🙏🏼

Date of experience: July 05, 2024

They made applying for there credit card simple and easy. I was approved in mintutes and my card has worked perfectly every time I have used it. They also have a great online website where making payments is easy clear with a great format where I can see and review all of my transactions easily. So far I am very pleased with Merrick Bank....thank you -James

Date of experience: August 06, 2024

Although the customer service rep was a little confused as to what I was asking for, when I explained he immediately did what I needed to be done. I believe if more people would be patient with customer service reps a lot more could be done in solving their problems.

Date of experience: August 02, 2024

Merrick Bank has been a life savior for me and the family. I was struggling with financial issues, like most of us. Merrick came through is a timely and professional manner. I can not speak to CS as it relates to solving problems...I haven't had any. Thanks a lot, Merrick, for giving me a chance.

Date of experience: August 06, 2024

Just being there for me when I don't have extra money I know that I'm ok Especially for my grandchildren for my children if they need something extra. Thank you

Date of experience: August 06, 2024

Applying for credit card was fast. Approval was quick. They said that after I made six on-time payments that they would increase my credit limit, and they did it !

Date of experience: August 06, 2024

I've been with Merrick for just a little over 7 months now I've never been late on a payment. They raised my credit just like they said they would. Their app is helpful and friendly. When I had to change my address they help me with that they were courteous and professional.

Date of experience: August 06, 2024

Thanks for giving me the opportunity to have a chance to improve my credit with this $1,000.00 lint credit card it couldn’t have come at a better time

Date of experience: July 09, 2024

So I'm kinda new to the whole building credit and merrick has been good to me and I love that there's no extra fees and the fact my credit limit doubles after 6 months of on time payments I'm very pleased with this line of credit

Date of experience: July 17, 2024

Merrick Bank has the worst customer service. Very rude will not assist you when have questions. I paid off my account today so I won't have to deal with their customer service. Very rude and will not assist you.

Date of experience: September 07, 2024

Credit increase as promised! Easy to make payments. Overall great company to do business with!

Date of experience: August 06, 2024

This bank give the opportunity to grow up my credit and. This service is fast, clear very diligent this bank is my favorite thanks..

Date of experience: August 06, 2024

Awesome customer service! Thank you for doubling my limit after 6 months of faithful payments. Such a great incentive!

Date of experience: August 01, 2024

The Merrick Team has done an outstanding job with the offering of financial products for consumers in this current economy/market. They have allowed me to leverage when I need to and have been Awesome to work with

Date of experience: August 06, 2024

I have never had an issue with this company everybody has been curtious and respectful. I never had a problem using my card

Date of experience: August 06, 2024

Great company never had a problem and after 3 or 6 months Merrick gave me a 1400 credit limit. Thanks Merrick.

Date of experience: August 06, 2024