8,837 total
Sharan was great in explaining everything and taking care of the issue. He was a bit slow to respond because he said he was handling multiple chats. Overall, it seemed like he did a good job, I'll find out once my tech guys go to upload and maintain the site.
Date of experience: September 15, 2024
I had a small problem but Sathwik Krishnamurthy! helped me with all his professionalism and kindness, I can say that it is one of my best experiences with a customer service agent. I want to congratulate you Sathwik and wish you good luck in your career
Date of experience: September 14, 2024
Been with HostGator for over 10 years, Started off great, fairly* user friendly, but very complicated to make some changes, regarding my security.
Got MORE SPAM emails using my contact form than actual customers!
Many* SPAM Contacts came from Russia, China, some languages in Farsi, none of which I can read, much less want to do business with! We cannot send any work in any other country.
Greed / Overpricing from Hostgator prevented me to want to continue after over 10years as a loyal customer! A Royal Pain in the Ass , and quite expen$$$ive to move my Website and Domain Elsewhere after 25 years in business! Customer Service became increasingly horrible and inefficient.
See ya Later, Alligator!
There will be NO* after while, Crocodile!
Date of experience: August 25, 2024
I have to admit I was coming back to customer support for the third time for the same issue. However, this time, Mohammad Zaahid was helping me and he took the time to really get to the root of the problem, check it all out and the fix seems to be lasting. I very much appreciate the assistance. I am a long time Hostgator customer and find that assistance is generally available to me the a live person rapidly and I appreciate that.
Date of experience: September 14, 2024
For those of your that are struggling to get through the maze of issues with editing your own website, HostGator is a great company to host your site. They have helped me with a variety of technical issues. They always answer the phone and explain difficult issues. Jeff was especially helpful on a very difficult issue. Thanks to HostGator for the quality work they provide.
Date of experience: September 13, 2024
Great Service from Rakesh and Anusha. I contacted both on separate occasions and they were both very helpful, polite and very knowledgeable. These 2 employees are a credit to Hostgator. Well Done and Thank You
Date of experience: September 15, 2024
I am not an IT or networking expert and Ashley was able to explain to me the nature of my issue, what I need to do to resolve it and refer tools to me to enable that.
Its not always about fixing a problem, but giving someone the resources to solve future issues on their own.
Date of experience: September 14, 2024
Dhanraj was absolutely amazing. I appreciated them going above and beyond my initial concern and resolving the overall problem I was having. I cannot express how grateful I am to have my hours of work not wasted!
Every time I work with the support team, they are on top of getting me the assistance I need and resolving my problems, not just the symptoms.
Date of experience: September 12, 2024
My phone call was answered promptly and the agent understand right away what I was asking. She reassured me that my account is in good shape, following a fake email I received this morning. Thank you.
Date of experience: September 15, 2024
The customer service can't be beat! I have recently switched to a new dedicated server and have had quite a few reasons to contact them for help. Every single representative I've chatted with has been knowledgeable, extremely helpful and very courteous.
Date of experience: September 13, 2024
I reached out via chat because I had some questions regarding my website. Vivek, went above and beyond trying to assist me. I hope the management leaders will recognize Vivek's professionalism and tenacity in trying to help me. Customer service is not for the faint of heart and for those that are really good at their job should be acknowledged. Great job! :-)
Date of experience: September 10, 2024
Do not use this hosting service.
I paid for the service and then got a response from the company saying that they would not guarantee mitigation of my website. Reading this we decided not to engage the service and asked for a refund. They refused saying I paid for the service and it’s in their policy not to offer refunds just because we didn’t want to use them.
Date of experience: September 10, 2024
It's far too expensive for hatchling after the intro price and they overcharged on the already too high priced invoice, so I had to waste time talking with customer service who couldn't change the incorrect invoice I had to pay to keep everything up. They had to give me a refund instead
Date of experience: September 15, 2024
I just transferred all my sites and email out of Hostgator after receiving the annual 30% increase in charges Bill.
GREEDY HostGator. Shame on you.
I've been with them for over 10 years , I get all I need from the add ons , so no more needed , BUT HostGator just keeps Upping the Bill.
I moved and got the same service for 20% the cost,.
NOTE. Within 4 hours of posting this I received a not so kind note from guess who..
Date of experience: September 12, 2024
I am new in Hostgator. And I found the support system is best. And Mr Sharan assist me perfectly within a short time. I am really very satisfied with him and HostGator.
Date of experience: September 15, 2024
It use to be a Big Brand but now Hostgator Sucks, as soon as your Plan Expires they don't provide any access for you to download your data... They ask for more money just the next hour.
I am using other Hosting Platforms everyone Keeps and Provide your website backups for at least 15 days.. but for Hostgator its Paid just the next hour your plan Expires
Date of experience: September 14, 2024
Tasmiya Banu was so kind and helped me solve my internet problem and renew my server for the next 6 months.
I'm so happy that you have employees like her.
She should get a big raise for her kind attitude.
Date of experience: September 14, 2024
The agent Prasidh J, who assisted me, was very helpful. My urgent request for renewing my website was addressed calmly and professionally. I appreciate the simple, quick responses. Thank you very much. My blog is important to me. My mission is to encourage others, no sales, no gimmicks.
Date of experience: September 11, 2024
professional and fast help!
Samanvitha helped me transfear my domain and she helped me with everything and explained everything so I could understand.
Thank you!
Date of experience: September 15, 2024
Seems to me, with numerous "chat support" sessions since beginning with Hostgator, that Hostgator has noticeably "stepped up to the plate" and boosted this support team(s). Somewhat poor just a few months ago, my interactions during the past 6-8 weeks has been nothing more that "exemplary"! Keep up the great support Hostgator (and Newfold Digital)
Date of experience: September 15, 2024
