1,751 total
Recently I purchased 3 dresses from ‘Like my Choice’. 2 of them fit nicely, the third was unusually small. On the day the package arrived, I contacted ‘Like My Choice’ for an exchange. They wanted to charge me. I refused multiple times and they said - basically kick rocks.
That being said, the quality was mediocre, but the customer service is horrific.
Save your time, money, and energy and shop elsewhere!
Date of experience: September 03, 2024
Do not buy unless you are 100% sure of your sizing! I measured myself as per instructions and ordered accordingly.
It was sooo small - I would need two sizes up.
When I contacted about exchange they advised if I paid another 20USD they would ship a different size but then I asked for refund and they refused.
Be very very careful 😞
Date of experience: September 10, 2024
Reply from Like My Choice
Dear Helen,
Thank you for contacting us and sharing your concerns about your recent purchase. We apologize for any inconvenience you may experience.
We do have certain guidelines in place regarding our return policy, but we are constantly working to improve our policy to better serve our customers. We know the size difference can be frustrating and we'll look at your feedback to see how we can improve in this area.
Our goal is to ensure our customers are satisfied with their purchases and your feedback helps us strive for excellence. We apologize for any disappointment you may experience and we hope to work towards a resolution.
To resolve your concerns, we would like to offer you two options:
Exchanges: We can assist you in exchanging your item for a different size or product of your choice (assuming it is in stock).
Partial Refund: If an exchange doesn't work for you, we can offer a partial refund as a goodwill gesture. This refund will be processed as a portion of the purchase price.
Please tell us your preference and we will try to accommodate your request promptly. Your satisfaction is important to us and we will assist you in resolving this issue.
We appreciate your understanding and the opportunity to correct errors. Please contact contact@likemychoice.com with your choices and we will handle them accordingly.
Thank you for choosing LikeMyChoice. We look forward to assisting you further.
I wish I had checked trustpilot before buying from them (it was an impulse, following an IG ad with a British girl presenting their clothes). The quality of one set is okay-ish, the other two are absolutely tragic. Plot twist though: you can find EXACTLY the same clothes on the Chinese websites for 1/5 of the price. What they are selling is NOT worth even a third of the price stated on the website. What's more: they are copying and frauding other companies' designs. I've been in touch with their (joke of a) customer support for MONTHS. They've been playing cat and mouse with me, theoretically offering a solution to then pivot and send me back to square one. I didn't get my money back, didn't get any replacements. AVOID.
Date of experience: September 09, 2024
Reply from Like My Choice
Dear Kat，
I’m truly sorry to hear about your negative experience with our products and customer service. We strive to provide high-quality items and excellent support, and it’s clear from your feedback that we fell short in this instance.
Your frustration with the quality and pricing of our products, as well as the difficulties you faced with our customer service, is completely understandable. I apologize for any inconvenience and disappointment this has caused. Please provide your order information, I will further verify your situation and provide you with a solution.
Please know that I take your concerns seriously. I will be escalating this matter to ensure we address these issues promptly. In the meantime, if you have any remaining concerns or need further assistance, please don’t hesitate to contact me directly, and I will do my best to resolve them.
Thank you for bringing this to our attention, and I appreciate your patience as we work to improve our services.
Sincerely,
I was absolutely satisfied with my purchases. The pieces were very good quality for the price. Exactly what I expected. Would definitely recommend and buy again!
Date of experience: June 16, 2024
Reply from Like My Choice
Dear Rachel，
Thank you for your fantastic feedback! We’re delighted to hear that you were absolutely satisfied with your purchases and that the quality met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out!
recently I was able to try on their clothes, I was thrilled! they are super comfortable, perfect sizes and excellent fabrics! I highly recommend!
Date of experience: June 05, 2024
Reply from Like My Choice
Dear Alexis，
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you found our clothes to be super comfortable, perfectly sized, and made from excellent fabrics. Your recommendation means a lot to us!
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We’re always here to help and look forward to serving you again soon!
Warm regards,
LikeMyChoice Customer Service Team
Such a wonderful company! The quality of material is fabulous and so thick! Really impressed with how great the clothes look on as well! All fit extremely well and the sizing is spot on.
Date of experience: June 06, 2024
Reply from Like My Choice
Dear Valued Mary，
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you’re impressed with the quality and fit of our clothes. It’s great to know that the material exceeded your expectations and that the sizing was spot on—exactly what we strive for!
Your kind words mean the world to us, and we’re so happy you had such a positive experience with Likemychoice. If you ever need anything else, feel free to reach out. We can’t wait to serve you again!
Warm regards,
Likemychoice Customer Service Team
I placed my first order with this company a little apprehensively as other online companies I tried were a waste of time. I was so thrilled when I received my dress. It was absolutely beautiful and exactly as described. Ordering was simple and delivery was quick.
Date of experience: May 26, 2024
Reply from Like My Choice
Dear Alice，
Thank you for sharing your experience with us! We’re delighted to hear that your first order with us exceeded your expectations. It’s wonderful to know that the dress was beautiful and matched the description perfectly.
We’re pleased to hear that you found the ordering process simple and the delivery prompt. Your satisfaction is very important to us, and we’re thrilled that we could provide a positive experience.
If you need any further assistance or have any additional feedback, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Customer Service Team, LikeMyChoice
Ordered a dress for a wedding I’m attending. The dress was lovely but was too small. I contacted customer services who were extremely helpful and arranged for another size to be sent if I returned the other one. Very quick to respond and resolved very quickly. Would definitely use them again.
Date of experience: July 08, 2024
Reply from Like My Choice
Dear Avis Hackett，
Thank you for taking the time to share your experience! We’re glad to hear that you found the dress lovely and that our customer service team was able to assist you promptly with arranging a replacement size.
Your positive feedback on our responsiveness and resolution process is greatly appreciated. We’re delighted that we could meet your needs and ensure you were satisfied with the outcome.
If you need any further assistance or have additional feedback, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Customer Service Team, LikeMyChoice
These clothes are so comfy and well made for their price!!! Highly recommend to anyone who loves comfy stylish clothes ☺️🤍
Date of experience: May 27, 2024
Reply from Like My Choice
Dear Judy，
Thank you so much for your fantastic review! We’re delighted to hear that you find our clothes both comfortable and well-made, especially for their price. Your recommendation means a lot to us!
If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Best regards,
Likemychoice Customer Service Team
This is a scam, don’t trust this website!!!!!!!
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**Terrible Quality and Misleading Advertising – Avoid This Company!**
I ordered dresses that were advertised as perfect for weddings and cocktail events, but what I received was beyond disappointing. The quality is shockingly bad, with stitching that looks rushed and unfinished. The dresses are not even close to the same length or style as shown in the pictures, and the overall construction feels cheap and poorly made.
What frustrates me the most is how misleading the product descriptions are. These dresses are not suitable for any formal occasion, and I would be embarrassed to wear them anywhere, let alone to a wedding or cocktail party!
I’m seriously considering posting bad reviews everywhere to make sure no one else gets tricked by this company. Do yourself a favor and avoid ordering from here – it's not worth the hassle or the money.
Date of experience: September 05, 2024
Reply from Like My Choice
Dear Pia，
I’m truly sorry to hear about your experience and that our products did not meet your expectations. Your feedback is very important to us, and I would like to address this issue promptly.
Please provide your order details so we can investigate further and work towards a resolution. We are committed to improving our services and ensuring that our customers are satisfied with their purchases. Thank you for bringing this to our attention, and I apologize for any inconvenience caused.
This company is fine if you like your item. If not they will not accept returns so be very sure you are going to like it. In my case I did not like my 2-piece because:
A) it didn’t fit
B) the material was really poor quality - in the pictures it looked soft and silky. In reality is was crispy, scratchy cotton
C) it was poorly made. Both pieces look like they’ve been run ip on a sewing machine
Besides the fact that the sizing was wrong, I didn’t actually think it was legal to refuse returns for items bought online if the issue is poor quality, but apparently if you put a couple of sentences in the small print, it is.
NB With regards their response to my review (see below) which I received yesterday, please do not be fooled. I’ve had this message from them at least 6 times since asking for a refund back in May and nothing has been done. They have continued to refuse to give me a full refund. Yesterday they offered me 15% which I refused.
Date of experience: April 26, 2024
Reply from Like My Choice
Dear Caroline,
I’m sorry to hear about the issues you encountered with your 2-piece set. It’s disappointing to learn that the item did not meet your expectations in terms of fit, material quality, and workmanship.
We understand that receiving a product that doesn’t match your expectations can be very frustrating. While our return policy is stated clearly, we are always striving to improve our customer experience and take feedback like yours very seriously.
I apologize for any inconvenience this may have caused. I will escalate your concerns to our team to review and address them accordingly. If there are any additional details you’d like to provide or if you need further assistance, please let me know, and I will do my best to help resolve this issue.
Thank you for bringing this to our attention, and I appreciate your patience.
Sincerely,
I got three dresses and all of them have great quality, one of the dresses was a bit big on me and when I contacted costumer service, they answered right away with a great solution.
I will keep buying clothes from this brand. Great quality, lots for options and good value.
Date of experience: July 12, 2024
Reply from Like My Choice
Dear Jayme，
Thank you so much for your kind words! We’re thrilled to hear that you love the quality of the dresses and that our customer service team was able to quickly assist you with a sizing solution. Your satisfaction is our top priority.
We truly appreciate your loyalty to our brand and are excited to continue providing you with a wide selection of high-quality, stylish options at great value. We look forward to helping you find more pieces you’ll love!
Best regards,
Likemychoice Customer Service
I bought two dresses. I absolutely loved them! They were so inexpensive and the quality of the dresses was fab. I would definitely recommend buying from them, I had no problems. Fast delivery too, super pleased.
Date of experience: April 11, 2024
Reply from Like My Choice
Dear Milena Wysocka,
Thank you for your kind words and positive feedback! We are delighted to hear that you loved the dresses and were pleased with both their quality and affordability. It’s also great to know that you experienced fast delivery and a seamless process.
Your satisfaction is our top priority, and your recommendation means a lot to us. Should you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Customer Service Team, LikeMyChoice
Super low quality and terrible customer service by Jessie. I bought 4 pieces in early June with the expectation that my parcel will arrive for my holiday in July. The delivery stated 6-10 working days, however I received the parcel 19 working days later/ just one day before my flight. This was after I chased them up on a daily as the tracking they provided was not working. They tried to blame it on the courier which was very lame because when I investigated, the products never left the warehouse until 14 working days after my order. Anyway, I opened my parcel to find the worst quality products, even one dress was in cheap satin when on the description it states mixed linen. The stitching was so poor and the fabrics felt like paper even through they were described as mixed linen / cotton, they were just polyster. I emailed them for urgent instructions on how to return the pieces , and I got a response from Jessie saying that I cannot return them before approval from quality control, she asked for proof / pictures and reason of return. I stressed that I was going away for the whole summer , and that I need this instructions asap to be able to drop off the parcel to a courier on that day 4th July , but I was only given the answer the next day which was too late. I was told that the team found no valid reason for my return, even though I provided clear pictures of bad stitching and wrong fabric used in one of the dresses. I emailed back to stress my frustration with the decision and asked for senior management details/ call. Jessie emailed me back the next day ( I was already away at this point ) stating that the poor quality was due to high order volume and that I send my return to the address provided ( but there was no address provided), then jumped to say that she advised against returns due to cost of shipping indicating that I need to cover that which is ridiculous. And suggested that I should keep the bad quality clothes and accept the gesture of good will which is a $10. I find this very insulting and stupid at the same time. As I was away, I only responded back recently, and still awaiting the response. Meanwhile, please avoid this company!!! It’s a scam!!! They trap you after your purchase, if you don’t like the quality, fit and even if you receive wrong fabric / pieces, they expect you to keep the order which is crazy.
Date of experience: July 04, 2024
I love their clothing madly. they are perfect and as per description. I will definitely take other garments.
Date of experience: May 27, 2024
Reply from Like My Choice
Dear Valued Madalyn，
Thank you so much for your incredible feedback! We're thrilled to hear that you love our clothing and found everything to be exactly as described. Your enthusiasm means a lot to us, and we’re so excited that you’ll be adding more of our garments to your collection!
If you ever need anything, we’re here to assist you. We can’t wait to help you find more styles you’ll love!
Warm regards,
The product I received looks much cheaper than what was shown on the website, and the print colors are completely different! It looks like an entirely different item. When I asked for a return, I was told they don't accept returns or exchanges. I will never shop at this store again. The product is either going in the trash or becoming my house pajamas. I wish i could post the photo.
This may sound rude, but it's the truth.Don't buy anything from them!!
Date of experience: May 27, 2024
Reply from Like My Choice
Dear Lea，
We appreciate you taking the time to share your feedback with us. We are genuinely sorry to hear about your dissatisfaction with your recent purchase.
We understand that you expected a luxury experience with our product, and we regret any disappointment caused by not meeting your expectations. Please know that we invest in professional models and advertising to showcase our products on our website accurately, and we strive to maintain the same level of quality in our offerings.
Regarding the discrepancies you mentioned, we take your concerns seriously and are committed to improving our products and services. We apologize if our response to your inquiries did not meet your expectations. We aim to address customer concerns promptly and effectively, and we will review our communication processes to ensure a better experience in the future.
We want to clarify that, as per our return policy, we can only accept returns for defective products or items damaged during shipping. While we understand that individual preferences may vary, we believe it is essential to uphold our policies to maintain fairness and integrity in our business operations.
Nevertheless, we appreciate your feedback and will use it constructively to enhance our offerings. We value your patronage and hope for the opportunity to serve you better in the future.
Thank you for your understanding.
Items received are do not look like the website and are very low quality for the price you pay.
Having an awful time trying to return and get a refund.
First company I’ve ever dealt with that don’t allow returns for “sizing” issues.
Date of experience: September 05, 2024
Reply from Like My Choice
Dear Alex，
I’m truly sorry to hear about your experience with the items you received. We aim to provide products that match the quality and appearance shown on our website, and it’s concerning to learn that this was not the case for you.
I understand your frustration regarding your order, especially regarding the sizing issue. I have personally reviewed your case and have provided you with the most appropriate solution. I will do my best to expedite your resolution and ensure you get the help you need.
Thank you for bringing this to my attention. I look forward to resolving this matter promptly.
Best regards,
Likemychoice Customer Service Team
The quality of the items were nice and in trend. Looking forward to making more purchases! Thank you again for the amazing customer service!
Date of experience: July 13, 2024
Reply from Like My Choice
Dear Donna,
Thank you so much for your positive feedback! We're delighted to hear that you found the quality of the items to be nice and on-trend. It’s wonderful to know that you’re looking forward to making more purchases with us.
We truly appreciate your kind words about our customer service and are excited to continue providing you with exceptional products and support. Thank you once again for your trust in us!
Best regards,
Likemychoice Customer Service
I don't recommend you to buy in this online shop. The quality and the size are less than satisfactory. When I tried to return the piece of clothing, they put several excuses. It's a fraud.
Date of experience: September 07, 2024
Reply from Like My Choice
Dear Helena，
We appreciate you taking the time to share your feedback with us. We are genuinely sorry to hear about your dissatisfaction with your recent purchase.
We understand that you expected a luxury experience with our product, and we regret any disappointment caused by not meeting your expectations. Please know that we invest in professional models and advertising to showcase our products on our website accurately, and we strive to maintain the same level of quality in our offerings.
Regarding the discrepancies you mentioned, we take your concerns seriously and are committed to improving our products and services. We apologize if our response to your inquiries did not meet your expectations. We aim to address customer concerns promptly and effectively, and we will review our communication processes to ensure a better experience in the future.
We want to clarify that, as per our return policy, we can only accept returns for defective products or items damaged during shipping. While we understand that individual preferences may vary, we believe it is essential to uphold our policies to maintain fairness and integrity in our business operations.
Nevertheless, we appreciate your feedback and will use it constructively to enhance our offerings. We value your patronage and hope for the opportunity to serve you better in the future.
Thank you for your understanding.
Excellent customer service and prompt communication via emails. This is my very first order through site, and I am totally and completely satisfied! It is absolutely gorgeous...the dress fits perfectly.
I would not hesitate to shop this site again, and I tell all of my friends and family to shop this site too!
Keep up the good work!!
Date of experience: July 10, 2024
Reply from Like My Choice
Dear Natalie Palmer，
Thank you so much for your fantastic feedback! We're thrilled that your first experience with us was a success and that you're happy with your dress. It's wonderful to hear that you're satisfied with the fit and our customer service. We truly appreciate your recommendation to your friends and family—it means the world to us! We'll continue to do our best to provide you with great experiences. Looking forward to serving you again soon! 😊
