Jerusalem Sandals Reviews

1,880  Excellent
TrustScore 4.5 out of 5

4.6

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Reviews4.6

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Rated 4 out of 5 stars

Your website is extremely easy to…

Your website is extremely easy to navigate and your return policy and shipping options are second to none!
That said, I know the package was coming from California to Maryland but it's gotta be quicker than 10 days. My elderly father was here from overseas and by the time the package came he'd already left

Date of experience: August 26, 2024

Reply from Jerusalem Sandals

Dear Rachel,

Thank you so much for your kind words about our website and policies—we're delighted to hear that you found the site easy to navigate and appreciated our return and shipping options!

We truly understand your frustration regarding the delivery time in this instance. Typically, our free shipping option takes up to 5 days for domestic orders. However, in this case, it looks like your order was placed over the weekend, and the Labor Day holiday likely contributed to the delay. We apologize for the inconvenience this caused, especially given the timing with your father’s visit.

We greatly value your feedback and will continue to work on ways to improve our delivery timelines, especially around holiday periods. If there’s anything else we can do for you, please don’t hesitate to reach out.

Warm regards,
Phil @Jerusslem Sandals


Rated 3 out of 5 stars

The shoes seem ok overall

The shoes seem ok overall, but the color rubs off on the feet after one day of wearing them. The communication with the company was slow and poor. Hopefully the product is reliable in the long run.

Date of experience: August 20, 2024


Rated 5 out of 5 stars

Wish had half size

Transaction and delivery smooth.
Sandal looks good on and is comfortable.
Only wish had half size would make wearing perfect. A whole size more would be too floppy.

Date of experience: August 19, 2024


Rated 5 out of 5 stars

simple, easy website

I mb in the 'obsessed' category when it comes to Jerusalem sandals. I can't always get them on a whim, so I keep them in my cart til I can make the purchase. They're always there when I check on them, every time. That's not the case with every website. AND I don't have to sign in each time. Easy to shop! Win-win

Date of experience: August 21, 2024


Rated 5 out of 5 stars

HOT TOPIC!!

Jerusalem sandals are well-made, gorgeous, comfortable and above all...peaceful at a time when we ALL NEED SOME PEACE!!! Give it up for a company standing on it's own and trying to make a difference in the world...for less than $100 a pair!!!

Date of experience: August 23, 2024


Rated 5 out of 5 stars

The shoes are great

The shoes are great! Shipped out in a timely manner and the website staff were very communicative throughout the process which is not something I see very often. I think their products are worth the higher xost with how well they're made. Thanks!

Date of experience: August 21, 2024


Rated 5 out of 5 stars

I love the shoes I like the way they feel and fit.

I love the shoes I like the way they fit my first pair. I went to Disney World and walked around all day and those shoes never broke them and it was the first day wearing them and I never got a blister and they were extremely comfortable sense and I’ve ordered 12 more pairs.

Date of experience: August 20, 2024


Rated 5 out of 5 stars

Pleased

The sandals are well made. I'm glad I followed the suggestion of purchasing the next size up if you are in between sizes. In addition, the sandals are comfortable.

Date of experience: August 20, 2024


Rated 5 out of 5 stars

Quality is always excellent

Quality is always excellent. Shipping is fairly quick. Anytime I had an issue it was taken care of the same day. I've ordered 7 pairs and I'm very pleased with each one. I will recommend to all my friends and family.

Date of experience: August 21, 2024


Rated 5 out of 5 stars

Well made and stylish Daniels!

The sandals are very well made. I haven’t walked around in them to much because I’m trying to decide between two sizes - I have the 38 and 39 and I’m ‘sort of’ between the two sizes. I’m looking forward to wearing them for awhile before Winter ‘kicks in’ ;-)

Date of experience: August 20, 2024


Rated 5 out of 5 stars

These Daniel Fisherman sandals I just…

These Daniel Fisherman sandals I just received yesterday, fit like a glove right out of the box. So excited to take them with me for my trip to Italy as they will be comfortable for the daily long walks wearing pants or shorts. These are my second pair of Jerusalem sandals that I am still wearing for the last 10 years. I will be a repeat customer again and again. Thank you for a stellar product

Date of experience: August 28, 2024


Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication. Loved the text message after delivery, asking if I was happy with my product. Made exchange process a breeze. I would recommend Jerusalem sandals.

Date of experience: August 19, 2024


Rated 5 out of 5 stars

Such a perfect experience!

Great selection of sandals, bags and other accessories! Sizing and descriptions were right on when placing my order. Delivery was as promised!

Date of experience: August 20, 2024


Rated 5 out of 5 stars

Quality leather! Full grain leather

Quality product which speaks for itself. Full grain leather that’s is top and insoles with supportive rubber outsole. I got it for my Dad he loved it. The foot scanning app was of great help and we got the right size. I hope to see more designs in slippers. Delivery was in timely manner and not to mention free leather conditioner.

Date of experience: July 23, 2024


Rated 1 out of 5 stars

I was trying on the sandal for the…

I was trying on the sandal for the first time and the buckle broke off the strap. Never even had one on.

Date of experience: August 23, 2024

Reply from Jerusalem Sandals

Dear John,

Thank you for bringing this to our attention. We want to assure you that every item undergoes a quality check before shipping, but it seems that this one might have slipped through the cracks. We sincerely apologize for the inconvenience.

Please contact our customer support team at support@jerusalemsandals.com and we'll make it right for you as quickly as possible.

We truly appreciate your understanding and look forward to resolving this for you!

Best regards,
Phil @Jerusalem Sandals