180 total
A big thank you to a very friendly, professional and helpful team at Marin Bikes. Communication and support is excellent. They go the extra mile to help their customers both past and present.
Date of experience: September 14, 2024
Received a new bike in the mail with a bent derailleur hanger. I placed the order for a replacement hanger and received it in two days. Nothing worse than downtime, nothing better than super fast customer service! (Love their bikes too, this new bike is my second Marin!)
Date of experience: September 04, 2024
I ordered a part for my bike and a pair of socks, order came quickly and I'm very pleased with the entire transaction!
Date of experience: August 26, 2024
I ordered the Marin Bobcat Trail 5 for my 12 year old who is just entering mountain biking. It’s a really nice bike.
Date of experience: August 20, 2024
Super easy, great website good pictures no confusion. Fast shipping, no complaints.
Date of experience: September 03, 2024
Great bikes until you have a problem. Non-existent customer service. I have tried sending emails and messaging them on social media. I have received no replies. It has been over three months.
Date of experience: June 04, 2024
Reply from Marin Bikes
Sorry to hear you have had issues getting in touch with us. We get a huge amount of social media-based enquiries and sometimes we may accidentally miss one Please can you email us on customer.service@marinbikes.com - alternatively your local dealer or place of purchase will be able to help you out
Their tech provided me with the proper part number and it arrived quickly.
Date of experience: August 22, 2024
Exactly correct parts, reasonable pricing, and very quick shipping. The Alpine Trail Bearing Kit got me rolling again and came in before the weekend, saved my riding plans.
Date of experience: July 29, 2024
Perfect commuter bike, excellent value, shipped quickly. Clicked "Buy" on Sunday, was riding by Thursday. Thank you Marin!
Date of experience: August 20, 2024
Great bike. I use it everyday as a commuter. The gear shifting is a little clunky but I’m hoping after some more break in time that gets better.
Date of experience: August 15, 2024
Great experience. Bike showed up in great condition, and rides amazingly!
Date of experience: August 15, 2024
The shipment arrived on time and ready for assembly. I will give props the the packaging team at Marin bikes, because, the box looked as though it had been through a trip around the world a few times, but no parts missing or damaged on the inside and that's all that counts.
The bicycle rolls true and smooth, shifts effortlessly with the in-hub derailer and braking is a breeze with the hydraulic discs. We're excited for the family trip to Mackinac Island next week to christen teh two-wheeler officially!
Date of experience: July 09, 2024
Reply from Marin Bikes
enjoy the trip
The bike is great as expected, not my first Marin. Packed perfectly and assembly was a breeze. The power in this thing is so awesome. Just did a quick test run in the driveway and the pedal assist is perfect.
Date of experience: August 03, 2024
SAUSALITO ST E2 is an excellent bike for hitting the local bike path and commuting. The Shimano STEPS system is intuitive and extremely functional. This is not a “moped” that looks like a bike, you have to pedal with the STEPS system, but the assist feature is really seamless with three assist modes. You can also turn off the pedal assist and just ride this bike as a normal 11 speed bike. I really like the gear ratio, 1x11, and the quality of the drive train (Shimano Deore). The bike is very comfortable to ride and a joy the be on. Looking forward to many rides to come.
Date of experience: June 29, 2024
Reply from Marin Bikes
Happy to hear you are enjoying your new bike.
What makes this company so rad is their passion for what they do! Awesome products and service for incredible value is not common today. I mean, the care and creativity put into the packing of my handlebars alone is enough to demonstrate all of the above and bring the stoke to get out there! As always; well done Marin!
Date of experience: June 09, 2024
Reply from Marin Bikes
Wow. Thanks so much. Happy Trails
I only received one of the 4 air fresheners I ordered because the packaging was loose. The metal sign arrived dented which is not ideal. I don’t want to waste resources mailing back. I love my Marin mountain bike that I ride year round to work so not that big of a deal but still a pain in the butt.
Date of experience: July 30, 2024
Reply from Marin Bikes
Hi, so sorry to hear this. We have shipped you a replacement sign. Please feel free to message our customer service for any furtehr issues, so that we can resolve them as quickly as possible for you
Positives:
1 Good bike, feels comfortable.
Negatives:
1. Box came broken. It was also missing the toolkit. Fortunately I had my own kit so I was able to assemble the bike. But feels silly that i paid for the full package but did not receive the entire thing.
2. Bike chain was stuck and I had to wrestle it to remove. Bad packaging imo.
Date of experience: August 06, 2024
Reply from Marin Bikes
Hi, sorry to see you have some issues. It seems you purchased your bike through Expertvoice, please contact them directly who can start a claims process with us
Shipping prices are pretty high when you only buy one item. I understand it's hard to compete with Amazon, but the fact that you force your customers to buy other items to avoid paying $15-20 shipping is a bit scummy.
Parts are great though.
Date of experience: June 16, 2024
We got the Coast Trail 24” for our nearly 6 year old and he absolutely loves it. A far superior bike to the ones he’s ridden previously - a solid yet light build and he’s stoked to have gears (plus a cool colour combo). We’ve had lots of comments on his new ride at the bike park, and once he’s had a few years on it, it will hand down nicely to his little sister!
Date of experience: September 04, 2023
Reply from Marin Bikes
Fantastic news!
