GoHenry by Acorns Reviews

3,307  Excellent
TrustScore 4.5 out of 5

4.3

In the Alternative Financial Service category

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Rated 5 out of 5 stars

Family management

I am glad the app is available for my kids on this ages since now all will be more technology on which my kids use cellphones but managed with parental control. But this aloud us parents to control and give allowance when they do good. I love the idea thank you so much.

Date of experience: July 01, 2024

Reply from GoHenry by Acorns

Hi Hector! Thank you for the positive review! We always love to hear that our customers are benefiting from the GoHenry service and that we are able to assist with teaching children the value of money! - Megan


Rated 5 out of 5 stars

The simple

It's simple to use for myself and my children. It's convienent with teaching them how to manage their money and how to prioritize things that are important (Needs v Wants)

Date of experience: September 15, 2024

Reply from GoHenry by Acorns

Hi Sean! What a fantastic review. Thanks for sharing! - Stella😊


Rated 5 out of 5 stars

Easy and excellent way to help kids…

Easy and excellent way to help kids manage their money with responsibility. Love I can send a little something to my grandkid with just a touch.

Date of experience: September 07, 2024

Reply from GoHenry by Acorns

Hi Maria, thank you for your positive feedback. We are so pleased to hear you're loving the app! - Inaaya 😊


Rated 5 out of 5 stars

We love it!

This app makes financial learning fun for kids and adults! It is super user friendly and the customer service is the best I've ever experienced. They answered my phone call within minutes and were incredibly helpful!

Date of experience: August 30, 2024

Reply from GoHenry by Acorns

Hi Victoria, thank you kindly for the 5-star review, we are so glad to hear you are enjoying the use of our services, and thank you also for sharing your experiences of interacting with our team, we are glad to hear this! - Liam


Rated 1 out of 5 stars

I'd give zero stars if I could

I'd give zero stars if I could. I have been waiting 2 months for my son's card. It still has not arrived. So I called today and they just don't care. I can't change the address to see if it will get delivered there instead, but no I have to go thru a hole 2 day process just for the address to be changed and then another 7 to 10 days just to see if it even arrives. My son has money on this card and has not been able to use it all for 2 months. So I canceled and of course I still won't get his money that has on there for another 7 tp 10 business days. This is just ridiculous.

Date of experience: September 10, 2024

Reply from GoHenry by Acorns

Hi Salyna,

Thank you for taking the time to leave your review on Trustpilot. It is disheartening to hear of your experience with GoHenry.

I am sorry to hear that you have been waiting for the card and haven't yet received it. I understand how this may have been inconvenient for you and your child, and we at GoHenry apologize for any frustration caused by this.

As a financial service provider, we are required under the U.S. Patriot Act to ensure that we 'know our customer' and we use an online identification and address verification service to comply with this requirement. We are unable to change the address for any new accounts without documentation and verification.

Currently, we are unable to expedite card delivery but we will pass this feedback on to see if this is something we can introduce in future.

I have been able to locate your account and can see that we attempted to call you but were unable to reach you. We would like the opportunity to discuss the issue raised if you can respond to the email with a more suitable time to contact you between 9 am and 5 pm EST.

Many thanks
Suvechha - GoHenry Supervisor


Rated 1 out of 5 stars

They are crooks don't use them I put…

They are crooks don't use them I put money on my kids cards and one my son's he had $93.82 and the next morning all the money was gone. And they had done the same thing to my daughter they took $23 something off her card and never was refunded. I guess times is to hard so they have to take it from your kids account oh and also if you have more then one banking account watch because if you use one card to add money to the account and the next time you use another card they will bill both accounts for the monthly subscriptions. Just don't trust them. I am closing my account with them asap. Just seeing if they are going to put the money back if not I am continuing to file a complaint and putting it on social media.

Date of experience: September 04, 2024

Reply from GoHenry by Acorns

Hi Melissa,

Thank you for taking the time to leave your review on Trustpilot. It is disheartening to hear of your experience with GoHenry.

I was able to locate your account with the email address provided and tried to contact you on a couple of occasions however, we were unable to reach you.

Upon reviewing your contacts with us and your account, I can see that one of your children's accounts have been affected by an issue we recently experienced. Please rest assured, that this issue is being looked into as a matter of urgency.

I have sent you a follow-up email with some additional information on the activity of the account. Please may I ask that you review the email and advise of a more suitable time for us to contact you to discuss the points raised?

Please accept my sincerest apologies for the inconvenience caused by this.

We look forward to hearing from you.

Suvechha


Rated 5 out of 5 stars

GoHenry is a good way to educate money management …

GoHenry is helping me daughter learn to value of money and to save for the things she rally wants. She is becoming very frugal and deciding if what she wants is worth the price.
GoHenery also gives parents a lot of control of how much they can spend and where they can spend, meaning parents have to give permission for the child to shop on the internet.

Date of experience: June 22, 2024

Reply from GoHenry by Acorns

Thanks for taking the time to leave a 5* review! We're happy to hear that your daughter is learning a lot about money and that you're able to manage everything easily now! We're thrilled to have you both with us. - Dan


Rated 5 out of 5 stars

My nephew is in love with GOHenry!

My nephew is growing his piggy bank and spending as he pleases, even though there was one hiccup when he tried to buy something and there wasn’t quite enough loaded onto his debit (only a few cents off, he was on a field trip and forgot that he had cash too, obviously not the app’s fault)!

The app alerted me about the “hiccup” and I adjusted his monthly payment accordingly. It’s been extremely exciting and useful. Thank you so much!

Date of experience: June 02, 2024

Reply from GoHenry by Acorns

Hi Holly, thank you so much for your 5* review. We're happy to hear you and your nephew are enjoying our service! - Emily


Rated 5 out of 5 stars

It's a great use of technology

It's a great use of technology. It has motivated our kids to do chores around the house, learn about finances (which our public school system doesn't even touch until Junior year of high school), helps the kids learn responsibility, and the debit card is a convenient way to enable our kids to have money when they need it.

Date of experience: June 25, 2024

Reply from GoHenry by Acorns

Hey John, thankyou for taking the time to leave us a 5* review! We're happy to hear you're just as excited about the service as we are, and we're thrilled to have you all with us! - Dan


Rated 5 out of 5 stars

Thanks A Million for services with this…

Thanks A Million for services with this Go Henry Card . My granddaughters were able to use their card when we were on vacation at “ Six Flag Park Over Texas in Arlington Texas between Dallas Tx & Forth Worth Texas. We use it for Uber Returns Trip Back Home to ride the train & bus and snack on June 22, 2024 back to Baytown Tx

Date of experience: June 22, 2024

Reply from GoHenry by Acorns

Hi Moneek, thank you for sharing your experience with GoHenry. We are so pleased to hear of your review and first 5* rating! - Suvechha 😊


Rated 5 out of 5 stars

So easy to use and convenient

So easy to use and convenient. Customer service is easy to access when I have a question, and always helpful and friendly. The comfort in knowing I can transfer my kids money in seconds in an emergency makes my mom heart happy.

Date of experience: July 15, 2024

Reply from GoHenry by Acorns

Hi Kristi! Thank you so much for your lovely review! We are so happy to hear you are enjoying the app, and that this has provided comfort for you and your family - Megan


Rated 5 out of 5 stars

The app is enjoyable and it's good for…

The app is enjoyable and it's good for my daughter to learn responsible and to learn to be responsible

Date of experience: August 24, 2024

Reply from GoHenry by Acorns

Hi Lonza, Thank you for your 5* Review! We appreciate your feedback. - Mya


Rated 4 out of 5 stars

The best tool to teach your child wealth management

The app and concept are awesome. You can become the “bank” of sorts and monitor the child’s account and what they’re doing with it. Apple Pay is amazing as well, but this program allows parents to set savings interest rates and allows goals to be assigned. Really a great tool toward adolescent financial management efforts. I thought I’d try the trial and quit, because all I thought it would be was a debit card for the kid, but it’s this awesome program which does cost, but it’s totally worth 5 bucks a month (what they currently charge me).

Try the trial, bet you pay for the service after it’s up.

Date of experience: June 01, 2024

Reply from GoHenry by Acorns

Hi Noah, thank you for taking the time to leave your feedback and 5-star rating. We are so pleased to hear about your experience! - Suvechha 😊


Rated 1 out of 5 stars

My daughter's first day of school with…

My daughter's first day of school with her card, tried using it at a vending machine and the school registers. But for whatever reason it kept declining. There's money on her card and it's not locked. Trying to figure out what the problem maybe before cancelling, I do not like the idea that she wouldn't be able to eat, because their school is card or apple pay. It's this doesn't work, I think I'll have to do apple pay. I wanted her to get used to using a card feeling more responsibility for herself in budgeting and saving money.

Date of experience: August 15, 2024

Reply from GoHenry by Acorns

Hi Orlanda,

Thank you for leaving a 1* Review on Trust Pilot, Without these we cannot assist our members in resolving the issues and making GoHenry a better service for our members.

I am disheartened to hear that you have experienced issues with card usage, this is certainly not an experience we would want for our members.

I would like the opportunity to assist you with this, however, as I was unable to locate your email address, therefore, unable to locate your account.

For us to help you ASAP, can you please confirm your contact details on Trust Pilot or pop over an email with the subject heading - "FAO Supervisors - Issues" to help@gohenrycard.com,

I am sorry for any inconvenience this may have caused.

Many thanks and I look forward to hearing from you.

Suvechha - GoHenry Supervisor


Rated 5 out of 5 stars

Wonderful

Simply grea! Excellent way to teach kids frugality and savings early enough. User friendly app and my son loves the confidence of having control over his money with parental oversight. Finally, the card helped me the parent.

Date of experience: April 26, 2024

Reply from GoHenry by Acorns

Hi Zakari, thank you for this positive feedback! We are so pleased to hear this. - Inaaya 😊


Rated 5 out of 5 stars

This has been an amazing tool

This has been an amazing tool. I got this for my son for a way to track his chores and see what he was earning his allowance for. The added benefit is other family member can easily transfer money to him for special occasions or just because.

Date of experience: May 18, 2024

Reply from GoHenry by Acorns

Hi Heather, thank you for this lovely 5* review! We are so happy that you and your son enjoy our service! Thanks. -Delia😊


Rated 5 out of 5 stars

i’m having a great time using this app…

i’m having a great time using this app and so are my children! i’ve not had any issues at all. it’s very customizable and i just love everything about it. no strings attached and straight forward, i 100% recommend

Date of experience: June 22, 2024

Reply from GoHenry by Acorns

Hey Aubrey, thanks for taking the time to leave a 5* review! We're happy to hear that you and your children are enjoying the app and service. We're thrilled to have you all with us! :) - Dan


Rated 5 out of 5 stars

This app is literally the best app I’ve…

This app is literally the best app I’ve ever gotten for my daughter. She completes all her tours and she’s just about to get paid tomorrow. This teaches her and she loves doing all her chores now which is I can get her to do before I downloaded this app that’s why you should download GoHenry today.

Date of experience: May 01, 2024

Reply from GoHenry by Acorns

Hi there, thank you so much for your 5* review. It's lovely to hear you are enjoying our service! - Emily


Rated 5 out of 5 stars

Great Card for my son

Overall! No downside from this company.
I have had it for 4+ years and I love it.
The availability to transfer money from my bank account and into my son’s card is incredible fast. We had a few overcharges and it’s been taking care of it immediately with no hesitation contacting them.
All transactions are detailed and easy to manage.
Once again I love it.. You will not get disappointed.
G.G.

Date of experience: April 29, 2024

Reply from GoHenry by Acorns

Hi Gimara, thank you so much for your 5* review. We're so pleased to hear you are enjoying our service! - Emily


Rated 5 out of 5 stars

Perfect for Grandkids

My granddaughter loves using the app and is learning how to save her money for something that she really wants. I urge all grandparents to get this for their pre teen grandchildren

Date of experience: June 04, 2024

Reply from GoHenry by Acorns

Thank you for your 5* review, Kimberly! We are pleased to hear your granddaughter is benefiting from GoHenry and we hope it will teach her those all-important money skills - Abbie