Customer Service Great But Size and Straps Bad
I ordered shoes from a dance competition where Jeravae was a vendor. The woman who helped me was great! She was informative and kind and helpful, and customer service means so much to me. But I was disappointed when the shoes arrived. I ordered 2x wide, and they still aren't wide enough. They feel pretty much like the regular width shoes I tried on at the dance comp. I don't think Jeravae has an accurate definition of double wide feet. But they also made the straps way too long. And I mean waaaayyyy too long. I had to cut several inches off, which isn't difficult. But then I lost all the holes for the buckle. And I'm finding that trying to get holes punched IS difficult. I haven't yet been able to find someone with the tools to do it. So right now, my shoes aren't even wearable. I love the customer service, and the price is good, but I doubt I'll order again from this company.
Date of experience: June 29, 2024