IGS Energy Reviews

Good customer service representative, don't pressure you and explain their product in detail so you understand. They give you a heads up when renewal time comes around and what options you have. Been with rhis company for a while now and have no complaints. Completely satisfied this far.

Date of experience: September 07, 2024

Agent was extremely courteous and professional. She very carefully made sure that I understood every aspect of the transaction. I thought it a bit excessive - but I did appreciate that, since she didn't know me, she made no assumptions.

Date of experience: September 12, 2024

I was calling to cancel my service but the account representitive explained my contract had expired and my monthly rate was elevated from the conteact. She signed me up for a new one year contract for my gas and electric. The representetive was very pleasant and calmly walked through the process and the cost savings.

Date of experience: September 10, 2024

I tried to tell the man I did not have time for his visit I felt like he disregarded the fact that I said he'd have to come back another day. My family had just arrived from our of town and I barely got to visit them before they left because they could only stay 30 minutes he then wanted to give me a full out explanation of what he was doing and I didn't even want to sing up for anything but he told me I had to. I feel like he should have came back at another time so I had time for him to explain himself and what he was doing. Although I liked his personality he needs to know that when someone says not today that means not today

Date of experience: September 14, 2024

I just feel good about them; and the account manager Abbey Pond is extremely friendly, well thought out and was very professional to speak with.

Date of experience: September 12, 2024

A nice young man came to our door and said he was there to be of help to us with our gas bill. I usually just say no and shut the door. Very glad I didn’t. He checked our gas and electric statements and is saving us at least $30 a month. Sometimes, it pays to listen. You can always say no, if it isn’t a good offer.

Date of experience: September 12, 2024

The sales man at my door quoted me a 2 yr plan at a much lower price. When I called the main number and spoke with a representative, I was told those are not the prices or the plan. They would not honor the prices that were written down by the salesman. Bad business to not be honest.

Date of experience: September 11, 2024

We liked that we had a rep, Lester, come by and took the time to explain all this to us. He reviewed our utility bills and present coverage. Plus, he will follow-up with us yearly.

Date of experience: August 27, 2024

Since I don’t have very much ch direct contact with IGS, it probably means that they’re doing a pretty good service for me. The few times I have had to communicate with them, they have been very helpful and courteous.

Date of experience: September 04, 2024

Ryan did very well explaining how much we could save and I appreciate him saving us the money

Date of experience: September 12, 2024

It was quick and easy to resign my current utilities. Details were given and explained thoroughly by the person.

Date of experience: September 10, 2024

The lady I spoke with advised me that I could save money on my gas and electric. She was very. Knowledgeable about the rates. She was also very pleasant to speak with.

Date of experience: September 09, 2024

I have been with IGS Energy for slightly over 10 years. I have been amazed at the care of employees for as long as I have been with the company. I have been helped greatly by one of your Employees Mike for over 7 years. Mike goes above and beyond for his clients.

Date of experience: September 10, 2024

I alway have good services, they did their job alway ahead of time, thumbs up

Date of experience: September 10, 2024

Your representative that came out yesterday was fantastic really him teaching me a few things about my electric and gas bills and informing me what he does great guy to have on your team thanks again.

Date of experience: September 10, 2024

Representative Erica is always there to save me money and explain your services.

Date of experience: September 10, 2024

Renewed contract as previous expiring soon.
Instructions were easy to follow
Received confirmation immediately
Looks Ike were all set for new contract starting in a month
Thank You

Date of experience: September 07, 2024

I have been an IGS customer for many years. Their rates are very reasonable. The employees are courteous and friendly.

Date of experience: September 09, 2024

Your rep Bryan Gordon helped us get out of our crooked deal w/STF energy & made numerous trips to our house.

Date of experience: September 05, 2024

The young man was very polite, I. asked. him to come. back because I was super busy. and he did without any problems...was super with explaining and showing me. on my bill. You need to give him a raise.

Date of experience: September 10, 2024