20,254 total
I ordered four dresses, the two v-beck are the second time I am buying these dresses and are absolutely gorgeous.
However I ordered the cowl neck slip dress for the first time, it is beautiful, however a bit too loose overall and the neckline does not stay as it should exactly, but the overall execution and make of the dress is excellent. Thank you!
Date of experience: August 23, 2024
I’ll have to do with your staff. Your staff and customer service is Stephen shipping is Stephen ordering and your staff and solving problems? Don’t change anything just keep doing what you’re doing.
Date of experience: August 24, 2024
I Made my second cashmere purchase, which was the off white cashmere cowl neck sweater. The details and quality were very nice, it was truly an off white cool tone and not a yellowish ivory. Customer service responded to my question quickly and my purchase was shipped promptly. Highly recommend!
Date of experience: August 23, 2024
I was looking for some good quality pieces and bought 2 blouses and 2 pants
I am still waiting for the last pair of pants ordered recently.
The delivery does take like 10-12 days to arrive , clothes is true to size ( I had to have my pants hemmed because I am short ) so if you are tall then the length is perfect, the waist is true to size though .
I think these are pieces that can stay in your closet a long while .
Date of experience: August 24, 2024
Have been a long time customer with Lilysilk. However, during the anniversary sale, there are item out of stock and i purchased 2 item at a time. There is some misunderstanding caused, and, for the whole week, i have been writing in. Ms Apple was able to assist even not her case support and explain to me. I truly appreciated her time, effort and able to convey a clear message well. I do appreciate other staffs in prompt reply.
Date of experience: September 11, 2024
I liked the quick delivery and the beautiful colours of the packaging. However, I expected to have a firm box rather than envelopes. The quality of the items I ordered is wonderful. I loved both silk and cashmere. Sadly, they arrived very dented because of their packaging in envelopes.
Date of experience: August 19, 2024
Requested garment measurements... Connie was quick to respond, and provided all the info I needed for different sizes of pants for better decision making.
Thank you, Connie, for your assistance on this matter.
The garments I received so far are beautiful!
Date of experience: September 10, 2024
I love LilySilk and have bought a lot of items and have liked them, but this time I regret buying it.
There are two reasons for this.
- The collar is different from the photo.
- The size is too big.
First of all, regarding the collar, the photo shows it as a mock neck, but the collar of the item I received was not upright.
Because of this, it looks like children's clothing.
I have bought shirts from LilySilk several times, and S size fit perfectly.
I bought S size again this time, but the sleeves are too long to wear unless I fold them up once.
As the product always lived up to my expectations, I cut off the tag as soon as I received it.
I think I will refrain from buying clothes from them in the future.
Date of experience: September 10, 2024
Reply from LilySilk
Dear customer,
Thank you for sharing your feedback regarding your recent purchase. We apologize for any inconvenience this may have caused.
We apologize for any discrepancy between the collar of the clothing you received and what was shown on our website. We understand your disappointment and we want to address your concerns. We would like to assure you that our shirts go through rigorous quality inspections before being shipped. However, it is possible that the collar issue occurred during transportation. To assist you further, could you please provide us with photos of the collar area of the shirt? Kindly send these photos to support@lilysilk.zendesk.com. This will enable us to help you resolve the problem.
We are sorry to hear that the size you selected turned out to be too large despite choosing a smaller size. We understand your frustration and want to offer you a solution.
We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK.
If you have any further questions or concerns, please do not hesitate to contact us at support@lilysilk.zendesk.com.We will reply to you within 24 hours on business days.
Best regards,
LILYSILK Customer Service
I ordered a full set of queen size sheets and pillow cases but missed applying the coupon code “First20” to my purchase. After realizing this, I sent a notice to the customer service department and Apple quickly responded and informed me the coupon code would be applied and a refund would be issued. I am extremely happy with the fast response and discount. Thank you!!!
Date of experience: September 09, 2024
Quick receipt of order, delivery was timely. Products packed & received well.
Beautifully constructed turtleneck & blend of 90% silk 10% cashmere knit was stunning.
Date of experience: August 23, 2024
I am an older woman and when I saw the perfect dress for a special event on their website I quickly called the company. Custom fitting is only an additional $30. Claudia helped me secure my measurements and then called me back to double check that all was correct. The dress arrived and fits PERFECTLY. I can’t thank Claudia and Likysilk enough for the confidence boost that comes from having the perfect outfit for an important event.
Date of experience: August 19, 2024
I emailed Lily silk literally seconds after I made an order because I chose the wrong color. Stone the representative got back to me immediately assuring me that he corrected my mistake. I certainly appreciated the prompt response because I hate returning things! The customer service seems to be excellent and I follow three people on YouTube who love Lily silk and I’m so grateful to have found them …beautiful stuff!
Date of experience: September 08, 2024
Lilysilk customer service is great, I would highly recommend Apple who was very supportive and quick when I had a problem with my item.
Thank you for your Service!
Date of experience: September 13, 2024
I bought 6 pieces, got many emails and calls regarding my addres, responded to all of them but still did not get my order.
I had to cancel it.
So sad because I have bought from them in the past and never had a problem.
Date of experience: August 23, 2024
Reply from LilySilk
Dear Customer,
We are sorry to hear about the inconvenience you experienced with your recent order. We truly apologize for any confusion or frustration this may have caused.
It seems there was a miscommunication with our emails regarding your address, which led to the cancellation of your order.
We will continue to review this situation to prevent it from happening again.
We value your continued support as a customer, and we would like to make it right for you.
Please always feel free to email us at support@lilysilk.zendesk.com with any issues.
We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service
A wide variety of designs and an accessible way to obtain clothes made from silk, wool, and cashmere.
Date of experience: August 24, 2024
Material feels very cheap…not silk…feels like SHEIN satin at best! Expensive for no reason!
Date of experience: August 24, 2024
Reply from LilySilk
Dear customer，
Thank you for sharing your feedback with us regarding items you received.
We are sorry for this unpleasant experience. There may be some misunderstanding here.
At LILYSILK, We use only premium materials and will not compromise with inferior-quality products no matter how.
Most of LILYSILK's products own the OEKO certification and are safe and healthy for your skin. Please rest assured that the products you receive are made of 22MM mulberry silk.
We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK.
If you have any questions, please contact us at support@lilysilk.zendesk.com. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service
I'm really happy with LilySilk email customer service. All my queries were answered promptly by Connie and she was most friendly and helpful. I had contacted Lilysilk for more detailed advice on sizing and got a very comprehensive answer with measurements of garments. I am delighted with the customer service and highly recommend.
Date of experience: September 06, 2024
My email to customer services at the weekend was promptly dealt with first thing on Monday morning and my query was very quickly resolved. Very good customer service, extremely helpful and friendly. Thank you Connie
Date of experience: September 08, 2024
The black cigarette pants are beautiful and the material great, but the sizing is not accurate. I asked for size 14. It says size 14. But it is really size 10.
Date of experience: August 23, 2024
I recently purchased four items from Lilly Silk online and was deeply disappointed with the experience. Since there's no option to try items before purchasing, I ordered a larger size to be safe. However, when the items arrived, none of them fit properly despite my sizing precautions.
To make matters worse, when I attempted to return the items, I discovered that they were part of a "final sale," meaning no returns were allowed. I find this policy incredibly unfair. The clothes didn’t fit, and the inability to return or exchange them is frustrating and unprofessional.
In my experience, this is highly unusual as most retailers allow returns when the items are not tried on before purchase, as per general consumer rights and legislation. This has left me feeling disappointed, and I would hesitate to shop from Lilly Silk in the future.
Date of experience: August 05, 2024
Reply from LilySilk
Dear Customer,
Thank you for bringing this matter to our attention regarding your recent order. We apologize for any inconvenience caused and appreciate your feedback.
We understand that it can be frustrating when the sizing doesn't meet your expectations. Sizing can vary between individuals, and we understand the importance of finding the right fit. We will take your feedback into consideration and continue to work on providing accurate sizing information for our customers. To ensure a more accurate fit for your future purchases, we would like to suggest reaching out to our Customer Service team before placing an order. We can help you select the right size based on your measurements and preferences.
We do have a final sale policy in place for certain items. This policy is communicated on our website to ensure transparency and manage expectations. However, we genuinely value your satisfaction as a customer, and we would like to find a suitable resolution for you. One of our customer service staff has reached out to you to confirm the details, and we will do our utmost to help you solve the problem.
If you have any further questions or concerns, please feel free to contact our customer support team at support@lilysilk.zendesk.com, and we will be more than happy to assist you.
Best regards,
LILYSILK Customer Service
