396 total
So many customer service problems with this company it would take a day to write it all. They were the worst company I've ever been with and will never sign anything with them again. They couldn't get my email right or my address. It took over 15 phone calls and a lot of extra stress. Do not sign with this company
Date of experience: September 06, 2024
I was in my home with my 2 children when I opened the door he presented himself as Lee with just Energy. I told him, I am with Reliant and have a good rate with them. He said that Reliant had a base fee and that Just Energy didn't. Sales Agent Lee said, that Just Energy, would only charge me for the consumption of the energy, and no base fee or other charges would be charged. He said I assure you, you will pay less than what you pay at Reliant!. I then let him know that I had a contract with Reliant and that they have a CANCELLATION FEE and he said JUST ENERGY pays cancellation fee in its entirety. I then told him that I was not interested but he was talking with my children already so he said to sign some documents and he will make sure that Reliant gets their cancellation fee. I HAD NO CHOICE! But to sign the documents he had on his tablet fast because I was afraid for my children as I had my baby in my hands and the sales agent wouldn't let me close the door. After this, I was charged an early cancellation fee of $295 from Reliant. JUST ENERGY DIDN'T PAY ANYTHING. I contacted supervisor Jude on August 22, 2024, and He said that the sales agent Lee lied to me because they do have a base fee and other charges but that he does not work for them anymore so they couldn't do anything to help me. Supervisor Jude said if I cancel the contract I will be responsible for another $195 cancellation fee from Just Energy. The electricity bill that they are sending me says $224 when normally with reliant was at $60-130. Now, I am stuck with a contract that I was forced to get into. If I cancel I will have to pay them almost $500 for the month and cancellation fees.
To correct this situation, I am requesting a refund of the cancellation fee of $295 that was charged to my bank account by Reliant, and to cancel this contract without the cancellation fee along with the insane bill of $225 for this month.
Date of experience: July 07, 2024
In Midland,Tx they have girls at HEB, Sams doing in store promotions. These girls do not know their product. They need proper training. They are trying to sell FREE nights and 9.50 cents per Kw. I asked does the price per Kw change/fluctuate? She did not know. She had to call someone and finally got an answer-the price per Kw changes/fluctuates. I knew it was too good to be true.
Date of experience: August 30, 2024
Salesman at Sam's Club lied to me about fees that I would be charged after canceling service. Don't trust Sam's Club. They tried to intimidate me with fees I didn't owe to switch back to their company. High rates high fees.
Date of experience: August 26, 2024
Just like the recent reviews, avoid them!
I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it throughthe USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!
I have had service terminated with them over 3 weeks ago and yet, they are still adding fees to a final bill from them?? An ACH reject fee(I use the same account to pay every bill and have had that amount almost 2 decades, yet it rejected for them??), and a late fee(I terminated service, I am not with you guys anymore!!)
I will be putting negative reviews everywhere that I can from them and will be reporting them to the public utility commission.
Date of experience: August 22, 2024
My gas bill went up 100 percent with Just Energy. Do not sign with them unless you want to pay more money. The reviews are not good for this company and wish I never got involved with them. What a waist of money and scam.
I have already contacted customer service. Bottom line is that my gas bill went up 100 percent for the 2.5 months I had this service. Now that I have a straight NIPSCO bill, my bill is 1/2 what it was without you. No need to talk to Customer Service unless you want to refund my money I paid for this unnecessary service. Let me know.
Date of experience: May 31, 2024
Reply from Just Energy Group, Inc.
Hi Brian.
Thank you for your feedback and taking the time to provide detailed comments about your experience. Customer satisfaction is our number one priority. We appreciate that you brought your concern to our attention. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Sheldon, Social Media Advisor
I was told while I was shopping in Sam's Warehouse by a Just Energy salesperson to switch provider and can cancel anytime. It took them more than three days to set up my account. I just found out that there is a cancellation fee of $175 when I created my account login. I was also told I will get a $45 Sam's credit. I should have known not to listen to anybody in public places where you won't be able to scrutinized a deal
Date of experience: May 05, 2024
Reply from Just Energy Group, Inc.
Hi Will.
Thank you for your feedback and taking the time to provide detailed comments fabout your experience. Customer satisfaction is our number one priority, so we appreciate that you raised this issue. We would like the opportunity to speak with you to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Lilly L, Social Media Advisor
When approaching contract ends in 3 months, Just Energy started to call me every day asking for a renewal. Even I said it is too early to discuss it but they just keep going! These calls were from different numbers so I cannot block them effectively. Stay away from this company. Very annoying!!
Date of experience: March 15, 2024
Reply from Just Energy Group, Inc.
Hi Krist Wong,
Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear elements of your experience with Just Energy did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you soon, to discuss your concern. We look forward to speaking with you!
Kind Regards,
Lilly L., Social Media Advisor
This is not a good company to work with at all. They seem to have all types a little scams to make you pay more. They will make it very difficult for you to keep up with your payments and keep TU on if you ever get behind. If they make a mistake with your payment you will not be given time to clear up any issues they will disconnect so they can double charge you fee. And their system will post duplicate payments to your account if you are not careful.
Date of experience: May 16, 2024
Reply from Just Energy Group, Inc.
Hi Shery P
Thank you for taking the time to share such detailed review about your recent experience with us. We apologize to hear many elements of your experience with your payments did not meet your standards. We would like the opportunity to speak with you further to discuss your concern in depth. We need additional information to locate your account. Please provide information requested to further assist you. At your convenience you can contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 8am – 7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you!
Kind Regards,
Mirna A
Social Media Advisor
Bill is good got price that was quoted but website system is awful only seen my portal one time and makes it difficult to pay bill and customer service does help.
Date of experience: July 03, 2024
Reply from Just Energy Group, Inc.
Hi Bryant Howington,
Thank you so much for sharing your experience with Just Energy accessing your online portal and taking the time to provide us with your feedback. We would like the opportunity to speak with you further to discuss your concern in depth. One of our agents is currently trying to reach you currently. At your convenience you can also contact our customer service department at 1- 866-587-8674. One of our agents would be glad to assist you. Our business hours are 8am – 6pm, Monday through Friday and 9am-6pm Saturdays.
Kind Regards,
Lilly L, Social Media Advisor
I had been a loyal customer for several years with Just Energy, and they have been absolutely awful since 2021. But it makes sense when you find out they are going bankrupt. They shut off our electric without any notice, claiming I didn't make a payment, even though I had made a payment. They screwed us over when we moved and left the electric on for a month and then billed us for it. NOW I cannot get my final bill generated because "their system is down". Can't get any help on the phone because "their system is down". Funny how their system "went down" after we called them out on their mess. Funny how we can't get any help after they tried to give us the run around and we got hung up on while waiting to be transferred.
Date of experience: May 11, 2024
Reply from Just Energy Group, Inc.
Hello Kindel Moore,
Thank you for taking the time to share your feedback. We apologize to hear any elements of your experiencedid not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. One of our agents will be contacting you to discuss your concern. At your convenience you may also contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
Best Regards,
Lilly L, Social Media Advisor
I have been trying to reach them for over a month. My apartment complex is billing me for electricity but I'm paying my bill. They are telling me that the electric has been off for a while but I'm paying the bill. I've trying calling and logging on to site with no success.
Date of experience: May 08, 2024
Reply from Just Energy Group, Inc.
Hello Derrick Armstrong.
Thank you for bringing your concern to our attention. It would be our pleasure to assist you in resolving your service concern. One of our team members is trying to contact you to assist you. At your convenience you may contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
this company seems to have a record of ripping people off and then refusing to make any kind of restitution. Wish I had checked them out before doing business with them. Fortunately I was able to get rid of my contract with them, after seeing my bill double for the two months they robbed me !
To add insult to injury they never responded to any of my communications. Also think Sam's club needs their fingers smacked for allowing Just Energy representatives to perpetuate this fraud in their stores. It's called "Guilt by association !
Date of experience: January 01, 2023
Reply from Just Energy Group, Inc.
Hi George Ross,
We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with same optimal experience. It will be a pleasure to look into your bills for you. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am – 7pm ET, Monday-Friday. Thank you!
Becareful if u don't have automatic bill pay set up, or need to wait until payday to pay your bill good luck! You will recieve a $20 late fee after 72 hours. During these times of inflation that's exactly how you should treat your customers!
Date of experience: May 04, 2023
Reply from Just Energy Group, Inc.
Hi K Sutton,
Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to assist you at this time and resolve your concern at the earliest. At your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Rest assured we will do everything possible to resolve this situation for you as soon as possible
Kind Regards,
Lilly, Social Media Advisor
Worst company ever! Predatory billing practices. Once you cancel with JE you get a collection notice without ever receiving a final bill. Buyer Beware!! I canceled with this provider on December 8, 2021, On 4/8/2021, I received a collection letter from CMC.
Folks, In 4 months I have not received any invoices.. period!! This company is despicable. I wish I had never allowed that Lying Sales Representative in Sam's club to convince me to give Just Energy a shot. Never, ever, waste time with the crooked clowns like the ones at this company!! Look elsewhere! You're welcome!!!!!
Date of experience: April 21, 2021
Reply from Just Energy Group, Inc.
Hi G.Jerome, thank you for taking the time to leave this review. Our apologies for any inconvenience. We can happily clarify this issue for you.
We have sent you a direct message and would greatly appreciate your response as we would love to help resolve your concern as soon as possible.
Thank you,
Lily, Social Media Advisor.
Horrible Experience, It was a Nightmare!
I wish there is something below 1 star!
The agent at Sam’s Club literally lied that their rates are the same as DTE so she convinced me to switch my gas supply for them, and after doing my research I found out that their rates are x2 from what I am having from DTE !! I called and terminated the contract, after struggling for two weeks, and I couldn’t receive a cancellation letter to confirm that the contract was terminated.
Wouldn’t recommend anyone to think of working with them, you will regret it !!!
Date of experience: November 07, 2023
Reply from Just Energy Group, Inc.
Hi Mostafa Makke
Thank you for allowing us the opportunity to assist you with your concern. It was a pleasure speaking with you. Should you need additional assistance at your convenience, please contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 9 AM to 7 PM ET (Mon to Fri). Rest assured we will do everything possible to resolve this situation for you as soon as possible. Best Regards
BEST RATES IN ALL HOUSTON! If you’re looking for a cheaper rate definitely sign up at Sam’s Club for the free nights promotion, there is a lot of benefits for signing up in store! My last bill was at an average price of 5.96¢ per kWh!! Def recommend switching with Just Energy at Sam’s because outside rates are different!
Date of experience: June 08, 2022
Reply from Just Energy Group, Inc.
Hi Addison Izaguirre. Thank you for this incredible review and for taking the time out to leave us a 5-Star review. We really appreciate you being a Just Energy customer.
Many Thanks,
Lilly, Social Media Advisor
They have door to door salesmen and they created an account without my father's consent. We never switched so we should not pay if we still have our provider. According to my father the salesman asked to see current bill and use his phone to create an account using the email on phone which he doesn't use. My father told him will not switch but will think about it but the guy still made the account.
Date of experience: September 09, 2022
Reply from Just Energy Group, Inc.
Hello Scar,
Thank you for contacting us. It would be our pleasure to assist you in resolving your concern. At your convenience, please call 1-866-587-8674. Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
Kind Regards,
Lilly L, Social Media Advisor
Moved us to direct energy without saying, then was double billed from both companies. Continued to pay Just Energy, not knowing about the direct energy switch over...got a big bill from direct to pay off. Response from Just energy was....ahhhhhh... Couldn't back out in the beginning when they said the first 3 months were free.....but never seen anything free. This company is a bleeping joke.
Date of experience: July 06, 2021
Reply from Just Energy Group, Inc.
Hello sm Giocart . Our apologies for any inconvenience. We want to help clear up any confusion. We need a bit more information to access the account. We've sent you a private message and would appreciate the chance to help resolve your concern.
Best Regards,
Lily, Social Media Advisor
You took advantage of my elder mother who is on disability, then jacked up her bill to such a ridiculous amount!!! Then when they disconnected her electricity in the heat they told her wrong info! I'm going to parrot the rest of these people here and say shame on you all!
Edit : After trying to get the over $900 bill worked out, it is now almost October and the bill is over $1000! We will be attempting to file a civil lawsuit!
Date of experience: September 07, 2022
Reply from Just Energy Group, Inc.
Hi Natasha W. MotherofInsanity. Thank you for your feedback. Please allow us the opportunity to assist you with your bill concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.
