INOV8 Reviews

12,102  Excellent
TrustScore 4.5 out of 5

4.6

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Reviews4.6

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Rated 5 out of 5 stars

Incredible company and service

Incredible company and service. I have worn Inov-8s going back to 2011 and F-Lite 195s. Their boots have been amazing hiking 500 miles per year in nothing but the Roclites. I cannot recommend this company, their product or their service. Lifetime customer.

Date of experience: September 13, 2024


Rated 5 out of 5 stars

Great service at Sheffield thanks to…

Great service at Sheffield thanks to Emily and the rest of the team providing expert advice with real enthusiasm and they couldn't have been more helpful. First time out in the new Roclite Mid Pro and very impressed with the fit and grip. And the coffee is good too !

Date of experience: September 14, 2024

Reply from INOV8

Hi Tony
Thank you very much for taking the time to leave a review, I have made our Sheffield store aware of your feedback and it has made their day.
Best wishes,
the INOV8 team.


Rated 5 out of 5 stars

Amazing customer service

Had a nearly instant response to my query over my item, contact was friendly and helpful and I got my issue resolved much faster then I expected. Really lovely company to deal with.

Date of experience: August 25, 2024

Reply from INOV8

Hi Claire
Thank you for taking the time to leave a review, we're delighted to hear you've been satisfied with the service you received on this occasion.
Best wishes,
the INOV8 team.


Rated 5 out of 5 stars

I have been wearing innov8's shoes for…

I have been wearing innov8's shoes for over ten years for cross training. obviously, I have been very satisfied and have recommended our shoes to others. As time has passed and my original model shoe has been replaced, the staff has been great on recommending which shoe to select. thanks, dean

Date of experience: August 31, 2024

Reply from INOV8

Hi Dean
Thank you for your kind review, we're delighted to hear your shoes are working well for you.
Best wishes,
the INOV8 team.


Rated 5 out of 5 stars

Quick response to online enquiry

My inov8 trailfly shoes were way too small despite using the size guide provided. Inov8 quickly agreed to my returning them free of charge.

Date of experience: September 04, 2024

Reply from INOV8

Hi Stella
Thank you for taking the time to leave a review. I'm very sorry for the issues you had with the size guide on this occasion, but I'm glad my colleagues have been able to make things right.
All the best,
the INOV8 team.


Rated 5 out of 5 stars

Not my first order

Not the first time I've ordered from INOV8, and I have no complaints this time. The ordering process is easy and straight forward. Shipping time was acceptable. A fine experience overall.

Date of experience: September 02, 2024

Reply from INOV8

Hi Tom
Thank you for taking the time to leave a review, we really appreciate it.
All the best,
the INOV8 team.


Rated 5 out of 5 stars

Shoes delivered no problems the day…

Shoes delivered no problems the day after I ordered them. Just a pity you are getting rid of roclite 285. I’m just getting back into running and these are my favourite shoes

Date of experience: August 28, 2024

Reply from INOV8

Hi Scott
Thank you for taking the time to leave a review, we really appreciate it. We do have some fantastic shoes in our current range and more on the way, our team is happy to help via the INOV8 website if you'd like us to make some recommendations for you.
Best wishes,
the INOV8 team.


Rated 5 out of 5 stars

Fast delivery

Fast delivery, these shoes fit and grip just right. The price point is perfect and I could not be happier with my purchase. I will definitely be buying another pair.

Date of experience: September 01, 2024

Reply from INOV8

Hi Chris
Thank you for taking the time to leave a review, we're delighted to hear you're satisfied with your purchase from us.
Best wishes,
the INOV8 team.


Rated 4 out of 5 stars

Fast & efficient

Fast & efficient
I received my order really quickly. Ordering online was easy and using the size guide it was easy to find the right shoe size. I would have given this review 5* but I had a bit of hard time getting passed the address validation. It might have been due to auto address completion in google chrome. But really I'm just nitpicking

Date of experience: September 03, 2024

Reply from INOV8

Hi Paul
Thank you for taking the time to leave a review, we really appreciate it.
We will take your feedback regarding the address form on board.
Best wishes,
the INOV8 team.


Rated 5 out of 5 stars

An excellent shoes for the trail runner

Good descriptions of shoe choices, rapid shipping and an excellent product.

Inov-8 shoes are an excellent choice for the true trail runner or hiker of rugged trail s. Wide toe box, excellent toe protection, firm heel support. Most of all excellent lugs and sticky soles work well in dry rocky or loose leafy sections of trail. Just completed a trail run on Sifnos Greece- Rocky dry and I was as sure footed as the goats we saw on the run. In my experience with Inov-8 over the past 20 years the shoes are exceptionally well made and durable.

Date of experience: August 21, 2024

Reply from INOV8

Hi Will,
Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit.
With thanks,
the INOV8 team


Rated 5 out of 5 stars

The best for trail running.

I've tried various other brands of trail running trainers but Inov8 are by far the best in my experience. If you are looking for a new pair definitely give Inov8 a go! Durable, supportive and really comfortable Can't fault them. I've been through 3 other pairs of "high end" brands to this one pair I'm still using.

Date of experience: September 07, 2024

Reply from INOV8

Hi,
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
the INOV8 team


Rated 3 out of 5 stars

Talked with over 3 people each time…

Talked with over 3 people each time starting from begining. Webshop didn’t want to process my credit card three timmes. One of the models I wanted to buy got sold while the website glutch was being resolved. Also, a gift code expired due to malfunction. Overall poor technical user experience.

Date of experience: August 24, 2024

Reply from INOV8

Hi Marko,
Thank you for taking the time to write a review, we do apologise for the issues you experienced placing an order, this is not what we would expect at all.
We do appreciate all customer feedback as it can only help us improve in the future, we will be sure to pass your thoughts onto the correct team.
Once again we do apologise for the inconvenience and disappointment caused.
Best wishes.
The INOV8 team


Rated 5 out of 5 stars

Excellent Value and Smooth Transaction

Excellent Value and Smooth Transaction

Great price, outstanding product quality, and a seamless purchase experience. The entire process was hassle-free, from browsing to checkout. Highly recommend!"

Date of experience: September 04, 2024

Reply from INOV8

Hi Marc
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
the INOV8 team.


Rated 5 out of 5 stars

Excellent!

Last weekend I participated in a 42 kilometer trail running race in Hidalgo, Mexico, where I faced extreme weather and terrain conditions. My chosen shoes were the INOV-8 Parkclaw G 280, and I can say that they were the ideal companion for this adventure. From the first kilometer, the excellent grip of the Parkclaw G 280 was noticeable. Despite heavy rain that turned the terrain into a challenge of mud and slippery rocks, the shoes maintained impeccable traction. There was not a single fall during the entire race, which speaks of the safety they offer in difficult conditions. Reactivity was another point to highlight: I felt a great response in each stride, which allowed me to maintain a good pace even in the most complicated sections of the route. The combination of lightness and stability of these shoes was perfect for facing the challenges of the terrain.

Date of experience: September 07, 2024

Reply from INOV8

Hi Valeria ,
Thank you for taking the time to leave us some feedback. It is great to hear that you are enjoying your Parkclaw G280's .
We hope they will treat you well for a long time, and please don't hesitate to get in touch with our Consumer Care team if you have any questions or need any assistance.
Kind regards,
the INOV8 team


Rated 4 out of 5 stars

Mostly user friendly

Navigating the products online is somewhat user friendly. In trying to find a new versatile shoe for lifting and running, there were several models of shoes that popped up listed under "Outlet" availability. However, for many of those color ways or models there was only one size available (either very small or very large). Some color ways were no longer available at all and still popped up as thumbnails. This made narrowing down the search for a shoe a bit challenging because it was a click and load, sometimes for several color ways, only to find that shoe is no longer available.

Once a shoe was selected, the purchasing process was smooth. Email updates about order confirmation, processing, and delivery were timely, accurate, and professional.

Date of experience: August 30, 2024

Reply from INOV8

Hi Heather,
Thank you for taking your time to leave us some feedback. We are always looking for ways to improve our service, so we will be sure to pass your comments to the relevant team.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all. They are there to help :)
All the best,
the INOV8 team


Rated 5 out of 5 stars

Best service ever...INOV8 rocks!

The extensive support I received from Thomas from INOV8 web shop customer care was 5*. He not only matched the price I found on the internet and created a special discount code but that was even more beneficial for me. I also received some advise on sizing. HUGE thanks for that! INOV8 rocks!

Date of experience: August 18, 2024

Reply from INOV8

Hi Arion,
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
the INOV8 team


Rated 1 out of 5 stars

Holes in new running socks

I bought two pairs of running socks and three wears in and both socks have holes in the toe. Very disappointing. Plan to write to inov8 about the quality.

Date of experience: August 30, 2024

Reply from INOV8

Hi Sarah
Thank you for taking the time to leave a review. We're disappointed to hear about the issues you've had with your socks, we are very sorry that we haven't lived up to our usual standards on this ocassion.
A member of our Customer Care team will be in touch via email shortly to assist with this..
Please accept our sincere apologies for the inconvenience and if we can be of any further assistance please let us know.
Best wishes,
the INOV8 team.


Rated 5 out of 5 stars

Great shoes, exceptional customer service!

I ordered the new Trailfly shoe. Although it's very promising, I needed to exchange for a half size larger shoe. The exchange process was simple and friendly. I'm very confident the new shoes will be even better than the Inov8 trail shoes I already own (which are fantastic).

Date of experience: August 20, 2024

Reply from INOV8

Hi Thomas,
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
the INOV8 team


Rated 3 out of 5 stars

If you buy from Italy, be careful about the Delivery Service Inov-8 trust your purchase.

I have nothing to complain about Inov-8 but the carrier they used to deliver my purchase in Italy.
Inov-8 trusted the parcel to Poste Italiane.
You can see that all reviewers agree on the fact that the delivery service of Poste Italiane (SDA spa) is a fraud.
In my experience, they falsely claimed having come twice by my address and not finding me (actually, my address was not that of my home but one of their point's).
Eventually, I had to go two times to SDA's centre (50km driven with my car) to get the parcel.

Date of experience: August 28, 2024

Reply from INOV8

Hello Donato,
We are sorry to hear that you have experienced issues with the delivery of your order.
We ship our parcels with DHL and once it is with them, it is then up to them to pass onto their chosen courier.
We have refunded your shipping costs for you and also raise an investigation with DHL who will then contact the courier on our behalf.
Again, we sincerely apologise for any inconvenience caused and we hope this helps. Please don't hesitate to get in touch with our Consumer Care Team if you have any questions at all.


Rated 5 out of 5 stars

This is my second pair of inov8s

This is my second pair of inov8s, I loved my first pair and wore them out completely! Perfect for CrossFit workouts, love being able to slip them on and off. True to size.

Date of experience: August 25, 2024

Reply from INOV8

Hi Kate
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
the INOV8 team.