Klaudena Reviews

825  •  Average
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Customer Service is Non-Existent

I ordered one cushion but was charged for and sent 4. I emailed customer service immediately after receiving automated confirmation that I needed to modify my order and my request was rejected. I sent numerous emails after receiving my order for return instructions and only received automated replies. They only give you a 30-day window for returns but apparently ignore you so you can’t ever return their product despite a money back guarantee

Date of experience: August 26, 2024

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Rated 5 out of 5 stars

My first experience was great.2weeks…

My first experience was great.2weeks ago I ordered
the support cushion from Klaudena. It has been amazing support for my spinal alignment,as I have Osteoarthritis throughout. My stiffness has improved
whilst seated to do my hobbies. also watch my favourite tv programme. I ordered a second cushion for my Senior husband & he also has the same arthritis issues.very satisfied. We both attend Physio @ gym.

Date of experience: August 06, 2024

Reply from Klaudena

Hi Ann,

Thank you so much for your wonderful review! We're thrilled to hear that our Klaudena Seat Cushion has made such a positive impact on your spinal alignment and overall comfort.

We truly appreciate your support and are honored that you chose to order a second cushion for your husband. Wishing you both continued success in your physiotherapy sessions and many more comfortable moments together!

If you have any questions or need assistance, feel free to reach out.


Klaudena Support Team

Rated 5 out of 5 stars

I'm happy that it actually helps my…

I'm happy that it actually helps my lower back sitting or standing long periods at a time.
It was a great gift chose for my Family and would recommend any of your products to anyone with health issues, back,legs and neck problems. Thank you
Sincerely
Donna Charter

Date of experience: August 30, 2024

Reply from Klaudena

Dear Donna,

Thank you so much for your kind review! We’re thrilled to hear that the Klaudena Seat Cushion has made a positive difference for your lower back during long periods of sitting or standing.

It’s wonderful to know that it has been a great gift for your family as well. Your recommendation means a lot to us, and we appreciate your support for those dealing with health issues.

If you ever need anything or have more feedback, please don’t hesitate to reach out.


Sincerely,
Klaudena Support Team

Rated 1 out of 5 stars

Buyer beware!!!

Buyer beware!!!! They do not stand behind their product. My mother bought this pillow hoping for some relief as she has had a bad back almost her whole life due to a diving accident in childhood. Now in her older age she was hoping this pillow would offer some relief while in her wheelchair. She was so excited when it arrived and couldn't wait to try it. She let it regain its shape from the packaging after 48 hours she finally tried it out and after 5 minutes of sitting on it she knew it wasn't what she hoped for. She tried to return it but proved to difficult to figure out so she asked me to figure it out. After sending out an email that never received a response other than an automated one I called the hotline. Well that was a total joke as they told me they would not accept a return since the package was opened. I of course asked to speak to a supervisor after being put on hold for 10 minutes I was told they would call me of course I never received a call back. How could a person possibly know that something is any good without actually trying it. So seems like my mom is out 72 dollars for something she will never use don't let this happen to you I would've given 0 stars if it was an option. Any quality company would stand behind their products but not Klaudena

Date of experience: September 02, 2024

Reply from Klaudena

Hi Jason,

Thank you so much for taking the time to share your thoughts with us.

We reached out to you via Trustpilot to fix this issue. However, you have not responded to our inquiries.

If you haven't gotten the emails but would still like us to help you, you may either add your details on your review or get in touch with us using the contact form at one of these websites: https://klaudena.com/contact.

Please provide the following data so that we may access and verify your order:

Email address where the order was placed
Order Number
Full name

We appreciate your contributions to our development and growth. We are hoping to hear from you shortly.


Klaudena Support Team

Rated 1 out of 5 stars

I thought I was buying one cusion at…

I thought I was buying one cusion at 50% off for $29.95 but was charged gor 4?! I called immediately & was told It would be canceled in 24-48 hours when I called customer service. I didn't get any help from PayPal either! I got an email saying it's aleady been shipped & could't be canceled?! I guess after reading other reviews I was scammed too! I paid $94 for 4 cushions! They should be ashamed!

Date of experience: August 12, 2024

Reply from Klaudena

Hi!

Thank you so much for taking the time to share your thoughts with us.

We reached out to you via Trustpilot to fix this issue. However, you have not responded to our inquiries.

If you haven't gotten the emails but would still like us to help you, you may either add your details on your review or get in touch with us using the contact form at one of these websites: https://klaudena.com/contact.

Please provide the following data so that we may access and verify your order:

Email address where the order was placed
Order Number
Full name

We appreciate your contributions to our development and growth. We are hoping to hear from you shortly.


Klaudena Support Team

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Rated 1 out of 5 stars

ENDLESS SPAM

ENDLESS, NEARLY DAILY, SPAM.
Even if I were interested in their crap, I would never order anything from spammer, let alone a scammer.

Klaudena has demanded multiple times that I provide my order number. Let me make it even clearer: I HAVE NOT ORDERED AND WILL NOT ORDER ANYTHING FROM THEM. THE ISSUE IS THEIR DAILY MULTI-PAGE SPAM.

Update: All this, plus a several-hundred-page regurgitation to them of their own spam, and they're STILL spamming me as I type this on 8 August.

Date of experience: July 29, 2024

Reply from Klaudena

Hello Mike,

Sorry to hear about this untoward experience.

We have received your email address information regarding your case information on Trustpilot. However, we are unable to locate any orders in our database with the details you have provided us with.

We would greatly appreciate it if you could send us the actual email address used during the purchase and the order ID number that you can see at the top of your Klaudena purchase invoice. The order ID should consist of 7 digits (for example: #1234567) or be a combination of 6 characters that can be both letters and number (for example: ab1c23).

Looking forward to your reply so we may attend to your concern accordingly.

You may update your review here on Trustpilot or you may contact us via contact form at https://klaudena.com/contact anytime at your convenience.

Your cooperation regarding this matter is greatly appreciated.


Klaudena Support Team

Rated 4 out of 5 stars

Comfort in car

Delivery was quick. The seat cushion is comfortable, doesn't slide in car. I have a chronic back condition which makes it uncomfortable to sit in the car and this definitely helps when driving on rough road. ie:hitting a potholes, going over speed bumps. Not sure how long it would sustain comfortability as so far only used for rides less than an hour. Looking forward to seeing how it handles on a longer road trip.

Date of experience: June 08, 2024

Reply from Klaudena

Hi Anita!

Thank you for sharing your experience with the Klaudena Seat Cushion! It's great to hear that you found it comfortable and supportive, especially while driving on rough roads.

It's understandable that you're eager to see how it holds up during longer road trips, and we hope that it continues to provide relief for your chronic back condition.

If you have any questions or concerns in the future, please don't hesitate to reach out. Happy driving!


Klaudena Support Team

Rated 1 out of 5 stars

Very scammy

They somehow got hold of my private information and created an order with all my details and shipped it to me - I never heard of them before and never visited their site. I'm not even interested in what they sell.

At the time the order was placed, I was nowhere near a computer or my phone.

I'm unsure how the scam works, as far as I can tell, none of my bank accounts were charged.

I refused the delivery, and they are claiming they will refund me less a restocking fee - for something I never ordered or wanted!

Date of experience: July 18, 2024

Reply from Klaudena

Hi Alastair,

We’re pleased to inform you that your case was resolved by our customer support team. We kindly request to please check your email for any update.

Should you have any further questions or need more help, please don’t hesitate to contact us.

Your feedback is valuable to us, and we thank you for your continued support.


Klaudena Support Team

Rated 5 out of 5 stars

Klaudina seat cushion and backrest.

I use my Klaudina seat cushion and backrest on my portable electric wheelchair. It gives me all day comfort and is superior to the supplied cushion and backrest. At the end of a day on the chair I no longer feel fatigued.

Date of experience: July 18, 2024

Reply from Klaudena

Hi Terrence,

Thank you so much for sharing your experience with the Klaudina seat cushion and backrest! We are thrilled to hear that it has provided you with all-day comfort and alleviated fatigue during extended use on your electric wheelchair.

Your feedback means a lot to us, and we are glad that our product has made a positive difference for you. Thank you for choosing Klaudina!


Klaudena Support Team

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Rated 4 out of 5 stars

Customer Service responded quickly to my concerns.

I purchased this seat cushion for my home and office and was unable to use it. This is a larger cushion and would be appropriate for a chair that was big enough.
I would check the size of the cushion and your chair prior to purchasing it. Customer service understood my frustration and refunded my money the same day.

Date of experience: July 08, 2024

Reply from Klaudena

Hi Janet,

Thank you so much for taking the time to share your thoughts with us.

We are glad to know that your concern was taken care of and we appreciate your contribution to our development.

Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you.

Thank you and have a great day!


Klaudena Support Team

Rated 5 out of 5 stars

Excellent info and service

Placing the order -easy. Was updated on delivery date. Delivery arrived on day specified.
Early days to give an opinion on how good the seat cushion and back support are. It certainly feels comfortable.

Date of experience: June 29, 2024

Reply from Klaudena

Hi JJW,

Thank you for your feedback! We are glad to hear that you had a positive experience with ordering and delivery. We hope that the Klaudena Seat Cushion provides you with the comfort and support you need.

If you have any further questions or feedback, please don't hesitate to reach out. Enjoy your new cushion!


Klaudena Support Team

Rated 1 out of 5 stars

Scam much? No delivery after a year!!!!!!

Scam much?? Disgraceful! Ordered 2023 June 23 and still no delivery after countless emails and no response! I paid $121 for cushion and seat cover and Nothing still after a year!!! Emailed and called Australian office!

Date of experience: December 31, 2023

Reply from Klaudena

Hi Gloria,

We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help.

Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue.

Thank you for helping us with our development and learning.


Klaudena Support Team

Rated 5 out of 5 stars

Ooooohh great comfort

Great product,just as advertised. I bought this to help with my posture and back relief after sitting for long periods of time.
The only frustrating part of this transaction was opening my package and then the 24 hr. wait till the cushion returned to its original self. They are compressed for economical shipping. Shipping cost was more than reasonable.

Date of experience: April 27, 2024

Reply from Klaudena

Hello John!

Thank you so much for your kind words.

We are truly grateful for your positive feedback and are thrilled to hear that you had a great experience.

Your support means the world to us, and we look forward to the opportunity to do business with you again soon.


Klaudena Support Team

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Rated 5 out of 5 stars

Pure Delight

After researching several companies who claimed to have the best seat cushion, I googled what is the #1 best seat cushions and your company came up. I looked into it and thought it sounds like it is just what I need for this new season of driving. So I ordered 2 of the. One for my school bus and one for my car. Little did I know the amazing surprise my body was going to feel as I began to use them. WOW!! No pain driving and was amazing. So gave one to my fellow driver who loves it and no pain too while driving our long routes. So definitely deserving of KUDOS of the Highest for a well designed product that can help everyone!!

Date of experience: July 01, 2024

Reply from Klaudena

Hello Paul,

Thank you so much for your kind words and for sharing your experience with the Klaudena Seat Cushion! We are thrilled to hear that it has made a difference in your driving experience and that it has helped you and your fellow driver with pain relief during your long routes.

It's always rewarding to know that our product is making a positive impact on our customers' lives. We truly appreciate your support and are grateful for your feedback.

If you ever need anything else, please don't hesitate to reach out. Happy driving!


Klaudena Support Team

Rated 5 out of 5 stars

I had posted a review where I told that…

I had posted a review where I told that it was impossible to return a seat cushion.
subsequently, I was contacted by Klaudena, and my money was refunded, and I was promised a gift for my trouble.
so, it pays to complain.

But they are still a bad company to deal with.

Date of experience: July 09, 2024

Reply from Klaudena

Hi rnest,

Thank you for providing us with your valuable feedback. We are pleased to hear that your concern was addressed to your satisfaction and we truly appreciate your input towards our continuous improvement.

Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. We are always here to help.

Thank you once again and we wish you a wonderful day ahead.


Klaudena Support Team

Rated 5 out of 5 stars

I was very impressed with your detail…

I was very impressed with your detail to follow up, letting me know that you received my order, when it would arrive, etc. Plus, showing me how to unpack it and give it a few hours to expand. I'm really enjoying the comfort of the seat cushion and foot rest in my office.

Date of experience: June 06, 2024

Reply from Klaudena

Hello Betsie,

Thank you so much for taking the time to share your experience with our Klaudena Seat Cushion. We are thrilled to hear that you were impressed with our attention to detail and follow-up throughout the ordering process.

It's great to hear that you are enjoying the comfort and support that the seat cushion and foot rest provide in your office. If you have any questions or need further assistance, please don't hesitate to reach out.

We truly appreciate your feedback and are glad that you are happy with your purchase. Thank you for choosing Klaudena!


Klaudena Support Team

Rated 5 out of 5 stars

The seat cushion I ordered was…

The seat cushion I ordered was absolutely perfect. I tried numerous things before this cushion and nothing seem to work. With the assumption that this wasn’t going to work either I said what the hell I’m gonna buy it and try it anyway, and it was absolutely perfect. In fact, I want to buy the one for your back next, as I think it’s going to be a perfect addition to what I just bought. Thanks again for making a quality product. I think that’s what every consumer wants is just a fair shake and that’s what I got here with your company. Thanks again.

Date of experience: June 07, 2024

Reply from Klaudena

Hello Jeffrey,

Thank you so much for your glowing review of our Klaudena Seat Cushion! We are thrilled to hear that it worked perfectly for you and that you found it to be a quality product.

We truly appreciate your support and are so glad that you are considering purchasing the back cushion as well. We strive to provide our customers with products that exceed their expectations, and we are happy that we were able to do that for you.

Thank you for giving us a chance and for sharing your positive experience. We look forward to serving you again in the future!


Klaudena Support Team

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Rated 5 out of 5 stars

Amazing Seat Cushion

My daughter recently had back surgery and I ordered Klaudena seat cushion. It is amazing! We have tried other cushions by my daughter said this cushion is so comfortable, she loves the memory form because it helps support her back. I am sure we will order some of the other products that are offered by Klaudena. Thank you again for this amazing product.

Date of experience: May 24, 2024

Reply from Klaudena

Hello Ella,

Thank you so much for sharing your experience with the Klaudena seat cushion!

We are thrilled to hear that it has been such a comfort for your daughter after her back surgery. It's great to hear that the memory foam has been helpful in providing support for her back. We are confident that you will be just as pleased with any other products you try from Klaudena.

Thank you for choosing our brand and we wish your daughter a speedy recovery!


Klaudena Support Team

Rated 5 out of 5 stars

The cushions are of top-notch quality

The cushions are of top-notch quality. We are delighted with the support they give. We don't foresee a breakdown of the cushion materials. Our only 2 wishes are that they had a wider one to choose from and a carry strap. Otherwise, look no further for the high quality these offer!

Date of experience: June 14, 2024

Reply from Klaudena

Hi Tom,

Thank you for your kind words and feedback on our Klaudena Seat Cushion! We are thrilled to hear that you are delighted with the quality and support it provides.

We appreciate your suggestions for a wider option and a carry strap, and will definitely take them into consideration for future product development. Thank you for choosing us and for recommending our cushions to others!


Klaudena Support Team

Rated 4 out of 5 stars

Haven’t actually tried the pillow yet…

Haven’t actually tried the pillow yet but I think I’ll love it, it’s for my car. What I disliked immediately was all the heavy plastic packaging. Totally unnecessary to have the pillow in 2 thick bags . Hope you can find a different solution, it literally hurt me to put it in the bin.
Sorry, it had to be said
Thank you 🙏

Date of experience: June 17, 2024

Reply from Klaudena

Hi Ms. Carola,

Thank you for your feedback on the packaging of the Klaudena Seat Cushion. We appreciate your honesty and will definitely take this into consideration for future products. We hope that once you do try the pillow in your car, you will find it comfortable and beneficial.

If you have any further feedback or suggestions, please feel free to reach out to us. Thank you for bringing this to our attention.


Klaudena Support Team