722 total
It was a very helpful and unique shopping experience. The prices are amazing and they had exactly what I was looking for.
Date of experience: September 06, 2024
Reply from Grayson Living
I’m really glad that you’re happy with our product. We try to personalize the online shopping experience as much as possible, and happy to provide you with great prices.
The company goes above and beyond for their customers. I can be confident that the business I do with them will be handled with care and consideration.
Date of experience: September 03, 2024
Reply from Grayson Living
We truly appreciate your patience while we wait for your item to come back into stock. We are excited for you to receive it—it’s definitely worth the wait!
Competitive pricing and helpful customer service representatives made my experiences excellent. Your company has excellent communication through text, email, and phone.
Date of experience: September 12, 2024
Excellent experience. Chris at customer support was very helpful. He promptly price matched an office chair and helped me with an issue on the website. We've bought a number of items from Grayson over the years and have always been very pleased. Great to do business with them.
Date of experience: August 19, 2024
Reply from Grayson Living
Thank you so much for your fantastic review! We're pleased to hear that Chris provided excellent support and promptly resolved your issues. Thankyou so much for your kind words. We truly appreciate your continued trust in Grayson and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out!
I ordered my product from my cell phone…
Chris, who took my order was extremely helpful and very patient..
I always worry about having done my
due diligence, that the persons or company I am dealing with is trustworthy…
Date of experience: August 19, 2024
Reply from Grayson Living
Thankyou so much for your kind words! We’re glad to hear that Chris provided a smooth and reassuring experience. We understand the importance of feeling confident about your purchase, and it’s great to know we could offer that peace of mind. If you have any more questions or need further assistance, please feel free to contact us anytime!
Stay away. Shipping has taken so long I’m not sure I’ll ever receive the item I ordered. They do not allow returns or cancellations. And if, somehow, you can convince them to cancel the non-existing order - they try to keep 50% of the total price. Not good, do better for customers.
Date of experience: July 31, 2024
Reply from Grayson Living
We’re truly sorry for any inconvenience you’ve encountered with the shipping of your order.
At Grayson Living, we are dedicated to keeping communication clear and effective. We confirm all details multiple times before shipping and provide updates throughout the transit process. If any delays occur, we make sure to inform customer promptly. Our return policy is designed to handle these situations fairly and efficiently.
Please refer to our return policy for details on returning the item once it arrives. Our customer service team is ready to assist you with any questions or concerns you may have. We are continuously working to improve our processes to enhance your experience with us.
The website was super easy to navigate and I’m so glad we looked around before buying this exact same bed from another company for $815 more.
Date of experience: August 26, 2024
Reply from Grayson Living
Thank you for the fantastic 5-star review! It’s great to know that we could provide you with the exact bed you wanted at a better price. If you need any further assistance or have any questions in the future, don’t hesitate to reach out.
Darren was great! I ordered our item over the phone from North Carolina. Darren emailed a quote with a secure link to pay for the item. He was able to check stock and tell me when the item is expected to ship out. Ordering was smooth and easy. Just need to receive our piece in about 2-3 weeks.
Date of experience: August 24, 2024
Reply from Grayson Living
Thank you so much for your excellent 5-star review. We're glad to hear that our team was able to provide you with all the information you needed. We'll keep a close eye on your order and work to make sure it arrives as expected. If you have any additional questions or need further assistance, please feel free to reach out. We appreciate you taking the time to share your experience!
Quick and easy ordering and delivery process. Customer service is knowledge in luxury home decor and am happy to find a new place to buy my Rosenthal from.
Date of experience: August 16, 2024
Reply from Grayson Living
Thank you for your feedback! We’re delighted you had a great experience and found what you needed. Looking forward to serving you again!
Best prices on the internet for high quality, name brand furniture. Shipping is not the fastest or overnight because items must be secured by the manufacturer but this is reasonable and expected when dealing with furniture, and totally worth it. Extremely pleased with Grayson and will continue to source items with them for our new home.
Date of experience: July 13, 2024
Reply from Grayson Living
Thank you for your wonderful review! We're thrilled you're happy with our prices and quality. Excited to continue serving you for your new home!
Liked the products and prices were good but the shipping is always longer than quoted !
Date of experience: September 03, 2024
Reply from Grayson Living
Thank you for your feedback and for sharing your experience. We’re currently working on improving our shipping process to better meet our delivery estimates. Your patience and understanding are truly appreciated as we make these enhancements.
So far, customer service was great to work with but that’s all I can respond to.
Date of experience: August 30, 2024
Reply from Grayson Living
We appreciate your kind words! Your satisfaction means a lot to us. If you have any questions or need help, please don’t hesitate to contact us.
Easy ordering but my estimated shipping date did not come by email within 1-2 business days as promised. I called to receive help and my issue was resolved.
Date of experience: July 30, 2024
Reply from Grayson Living
Thank you for your positive feedback! We’re glad to hear that you found the ordering process easy and that our team was able to resolve your issue promptly. We apologize for any inconvenience caused by the delay in receiving your estimated shipping date. Your satisfaction is important to us, and we appreciate your understanding. If you have any more questions or need further assistance, feel free to reach out!
I haven’t received the product yet so I can’t comment on quality or shipping, but online purchasing was relatively easy. They offer a feature called “Make an offer” which allows the shopper to offer a different/lower price than listed, but they don’t supply any guidelines for this feature. They declined my first offer without any explanation of why, and asked me to submit another offer, which I did and the response was a counteroffer, which I suppose was their bottom line offer. They could have eliminated some back and forth had they initially responded with that amount. Not a big deal but could dissuade buyers who might see this as game playing, etc..
Date of experience: July 15, 2024
Reply from Grayson Living
Thank you for your feedback and for sharing your experience with our "Make an offer" feature. We appreciate your input on how we can improve. We apologize for any confusion or inconvenience caused. Your feedback is invaluable to us, and we'll use it to enhance our guidelines and communication to ensure a smoother experience for all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.
Going for the amount request and getting the link was easy. I tried before and it did not work. This time it all went smooth. I gave 4-stars because I don't see a confirmation with estimated timeline and where my order is in the process. A link to a site would suffice. Overall still good. Planning my next purchase now.
Date of experience: July 22, 2024
Reply from Grayson Living
Thank you for sharing your experience! We're thrilled to hear that the process went smoothly this time. We apologize for the inconvenience regarding the status updates. We strive to keep our customers informed, and we'll take your feedback into account to improve our communication.
We have sent an update regarding your order. Please check it at your convenience, and let us know if there’s anything else we can assist you with. We look forward to helping you with your next purchase. Thank you again for your valuable feedback!
The ease of using your website was excellent. The fact that you offered a discount code to entice our purchase was also unexpected and useful (and it worked). We have made several purchases from your site and really enjoy the service and experience with Grayson Living.
Date of experience: July 17, 2024
Reply from Grayson Living
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to use. We truly appreciate your loyalty and are delighted that you've had a positive experience with Grayson Living. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again!
Great company that lives up to their promise of a no fuss delivery. On time professional service. Highly recommend you shop with them.
Date of experience: August 02, 2024
Reply from Grayson Living
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us.
Your kind words about our on-time and professional service mean a lot to us. We truly appreciate your recommendation and are delighted that you had a positive experience shopping with us.
If you ever need anything else or have any questions, please don’t hesitate to reach out. We look forward to serving you!
Easy ordering on-line. Great price on a leather reclining sofa made by Hooker. It hasn’t arrived yet, which amplifies the excitement. Free delivery! 5-year warranty, and white glove delivery set-up was very affordable too!
Date of experience: June 17, 2024
Reply from Grayson Living
Thank you so much for your wonderful review! It's great to know that you appreciated our free delivery service, found our 5-year warranty and affordable white glove delivery set-up valuable. We aim to provide the best possible experience from start to finish, and we're delighted that you're pleased with your purchase. If you have any questions or need further assistance, feel free to reach out to us. Enjoy your new sofa!
The delivery arrived without notice. I was in Boston and the delivery was to go to Florida in my condo. I received a call from the driver and was stunned that I wasn't aware of the delivery and had to have my contractor accept this for me. Advance notice would have been appreciated.
Date of experience: July 08, 2024
Reply from Grayson Living
Thank you for your thoughtful review! We’re delighted to hear that your initial experience has been positive.
Now that you’ve received your product, we hope it meets all your expectations. If you have any questions or need assistance with anything, please feel free to reach out. We’re here to ensure everything goes smoothly.
Pamela was great this was the most responsive Customer service I have experienced from an online furniture company. Felt personalized and not like a bot or call center. Will follow up once I actually receive the item
Date of experience: July 22, 2024
Reply from Grayson Living
Thank you for your wonderful feedback! We're thrilled to hear that Pamela provided such personalized and responsive customer service. Your satisfaction is our priority. Please don't hesitate to reach out if you need any further assistance. We're here to ensure your experience remains exceptional.
