Hilo Grow Shop Reviews

135  Excellent
TrustScore 5 out of 5

4.9

In the Garden Center category

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Reviews4.9

135 total


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Rated 5 out of 5 stars

#1 since day 1

Hilo Grow Shop had been our go to for about 13 months now. Prices and availability of items are awesome. Shipping is always quick. We are always proud to mention Hilo Grow Shop when people ask where we get our Oasis cubes from.

Date of experience: August 12, 2024

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Rated 5 out of 5 stars

I came here to get supplies that Home…

I came here to get supplies that Home Depot didn’t have for starting a number of seedlings. Papaya, guava, annona, garcinia, Eugenia, yum berry, lime, & carob to name a few. I’ll likely come back for supplies as long as the prices stay competitive and the selection is good. Ordering online was pretty easy too. Good website. Staff called when my order was ready for pickup.

Date of experience: May 07, 2024

Reply from Hilo Grow Shop

Aloha Jacob! Wow! Mahalo nui for the amazing review! We appreciate you shopping with us and for taking time to leave feedback. Hope to see you again soon.

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Rated 5 out of 5 stars

Been a repeated loyalty customer for a…

Been a repeated loyalty customer for a few years now & have nothing bad to say, Never! Package always arrives on time, always able to answer my questions, they carry top notch supplies & most staff is more like a family vibe! Always warming & welcoming! Always a pleasure doing business with Hilo grow shop!
Thanks team, you guys is the best & look forward to meeting you one day,

Mykel

Date of experience: December 16, 2021

Reply from Hilo Grow Shop

Aloha Mykel!! Mahalo nui for all the support and kind words over the years.. We truly appreciate you and will cherish the friendship we have cultivated! You are family! Big love from the HGS Crew.


Rated 5 out of 5 stars

I've owned and operated grow shops for…

I've owned and operated grow shops for close to 10 years in the past but currently I'm a customer. This place does it right!!! Well stocked, clean, welcoming atmosphere and excellent customer service! It's not easy checking all those boxes as I'm a pretty big critic in most shops. Tyler and Chrissie are great business owners and they give back to the local community big time. Stop by and see for yourself if ya dont believe me!

Date of experience: December 05, 2020

Reply from Hilo Grow Shop

Aloha Drew!! We appreciate you deeply my friend. Thank you for everything you do for our shop and family. This Review means a lot.


Rated 5 out of 5 stars

Great ordering and shipping experience.

Ordered Tango via their website. Their price was very competitive. Plus, they offered free mail delivery to our local address -- saving me a trip to town and the time involved with that. Their website worked well and they accept all sorts of credit cards. Overall, a great experience.

Date of experience: September 11, 2023

Reply from Hilo Grow Shop

Aloha David!! Mahalo nui for the amazing review and feedback. We appreciate your support so much!!


Rated 5 out of 5 stars

Excellent shopping experience!

I had no problems ordering . My order was shipped out very quickly, and was shipped to my PO Box, something Amazon sellers would not do with this product. It was packaged thoughtfully to avoid leaking, and had a sweet handwritten and illustrated thank you note inside too, which made me happy to receive:)
It was a great experience buying online from them, and nice to be able to get what I need from a local seller.

Date of experience: October 22, 2022

Reply from Hilo Grow Shop

Aloha Tamra! Thank you for the detailed feedback. We truly appreciate your support from the bottom of our hearts! We hope you enjoy your order and please let us know if we can assist further! Mahalo!

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Rated 5 out of 5 stars

Great Customer Service!

I love Hilo Grow shop! They have great customer service and I appreciate that they sell Down to Earth fertilizers and can ship it to other islands!

Date of experience: April 16, 2024

Reply from Hilo Grow Shop

Aloha Rebecca! Mahalo nui for the wonderful feedback! We are stoked you are happy with our services. Down to Earth Fertilizers are awesome!!


Rated 5 out of 5 stars

Aloooooha and Mahaaaalo to Hilo Grow…

Aloooooha and Mahaaaalo to Hilo Grow Shop!! Thank you for always being stocked, having the best prices and the greatest customer service! Love Sarah, she is always there, so helpful and very knowledgeable about the products! Mahalo to you all for bringing your aloha to Hilo!!

Date of experience: July 09, 2022

Reply from Hilo Grow Shop

Aloha Kalehua!! Thanks so much for your feedback. This Review is wonderful.. Sarah was given a bonus based on this feedback. We appreciate you and our team so much!! Thanks again and hope to see you soon!


Rated 5 out of 5 stars

The nutrient I bought is hard to find…

The nutrient I bought is hard to find local, I always have to pay big charges for shipping from Mainland you guys are good price and local shipping charges, You made a new customer. I will stop by next time in Hilo check you out…

Date of experience: August 08, 2023

Reply from Hilo Grow Shop

Aloha Richie! Mahalo nui for supporting our small business! Pleasure is all ours! We hope to see you soon next time you're in Hilo! Thanks again


Rated 5 out of 5 stars

Awesome service

My grandmother recently asked me to take care of her garden and she told me that I required to buy some stuff for it. I applied to several companies which are specialized in plants/gardens but there was no result at all. Finally, I faced this one and I asked customer support whetehr they had in stock some plants which I needed or not. Fortunately, they had them in stock and I asked them tp describe all the details of delivering of these plants. I go my plants just within a week and already made everything I had to do in order to help my grandma. Awesome service.

Date of experience: January 11, 2022

Reply from Hilo Grow Shop

Aloha Daniel! Mahalo nui for your wonderful review! We appreciate your feedback!

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Rated 5 out of 5 stars

Tyler and the Hilo Grow Shop Team were exceptional

Tyler and the Hilo Grow Shop Team were very responsive and figured out a way to ship my order to Palau. My husband found decals sent together with my order (awesome) and a kind personalized letter enclosed, which is such a thoughtful gesture. I love supporting local businesses and especially family operations and will order from these guys again and again.

Date of experience: November 10, 2021

Reply from Hilo Grow Shop

Aloha Lindsay! So stoked to hear everything made it ok! We appreciate your support so much and are proud to be a small part of your families farm in Palau! We look forward to hearing from you again! Aloha nui!


Rated 5 out of 5 stars

Hana Hou!

Hilo Grow Shop delivered my product within 24 hours of placing my order. Package was securely wrapped. Product was priced right, which means I’ll def buy here again. Manuahi shipping was a welcomed bonus!

Date of experience: November 01, 2022

Reply from Hilo Grow Shop

Aloha Deenie!! We appreciate you so much! Your support means the world.. Thrilled to hear everything arrived quickly! We look forward to serving you again! Aloha!


Rated 5 out of 5 stars

Top notch service 🤙🏿

Hilo Grow shop is my main go to for anything plant wise. Even though they are several thousand miles away from Guam my orders come in on time, their service is top notch Mahalo to the folks at Hilo Grow Shop 🔥🔥🔥🤙🏿.

Date of experience: December 21, 2021

Reply from Hilo Grow Shop

Aloha!! Mahalo for your long time support! We appreciate you so much - we always get stoked when we see your orders come through! Grateful to be able to help out there in Guam! Aloha!!


Rated 5 out of 5 stars

Very reasonable prices and Super fast…

Very reasonable prices and Super fast shipping 100% Awesome seller..would have been nice to have a promo discount code for 1st time buyers but its OK 👍🏼 Mahalo Nui Loa from Maui..😎🤙🏽🤙🏽

Date of experience: April 04, 2022

Reply from Hilo Grow Shop

Aloha!! Mahalo nui for your order and amazing feedback! We will definitely consider doing a 1st time buyers code! We appreciate the suggestion! Thanks again for everything!!

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Rated 5 out of 5 stars

great ordered online delivered right…

great ordered online delivered right away,,, not sure I received a veterans discount or the promoted discount. have to get this straight and then I will be shopping again,,, Mahalo

Date of experience: January 14, 2023

Reply from Hilo Grow Shop

Aloha David! Mahalo so much for your order and Review! Your feedback i s appreciated and important to us! Please give us a call at 808-339-3232 if you have any questions regarding your order. Thanks again!


Rated 5 out of 5 stars

We made our order online at night and…

We made our order online at night and were notified it shipped the next day. When we've gone to the shop in person, the guys were really helpful and we were impressed with the range and quality of their products.

Date of experience: August 14, 2021

Reply from Hilo Grow Shop

Aloha Janet! Mahalo so much for utilizing our online services AND visiting our store front! We appreciate you so much!


Rated 5 out of 5 stars

Never disappointed

Never disappointed! Fast shipping, great products, super friendly staff. Won’t shop any where else garden supplies

Date of experience: April 29, 2022

Reply from Hilo Grow Shop

Aloha!! We appreciate your support so much! We are thrilled to hear you are satisfied with our products and services! Thank you!!