416 total
We worked with Eden Dean who made the whole process, start to finish, a breeze. We even added another location that was linked to a different energy company. She got all our sites moved over to one electric company - such a relief. The only thing we had to do was give the location. I highly recommend working with this company and Eden is fantastic.
Date of experience: July 11, 2024
Editing to add: Your reply means nothing, you only posted it because you tried to report my review and it didn't work. Another example of how dishonest this company truly is.
I HATE this company. They have been calling my business for YEARS despite the many number of times I have told them we don't already do business with them (yes they love to try that trick) and we will NEVER do business with them. I was assured so many times they will stop calling but they never do. I loathe them with such a passion that any time energy companies come up I trash this company - gotta spread the word!
Date of experience: July 16, 2024
Reply from Integrity Energy
Thank you for sharing your feedback. We are truly sorry to hear about your experience with our company. We understand how frustrating and disruptive unwanted calls can be, and we sincerely apologize for any inconvenience this has caused.
We take your concerns very seriously and are committed to addressing them promptly. Please provide us with your contact information so we can add you to our DNC list ASAP. This will ensure your number is removed from our call list immediately.
We value your feedback and appreciate the opportunity to rectify this situation. Please feel free to contact our customer service team directly at 1-216-502-4417 or email wjaros@integrityenergy.com to expedite this process.
Once again, we apologize for the inconvenience and hope to resolve this matter to your satisfaction.
Our contract was expiring through the company we were at and I spoke to Whitney Morgan about a cheaper rate and maybe finding a different company. It was the easiest transaction I have ever had! She was amazing. She was very professional, courteous and knowledgeable about what we needed. Thank you so much! I will never use anyone else!
Date of experience: June 28, 2024
Horrible company and the most rude people. They make unsolicited calls and lie about how they aren't selling anything and that our utility referred us to them. They claim to need us to renew our contract with them. We have never done business with them. They refuse to put us on their DNC list.
Date of experience: July 01, 2024
Reply from Integrity Energy
Thank you for bringing this to our attention. We sincerely apologize for the negative experience you’ve had with our company. It is certainly not the standard of service we aim to provide.
This is not acceptable, and we are taking your feedback very seriously. We are committed to addressing this issue immediately.
Please contact our customer service team directly at customerservice@integrityenergy.com or
1-216-284-3629, so we can ensure your number is added to our Do Not Call list. Your satisfaction is important to us, and we would like to make things right.
Thank you for your patience and understanding. We hope to resolve this issue swiftly and restore your trust in our company.
Best Regards,
Wiliam Jaros
Retention Director
Eden is always so personable and easy to work with. Great customer service!!
Date of experience: June 27, 2024
Eden is AMAZING!
Eden really sealed the deal for us, the past 6 months we have been working on getting all of our properties switched over. Eden has always been available to answer questions, provide support and she is very knowledgeable. Superb communication skills.
Date of experience: April 10, 2024
A sales person wanted to reach me about a business account (I am not the owner). They apparently tried by phone and then emailed me. To ensure they got me they then googled my name and called my 86 year old mother, not bothering to look at other people with the same last name. This is unacceptable. It left her confused about why she was being called. If this is how you do business you should change your name!
Date of experience: June 20, 2024
Reply from Integrity Energy
Doug,
Thank you for bringing this to our attention. We sincerely apologize for the distress and confusion caused to both you and your mother by our recent outreach efforts. This is not the standard of professionalism we strive to uphold.
We understand that contacting your mother about your upcoming renewal agreement was inappropriate and caused unnecessary worry. We will review our sales practices immediately to ensure such incidents do not happen in the future. Respecting our clients' privacy and maintaining trust is of utmost importance to us.
We appreciate your feedback and will use it to improve our processes. If there is anything more we can do to address this situation or if you would like to discuss this further, please do not hesitate to contact us directly at 1-216-502-4417 or customerservice@integrityenergy.com
Thank you for your understanding and patience.
Sincerely,
William Jaros
Retention Director
1-216-502-4417
We have worked with Integrity Energy and Kartina Carr, our rep, for years and we couldn't be happier. Katrina has saved our company a lot of money over the years we've been with them. Katrina is professional, friendly, efficient, and always answers all questions thoroughly and promptly. We use Integrity for both our gas and energy services. I highly recommend using them, especially Katrina as your rep.
Date of experience: December 12, 2023
Lilah@AECUSA is a phenomenal associate. They walked me through the process at a steady pace, no rushing. Took it one step at a time and explained the process and answered questions as needed.
We appreciate you brokering us a much better rate.
Thank You!
Date of experience: December 16, 2023
Danielle was very knowledgeable and helpful! The help that we received from Integrity Energy made the process of finding a new provider so easy and saved our staff a lot of time. Danielle compared different rates and different providers and gave us the best deal from all the options and of course we were able to choose as well. We are looking forward to working with integrity in the future for all our needs. They offer a peace of mind in knowing that we can call them whenever we have questions or need help.
Date of experience: November 17, 2023
Caressa Devers was on point on every detail from hidden fees to kiliwatt per hour charges.Polite and courteous and professional would be the words to describe her. Thank you Integrity for having a HR team to spot such a talent. Mike Kinman -Senior Manager Energy Transfer Pipeline.
Date of experience: February 23, 2023
I believe the woman who talk to us was Diane. She was very patient very knowledgeable about her job took her time and made sure every question was answered before we hung up and see this a ton of money. We would highly recommend her to many people, as we have so far and it was just yesterday that we spoke to her.
Date of experience: March 01, 2024
The Integrity representative (Ashley O.) was not at all pushy or aggressive and gave me plenty of time to research current electricity pricing, trends and forecasts. Once I confirmed everything she had said and researched Integrity, I was comfortable in switching to them. The process was easy.
Date of experience: January 19, 2024
The key for us to remain with Integrity is reliable and immediate customer service. I can talk to the same people every time and get results. The company gives me good reliable prices and looks out for the best possible price down the road. Many fly by night firms will give you a lower price but it isnt really what you think. Always contact your broker before changing anything.
Date of experience: March 01, 2023
Angela was very patient explaining her suggestions for the best energy plan for us. Although she called a little bit too early, like 6 months ago, when I asked her to wait till it was closer to our renewal date, she was very nice about it and did, indeed, call me at the better time. She made it very easy to understand my choices and didn't badger me to sign up for a longer time than I was comfortable with. I was very happy with our new rates and terms.
Date of experience: March 07, 2023
Russell Romero was key in helping us getting out of a forced contract with a competing supplier and broker.
Thank you Russ!
Date of experience: May 01, 2024
I appreciate Ann and all of her information. She is very information and communicates well. I had a lot of questions and she was patient and responded accordingly. I of course did not like that my upcoming renewal was now void due to a market/vendor going under but that is not Integrity's fault. It does cause financial hiccups as the new price will be higher than originally planned. Would love to see if there is a way to avoid this in the future
Date of experience: March 10, 2023
I switched to Integrity Energy for a single-year contract. At first, they offered a higher rate, but after researching, they matched a better rate I found. Their agents were pushy, but I eventually got a satisfactory deal.
Date of experience: May 10, 2023
Scott Bailey was very enjoyable to work with. He was patient and understanding regarding myself being new into my position at Seaway Pattern. He provided helpful information and walked me through the process of everything. He was generous with his time on the phone while waiting for me to gather utility account statements for our contract. Super impressed with him and pleased that he is our broker at Integrity Energy.
Date of experience: March 10, 2023
I was truly impressed by how simple and quick the whole process took of changing my electricity provider. I can tell that your employees are properly trained to do their job well. You have the right people in place to take care of your customers. The result of retaining customers time and time again comes from #1 how they are properly treated and #2 how efficient a company is run. I’m here to tell you that you have both. Keep up the good work! GOD bless!
Date of experience: January 05, 2024
