JAXXON Reviews

My rope bracelet broke after a year and half of wearing it. It’s funny to me a company that prides itself on building jewelry that’s built to last, 1 builds subpar jewelry and 2 doesn’t even try to replace the piece that is broken and only has a 30 day warranty.

Date of experience: September 13, 2024

This company sells fake gold and it tarnishes and looks horrible within weeks of use. You’ve spent on marketing and leveraging socials and MMA to try and gain awareness of your product. But the product itself is the issue. Real gold doesn’t tarnish or look bad within weeks of use.

Date of experience: September 15, 2024

April from the jump understood what happened and that she would check to see how she could help.

She ensured me throughout the process when she would get back to me and did exactly what she said and got me extra boxes for the bracelets I ordered so I could give them to my groomsmen in their own boxes.

I appreciate it. You have a lifetime customer.

Date of experience: September 15, 2024

It has been amazing to receive such fast customer service. Erly was able to take my request and make sure that I was taken care of asap and answered all my questions!! Wonderful company. Glad to be able to purchase from them and will definitely be again the future.

Date of experience: September 15, 2024

I placed an order but realized in the confirmation email that it was not the size I wanted. I contacted customer service via chat and Jade was able to immediately take care of my concern. She was super nice and got the order perfectly corrected and the item arrived super fast. Thank you Jade!!

Date of experience: September 11, 2024

My fiancé loved the chain and bracelet I got him from Jaxxon. I was so pleased with the quality that I purchased a bracelet, ring and earrings from Jaxxon soon after buying his. It's been a few weeks of wearing the jewelry pieces every day, and it has not tarnished yet. Lhyza a customer rep at Jaxxon was responsive/ extremely helpful when I made a mistake with my order. I would definitely recommend buying from Jaxxon!

Date of experience: September 13, 2024

I want to leave a review for ERLY, first and foremost I would like to say THANK YOU SO MUCH! Jaxxon customer service is always hassle free and they were able to fix my issue without questions or hesitation. My earrings had a malfunction, and I was accommodated! Once again THANK YOU, ERLY!!!!

Date of experience: September 12, 2024

When speaking with Marie she made it easy to understand the process of doing an exchange. She was quick to respond and detailed in her responses, I didn't have to ask the same question twice. Thank you Marie for making my exchange simple to understand and easy to complete.

Date of experience: September 12, 2024

Elry was the best at handling my unfortunate circumstance with FedEx. She was able to resolve things quickly and professionally. It’s always so nice when you talk to a real human that can accommodate your situation. One of the best customer support ive ever experience. 5 stars!!!

Date of experience: September 11, 2024

Needed to return an item because it was no longer needed. Customer service responded to me in a timely manner and assisted with my return. Great quality jewelry by the way if I was into gold I would have kept it myself

Date of experience: September 12, 2024

I bought some bracelets and some necklaces and had to change some of them and contacted Miss Erly who attended me very well for my Samsung translator because in fluent English speaking. We are not finished yet, but all this is being done so that the sins are exchanged.

Date of experience: September 11, 2024

My package was stolen off of my front porch while I was at work. I don’t understand why a necklace from a jewelry company would be delivered to someone’s porch and not safely in the mailbox, but Erly understood the situation and was able to send me another necklace. Thank you.

Date of experience: September 09, 2024

My husband loves his chain! Unfortunately it did end up breaking after a couple of months, but their customer support team reached out to me to try and make it right. We are excited for our replacement!

Date of experience: September 08, 2024

Heidi did an excellent job replying to my inquiry about their products and providing me with a quick, customer-friendly solution!

Date of experience: September 12, 2024

Excellent customer service with a quick and timely response, no fuss, no BS, helped me with my problem. I am very satisfied with my experience

Date of experience: September 14, 2024

Lhyza was awesome! Some of the best customer service I've had out of most places. Response time was immediate, profesional, and kind. Lhyza took care of all my issues fast. They actually care about the customer. 5 star experience for sure! I'll be coming back again and again. 👌

Date of experience: September 05, 2024

The customer service is the best I've ever experienced!! Super helpful and they go above and beyond to make sure your experience is nothing but great!

Date of experience: September 12, 2024

The color on my chain has been fading and even though I’m 2 years past warranty they still offered a replacement. I’m really shocked and grateful they did! The whole process was taken care of in less than 5 minutes too!

Date of experience: September 12, 2024

They have been super responsive to any comments and questions. When I had to return an item they provide a free returns, full store credit plus extra towards another purchase. I bought 3 bracelets and love them!

Date of experience: September 07, 2024

Zip code was incorrect on the package and FedEx was having a hard time delivering it. Contacted support to see if they could change the zip code as that is what FedEx told me to do. They said they would try and after not hearing anything I was able to get FedEx to hold it so I could pick it up. But the day I was going to pick it up Jaxxon canceled the pickup and had it return to sender. Needed it by a certain date so they said they’d send a new order out but failed to mention there processing process included receiving the returned to sender package so I ordered from GLD who could over night it and trying to fight for a refund from Jaxxon. Overall a bad experience plus they are overpriced compared to their competitors, must be paying for their ad campaigns.

Following up on this review, they offered me a gift card instead of a return, the gift card was 20$ more than the refund due. I declined. They then tried to flag my review and gave it removed. Beware. They are a legitimate business but other sell the same product and competitive pricing, they do have a good advertising campaign but customer support leave a lot to be desired

Date of experience: September 08, 2024