126 total
I love the product, E+E Eric the Hare Wall Mount. It’s beautiful and well made. Gave it only 4 Stars because it had a little damage where the chain is attached the metal ring was really bent but Instead of sending back I’m sure we can just bend back in shape. It was well packaged so not sure why this happened. It also had a small spot that the brass was rubbed off. Just didn’t want to go to the trouble of sending it back.
Date of experience: August 20, 2024
Great customer service-refreshing to have a 'live body' answer the phone! I called to ask questions before placing my order & ended up having to return part of my order. From start to finish, the HedgeApple team was prompt and professional. Will definitely use them again and refer to my real estate clients!
Date of experience: August 07, 2024
My coffee table is just perfect. It is as handsome as I thought it would be. I worried about the shipping of the glass top and possible damage to the metal base but they were packaged unbelievably well. I was informed early and often about when I could expect the shipment, and the shipper stayed in contact during the delivery process. I really couldn’t be happier.
Date of experience: June 12, 2024
I had previously ordered 2 of these from another company. One of them came all banged up and broken, so I sent it back. Turns out it was their last one so I couldn’t order a replacement. I was skeptical ordering from here as I have never ordered from them before and was concerned that the box would get all beat up by fedex again. I was proven wrong. The box came in perfect condition via a local delivery company and the piece is pristine. I am thrilled with the care taken to get this delivered all the way to Alabama in one piece. I highly recommend this company.
Date of experience: June 26, 2024
Reply from Hedgeapple
Thank you for your review! I'm so glad we were able to get you the item you needed and in perfect condition : )
- The HedgeApple Team
I received my order and the table was damaged. I emailed pictures and called. They will be delivering another table and taking the damaged one. Customer service was very helpful. Only downside is having to wait again.
Date of experience: July 19, 2024
Reply from Hedgeapple
Hey Sue,
Thanks for taking the time to leave us a review. While it's not a common occurrence, we understand how frustrating receiving a damaged item can be and do our best to ensure the process to resolve is as easy as possible.
Let us know if you ever need anything else!
- The HedgeApple Team
Very happy with my purchase! The product was delivered timely and as advertised. I was not familiar with Hedgeapple prior to this experience and I am now able to say firsthand that this provider is very transparent about the products they sell. Well done.
Date of experience: May 25, 2024
Your staff is amazing! I ordered pillows that arrived on time, they were packaged nicely and every time I called a real person anwered all my questions. Another company had my money for six months and I never received the pillows. Definitely buying more from Hedgeapple!
Date of experience: April 23, 2024
I finally received my bed, and what a disappointment. The boxes were all destroyed and re- taped, not a great start. Upon opening them, pieces start to fall out, that had been damaged, and were clearly destroyed. The bed is certainly pretty, but the quality is so poor. All the fabric is stapled together, and visible, because the under fabric was all torn. I will be asking for compensation, terrible service as well.
Date of experience: May 15, 2024
Reply from Hedgeapple
Good Morning Kimberly,
I'm so sorry to hear about the issues with your bed. One of my team has reached out to assist with getting this resolved.
- The HedgeApple Team
I provided a PO Box delivery address, and I was contacted within 24 hours and asked for a street address so UPS delivery could be completed. I am involved with 2 other companies right now who tried to ship to my PO Box via UPS. Of course, the packages were returned and now I am struggling to get refunds. Bravo to Hedgeapple for being able to catch address issues before they become stubborn problems for shipper and customer alike!! Also, the item I ordered is lovely and I am completely satisfied.
Date of experience: January 14, 2024
Couldn’t believe the great price we got on two accent chairs! They were hundreds below other websites and $1200 less than our local furniture store. Arrived quickly, the freight company called us and set up an appointment for delivery, it all went very smoothly. Thanks Hedgeapple!
Date of experience: August 24, 2023
Reply from Hedgeapple
Thank you for your kind words! We're delighted to hear you're loving your new chairs and that you found them at a great price. Enjoy your comfortable seating, and if you ever need anything else, feel free to reach out. Happy sitting!
- The HedgeApple Team
Fast shipping and very happy with purchase!
Date of experience: August 12, 2024
Our item arrived on time and it looks as expected. The item was a little slower than expected in shipping from the store but the overall time from Oder to deliver was fine. The delivery guys offered to unpack the item for a tip which was a bit off putting. Overall, we’d consider purchasing other items from the seller.
After nearly a month I am starting to notice that the veneer is starting to chip in random areas around the table.
Date of experience: March 17, 2024
I initially left a low rating because the bowl that I received had flaws. Hedgeapple proactively reached out to me and made it right by sending me a new bowl in perfect condition. This is a company who takes customer service seriously. I will buy from them again.
Date of experience: January 06, 2024
This Kalco fixture appears to have silver/nickel colored metal in the photo, but in reality, it is bronze. Beautiful bronze. I hesitated for a long time to purchase this because I wanted bronze to match my Kalco lamp. The absolute absence of the matching lamp/pendant in the same set eventually convinced me that the problem was the photo not the fixture. The opportunity to return the lamp if it was an error eventually sold me. I would strongly recommend a more representative picture be placed on the website. It would probably improve sales.
The delivery was prompt, and the fixture was packaged well. Although it was fragile, no damage was noted.
Date of experience: January 06, 2024
Reply from Hedgeapple
Hey Laura,
Thanks for taking the time to leave us such an honest and helpful review. I'm so glad to hear you love your new light fixture! We will absolutely look into the product listing photos and make improvements where possible.
The HedgeApple Team
One item was unavailable after ordering. i got an email with instructions to call them. The customer service agent was very pleasant, very helpful and after offering a similar item that would not work for me, got a refund underway which promptly appeared on my credit card. Will definetly use this company again.
Date of experience: December 07, 2023
Angie was wonderful to work with. She listened to what I was needing and helped me find the perfect piece for my home. I’m looking forward to having her help me choose accent and wall decor. She will definitely help me step up my style.
Date of experience: April 20, 2024
Reply from Hedgeapple
Thank you so much for leaving us a review, we are thrilled to hear how great of an experience you had working with Angie. She truly is such a amazing part of our team, we couldn't imagine our showroom without her there.
- The HedgeApple Team
I enjoy shopping on Hedgeapple. They have a large selection of items. I have only made 2 purchases so far but they will be my “go to” online store. Prices are extremely competitive and communication is quick and they will follow up with you all the way through to delivery. I have shared this store with people and they will also shop here.
Date of experience: February 01, 2024
Reply from Hedgeapple
Sue,
Thank you so much for your kind words, we are thrilled that you keep coming back to shop with us. We are always here to help!
Have a wonderful weekend!
- The HedgeApple Team
Had a small issue with the lamp and the customer service was awesome and timely!
Date of experience: July 24, 2024
Reply from Hedgeapple
Hey Lauren,
I'm sorry your order hasn't arrived to you just yet. I see that your order was estimated to ship by Sept. 5th and we indicated shipping takes about 7-10 business days in transit. Looking at the tracking information your order is still in transit and expected to be at your local delivery terminal within the next couple of business days.
I will have one of our customer service reps reach out to you with further details and to help be a point of contact moving forward!
- The HedgeApple Team
Beautiful Lamp goes perfectly well with the rest of the rooms decor and my husband loves it. Shipping was swift and packaging was in good order - the lamp itself was very easy to put together. very happy with the whole experience.
Date of experience: January 06, 2024
