65 total
Thanks for reaching out.
We have checked your order #23530 and we have contacted the manager to explain your case... And because you are a loyal customer, we want to offer to send you a new 20" Tennis Chain (Gold) - 3mm, as a replacement for the one you lost.
Customer note:
Currently awaiting receipt of replacement
Date of experience: September 15, 2024
Ordered a ring, but my fingers must've swelled or something because it was too tight when it arrived. Called about resizing, and they were super understanding.
Date of experience: September 03, 2024
Picked up a set of stud earrings on a whim. Wasn't expecting much, but they've become my everyday favorites.
Date of experience: September 10, 2024
The boxed anchor chain I got is a real conversation starter. It's different from anything else in my collection.
Date of experience: September 12, 2024
My son paid $100 for 2 chains, come to find out very fake and will turn skin green, (that's what fake stuff do), jewler said fake before he took put of package, I'm going to get his $$ back, I hate thiefs.
Date of experience: August 29, 2024
Bit of a nail-biter ordering so close to Christmas, but these folks came through. Package arrived with time to spare.
Date of experience: September 10, 2024
Picked up a pair of earrings for my mom's 60th. She's always been particular about her jewelry, so I was a bit nervous. Turns out I needn't have worried.
Date of experience: August 27, 2024
If I could give them less than 1 star, I would.
I requested a refund on 3 out of the 4 items that I ordered from them.
I've written them 4 times in the last two weeks for them to honor their return policy. They stopped writing me after the first email.
Date of experience: August 27, 2024
Been burned before by places claiming their stuff is "solid gold". Decided to get this Figaro chain tested just to be sure. Gotta eat my words - it's exactly what they said it was.
Date of experience: September 03, 2024
Had a question about one of the pieces late one night. Fired off an email, figuring I'd hear back in a few days. Nope. Got a response first thing next morning.
Date of experience: August 21, 2024
I bought several pieces; however, I sent a chain back for a different size. They acknowledged in writing receiving the chain and gave excuses they were behind on shipments. Bottom line I never received the chain or my money, since late April. Good luck with these guys. If it’s too good to be true, it’s not good at all.
Date of experience: April 30, 2024
Our 5th anniversary was coming up and I wanted to do something special. Ended up getting a matching set - chain for me, bracelet for the missus.
Date of experience: August 21, 2024
Took a chance on a tennis bracelet for my girlfriend's birthday. Let me tell you, I knocked it out of the park with this one.
Date of experience: August 28, 2024
Had a bit of a situation with a bracelet that was too tight. Reached out about an exchange, half expecting it to be a hassle. Was I ever wrong.
Date of experience: August 16, 2024
Not gonna lie, I was skeptical about the free shipping. Usually means it'll take forever, right? Not this time.
Date of experience: September 07, 2024
The tracking on my delivery was spot on. Could follow my package's journey every step of the way.
Date of experience: September 01, 2024
Not gonna lie, I messed up my order pretty bad. Clicked the wrong thing, ended up with stuff I didn't want. One quick chat with customer service and they sorted it all out.
Date of experience: September 08, 2024
Decided to try out one of those micro Cuban chains. It's dainty but don't let that fool you - this thing is tough.
Date of experience: August 14, 2024
This Franco chain is the real deal. The links are so smooth, it feels almost liquid when you handle it.
Date of experience: August 26, 2024
I ordered a chain and 3 bracelets from Imperium and had to return the chain and two of the bracelets in June because their silver pieces look cheap. The third bracelet was supposed to be exchanged for a smaller size. I have confirmation that they received the items but still have not received the refund for the silver chain and two bracelets. The exchange for the 3rd bracelet wasn’t even the same bracelet. They sent me another silver bracelet! The only way to contact them is through email. I’ve sent Several emails with NO response! Their return/exchange policy is fraudulent. Better Business Bureau is my next recourse. I need my money back!
Date of experience: June 20, 2024
