Rhythm Energy Reviews

This company lies, they give you a quote of lower rate, but when you get a bill it shows a higher rate. When I tried to reach them that why is my bill showing higher rate.....? they blamed it on Oncor. I will never used them again.

Date of experience: September 06, 2024

Avoid the company signed up for an account and they answer phone immediately but when you call with questions you will be on hold forever and no one ever answers, so I try to cancel my account within the 3 business day window and can’t even get an email all they say on the online chat is they sent in request! Can’t talk to anyone!

Date of experience: August 28, 2024

Avoid this company by all means necessary they are crooks. Horrible hold time and customers service experience. I was threatened to be charges 300.00 for a meter re read. This is ridiculous no one knows what they are doing can't explain the bills they are sending you. Again don't use this company...I will be contacting th3 Public Utility Commissioner of Texas also filing with the Better Business Bureau

Date of experience: July 31, 2024

This company literally bought my account from Energy Texas, and didn't communicate with me at all. Nothing, not an email, a letter, a phone call. Just turned my power off ... Worst calamity I've been through with a public utility company EVER.

Then they send you to an web page with some much information, it's evident they don't want to communicate. They just want to confuse you into giving up trying to communicate.

Terrible company.

Date of experience: June 24, 2024

Wonderful. Thank you

Date of experience: August 29, 2024

this company it is terrible! 500, 600,700,815 dollars
my bill is getting higher. what!!!!!! i Do not have pool, 2 story house , garage, just 3 bedroom kitchen and living room with 2 small bathrooms.

Date of experience: July 22, 2024

We just last month reached our 1 yr anniversary with Rhythm and renewed to a different contract. If the results are, as were explained, then we will be extremely grateful. We look forward to new results with roll over energy paying for taxes and fees as well as the actual energy used.

Date of experience: May 01, 2023

Customer service, autopay ease and the fact that we still have the option to receive a paper statement via snail may. We are two retired Texas educators on a very fixed and limited monthly income so we appreciate the value. We like the weekly emails and text messages detailing weekly usage and projected final bill balance. Finally, and perhaps more importantly, for the future of our children and grandchildren we must look to renewable energy sources. Our planet needs that and the state of Texas needs that whether our governor and legislature believes it. We believe our grid is suspect at best and abysmal at its worst.

Date of experience: June 06, 2023

So far my electric bills have been better than with my prior provider and have tracked my usage record that I keep daily .. it is renewal time now so I will see if Rhythm stays as it is or tries to raise my price per kwh like every other company has done on renewal.

Date of experience: May 15, 2023

My husband and I signed up for Rhythm Energy a little over a year ago and are so glad we did. The customer service is extraordinary, the prices are good; and we love the weekly emailed usage report which provides an easy to read, valuable summary of usage & costs that keeps us on track. Also, we will eventually get Solar and like that Rhythm will be compatible with our plan.

Date of experience: June 07, 2023

Being new to Texas, but aware of the grid problem through national news it was a big concern to me to reduce my risk as much as possible. Rhythm offered a locked in rate which was an area people were scammed by unlocked rates per the news. Also Important to me is the green factor as I prefer clean energy as much as possible. Prior to moving here, I had changed my kitchen gas stove to electric induction and found my upper respiratory problems drastically reduced and no longer on meds. A big proof to me of the health problems with gas. I believe in promoting a healthy future through green energy. Their have been no interruption of services and pleased with the weekly updates of usage. A new feature to me.

Date of experience: June 30, 2023

I saved the electric bills from our previous carrier over the year. As I get my electric bill from Rhythm, I've been comparing them. Rhythm's bills have definitely been less each month. The big test will come now that summer is here and the air conditioning is on. I'm anticipating the bills will be less. We'll see !!

Date of experience: June 12, 2023

Easy to sign up, no hidden costs and very affordable. Highly recommended- beats all the well known suppliers by far. Great customer service as well - that’s unique, they really care about their customers.

Date of experience: June 29, 2023

While searching for lower energy rates, I came across Rhythm. I had some questions about a particular plan, so I called. I wasn't on hold for forever, and the customer service rep even let me know about a cheaper plan than the one I was calling about. Needless to say, I switched. So far, I'm very happy with my service.

Date of experience: February 22, 2024

We love the weekly emails and text messages detailing weekly usage and projected final account balance. Finally, and perhaps more importantly, for the future of our children and grandchildren, we must look to renewable energy sources. Our planet needs it, and the state.

Date of experience: October 30, 2023

I landed their chat screen to ask about possible plans. They said "Wait for 3 mins" and they made me wait for 15 minutes. They shared promotions, additional services but no answer to my question. At the end of the chat, before I left. I asked for my last day on their service. They didn't answer my question. I decided to leave from Rhythm at that moment. That moment was a real "A-ha" moment because they don't listen customers and they don't answer questions.

Date of experience: June 17, 2024

Fantastic support, a well made website that makes payments easier. Constant updates about my power usage, that can be turned off easily. Overall I have loved being a Rhythm customer.

Date of experience: June 07, 2023

When I first signed up I was a little apprehensive about the KWH it was higher than I normally have paid. I’ve had the best experience of my adult electricity company life! They have the best customer service and support and and and the prices aren’t bad either! 10/10 would recommend.

Date of experience: June 28, 2023

Rhythm representatives are very helpful. Rhythm provides an overview of your potential bill and tips how to lower the next bill. Rhythm is also the most affordable out of the other electric companies we’ve had.

Date of experience: June 23, 2023

The transition from our old electrical provider to Rhythm was simple. They took care of all the work to get me set up, I didn't have to call or email anyone to make the changes.
I like the weekly usage updates and information on my daily usage, great feedback.

Date of experience: June 30, 2023