Home Outlet Direct Reviews

Our son built a new house and ordered $10,000.00 worth of appliances and after almost Four months after the order, he is still Missing Half of his two part refrigerator. Two were shipped to him badly damaged and now they refuse to send him another one as though this was his fault?? Their customer service is Horrible!! You cannot speak with Anyone directly with Forno and these guys that sell their products in the US are Pathetic!! If this gets resolved I will do a follow-up review because we do not like leaving negative reviews but they truly deserve this one!! I would not recommend anyone buying an appliance from these guys because they don't care whether you ever get what you ordered or not!! They got their money and screw the customer!! Unbelievable!!

Date of experience: May 28, 2024

This oven looks more like a piece of furniture than an appliance, we had to remodel our kitchen around this stove and love cooking on it! We are very satisfied with customer support they have answered all our questions quickly! Such a beautiful oven!

Date of experience: June 11, 2024

Just finished installing my appliance suite. Excellent construction. Hood operation is quiet. Adjustable lights allow easy focusing on different ares of grill. 4 speed fans pull smoke quickly out from grill. Range is beuatiful. Very pleased with this purchase!

Date of experience: May 27, 2024

I wanted you to know how totally impressed we were with your delivery company. They did a phenomenal job and were just the nicest people we have ever worked with. I was really nervous about having something that large and heavy delivered without my husband home to help. The driver went out of his way to accommodate our needs. Would definitely order from you again as you made sure the delivery company was of equal quality to the purchase made.

Date of experience: March 03, 2024

This oven works entirely better than my last oven. The dual function satisfies my desire to have gas. And the electric oven cooks great! I'm in heaven having a tool that makes cooking fun again!

Home outlet direct has been great to work with as well, answering questions and solving problems.

Thanks

Date of experience: July 24, 2024

First of all I was very impressed on how the oven was packaged for shipping. Not only boxed but had a large cover to protect the oven from scratches. The shipment arrived on time and was easy to install.
Working our way to get use to a new way of cooking but have enjoyed using the oven so far. Definitely will shop Home Outlet Direct again.....

Date of experience: May 26, 2024

This is a very nice refrigerator for the price. Definitely better quality than other brands at this price point. I would certainly buy the Thor refrigerator again. I would also like to mention that I would give Home Outlet Direct 5 stars! Very easy ordering and excellent customer service. As a home renovator, I will be purchasing from them for future projects.

Date of experience: May 02, 2024

This is my first time purchasing a FORNO gas range and it won't be my last. I really love this stove. Not only does it look great but it is a simple cooking machine! I was looking for a range that did not have anything digital. This FORNO is a fabulous cost effective choice if you are wanting a professional looking range and works well.

Date of experience: June 19, 2024

We received our black stainless 48 inch zline stove and love it! It is definitely a head turner and it so beautiful! My husband who is an executive chef approves of the quality. Would recommend for anyone looking to step up their cooking game.

Date of experience: July 23, 2024

Awesome deliverer and getting used to this sturdy Forno range. Overall very satisfied with its overall look, ease of installation, price, and performance so far. Home Outlet Direct has the best service when I called so purchased from them. Happy i did

Date of experience: July 20, 2024

The Home outlet experience was very good!! As to the stove we are pleased with only one suggestion. In that the stove can be used with two different fuel types I think for a very minor cost ZLine should include the two small tools needed to switch the jets. It took me going to several stores to find the small wrench and socket needed. Other than that we were very pleased

Date of experience: April 13, 2024

We purchased this sink when we replaced our countertops. The depth is great and the the drying rack and other accessories add utility. Arrived faster than expected, I've recommened home outlet driect to all my friends

Date of experience: July 19, 2024

Microwave drawer and Hood were received very quickly. Range was backordered for a month but now arrived and installed. HOD made sure to notify us of the delivery and backorder status. Would recommend them over the big box stores

Date of experience: July 24, 2024

We have been looking for a restaurant/industrial style faucet for quite some time. The ones in the big box stores seemed flimsy and cheap looking for the price. The ZLine faucet may have cost a bit more (not much though), but it was precisely what we were looking for. Well engineered, sturdy, easy to install, excellent water flow, and it looks great. I would highly recommend this faucet and manufacturer to anyone searching for this type of faucet. Would recommend Home Outlet Direct as well, they were great to work with.

Date of experience: July 17, 2024

We couldn't be happier. The hood is beautiful. No surprises along the way. Customer service sent me the owners manual when I asked about the electrical and told me where to find the information. Love the hood and had only good experiences. Even saved 10% right off the bat. Would definitely use again.

Date of experience: April 27, 2024

I am really happy with my purchase. My new range hood was installed last week and it looks great in my kitchen. It arrived very quickly without issue, packaged wonderfully, no dents or scratches. The customer service provided by Home Outlet Direct was fantastic. I look forward to doing more business with them in the future!

Date of experience: July 09, 2024

Bought the zline stove and microwave for a flip I'm doing. The perfect touch for the kitchen. No doubt they'll be show stoppers. SUPER fast shipping and GREAT prices. I'll definitely be ordering again and again

Date of experience: May 01, 2024

Very impressed by the quality and craftsmanship of the wood hood I purchase. I researched lots of different hoods and this was the best price with the best equipment that I found online! Shipping was very fast and I was impressed by the responsiveness of HOD's customer service, would definitely buy from this company again!

Date of experience: July 15, 2024

I replaced an American Range that burned everything when on simmer AND the igniter broke every year. My new Thor range is awesome. Home Outlet Direct gave me a great service and it arrived fast

Date of experience: April 20, 2024

I've been waiting for any ZLine Under Cabinet Hood Range to go on sale. I found Home Outlet Direct through google. They had a promotion with free shipping, no sales tax, and an extra 10% off. I'm glad I got a good deal on this Range Hood. Looks better in person and customer service was excellent. They shipped fast and Fedex called to schedule delivery since it came on a wooden crate. Very easy to install, but you need more than one person to help you do the install. ZLine provides videos on youtube on how to install this Range Hood.

Date of experience: May 21, 2024