918 total
First all, I will say the customer service was impeccable. I accidentally ordered a dog collar and a cat collar, and I meant to order 2 cat collars. Furlife sent me another cat collar and let me keep the dog collar even though it was my mistake. My cats love their collars…no itching, bugs or harm to us while holding them. I love that they are free of chemicals and still WORK!! We will continue using them.
Date of experience: September 13, 2024
Collars are great and don't have a bad smell! Love the color as well. My dogs don't bother them like others in the past. Shipping took longer than expected but the communication was awesome!
Date of experience: September 14, 2024
I have three large breed dogs, and just love that these collars are free of harsh chemicals, I have been using these collars for over a year now and no itching, no bugs, and girl's love them. I love the bright colors they come in also. I definitely recommend these collars to all my friends for their love ones. Great Price! Great Product!
Date of experience: September 12, 2024
This is the second time I’ve purchased FurLife collars for my dogs. I purchased two 8 month collars last year. They worked so good, and no harmful chemicals, I knew I would purchase again. The twelve month pennant came out and I purchase two of them several months ago. The collars and pennants both have been excellent, up to my full expectations and my two fur babies expectations with no question!!!! I will be purchasing again next season!!!!!
Date of experience: August 03, 2024
Disgusted!
I bought this for my 4 dogs. The collar worked for about 2wks then stopped. It also gave one of my dogs a neurological reaction and I thought she had a stroke. I was so upset. I’ve tried calling but you just get an automated response saying they can’t answer and no way to leave a message. I’ve submitted for the money back guarantee and they refuse to give the money back. I submitted it within the appropriate timeframe and they never responded and are now saying that it’s outside the guarantee window. I have all the emails showing the when I reached out to them and how they just give BS responses and refuse to refund the money. Do not buy from the company!!!
Date of experience: September 12, 2024
I love that their products are all natural and don’t contain harmful chemicals. My Buddah Bear was around another dog that I found out had fleas, but because of this collar no fleas for him!
Date of experience: August 20, 2024
I have ordered from this company twice and I highly recommend it to all my fur parents. I love that their products are all natural and don’t contain harmful chemicals. Their customer service is probably the best I’ve seen and are very quick to respond if you have any questions or concerns. I will definitely continue to use their products!
Date of experience: August 01, 2024
I have two dogs that I take down to public areas like a former quarry that has now been made into baseball diamonds where many many dogs are walked daily. Thankfully, they keep it mowed, which is good, but the outer perimeters have a lot of weeds and long grass
I put the collars on them in the spring and I have not had one tick or one flea the whole summer and this is the beginning of September. The only thing I would caution is make sure they’re not too tight or too loose as time goes on
I will definitely buy them again next year
Date of experience: September 09, 2024
I would give ZERO stars if possible. The collar is ineffective. I've written several emails requesting my "money back guarantee" and I consistently get an auto reply that does not address the refund. And NOBODY will answer the phone number provided for Customer service and it doesn't allow you to leave a message. The collar and this company are a joke!
Date of experience: September 05, 2024
Reply from FurLife™
Hello Holly,
Thank you for sharing your experience, and we're sincerely sorry to hear about the frustration you've faced with both our product and our customer service. This is certainly not the experience we strive to provide, and we regret that you’ve had such a difficult time reaching us.
We take your concerns seriously, and we apologize for the issues with the collar’s effectiveness as well as the delays in communication. Our team is currently looking into the situation with our customer service line and email responses to ensure that this doesn’t happen again.
We are committed to honoring our money-back guarantee, and we want to make things right. Please reach out to us directly at care@getfurlife.com so we can promptly assist with your refund request and any other concerns you have.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this for you.
Kind regards
Marc
We love these collars! We have 6 dogs. I was giving them Bravecto to fight the ticks and fleas (we live in Florida) which costs over $60 per dog every 3 months. Looking for an affective, lower cost alternative, I decided to give these collars a try. Well, they’re working as advertised …. no fleas or ticks. The great thing is they last 6-8 months, versus 3, and are a fraction of the cost.
WIN WIN!!
Date of experience: August 30, 2024
I saw this company advertised as being better than Seresto…I had to have it! Ordered them for my pets before reading the reviews that are clear that they don’t work. Tried to cancel almost immediately!!!
The emails to cancel came back as undeliverable. Called them on the phone, collars were not packed and for sure not sent when I finally got someone. He did not want to refund my money. Finally when I threatened to call my card company he said he would. Saw a refund issued in my account. End of story? NO!
Checked my account and the refunds had fallen off but the charges remained. Got in touch with my card company to get my refund.
Today the package that should never have come arrived…sight unseen it was returned.
Maybe they are better than Seresto, though I doubt it, I will never know because I have no plans to deal with this ‘made in America’ scam again!
Date of experience: September 03, 2024
I have had two dogs suddenly develop neurological disorders that led to them both being put to sleep at early ages. It was devastating! I believe these problems were a direct result of oral flea and tick meds.
I am so grateful for Furlife. I haven't had any trouble with the performance of their product. Thank you for saving my babies!
Date of experience: September 03, 2024
My Doberman, Duke, Loves FuLife like they are treats. I love them because I don’t see any flees and ticks. We live on 20 acres with deer and other wildlife. Duke is always clear of insects. Never had even one since we started with FurLife.
Date of experience: September 09, 2024
I was a little leery of trying this product because the vet pushes the oral medication’s. One of my pups that was on the oral medication‘s ended up with Cushing’s disease and I believe it was from that medication. Anyway, I decided to try this product, I have been very, very happy no fleas no ticks, it works like magic and I don’t have to force feed my dogs. Something they don’t want.
Date of experience: September 03, 2024
The product came in a timely fashion. Directions for use were clear and easy to follow. My cat who is older and has never warn a collar before has had no problems wearing this one. I feel really good about this healthy alternative!
Date of experience: September 06, 2024
After buying one we quickly discovered it works so well tha we purchased 2 more for our babies. 2 dogs and a cat. The one for the cat is on its way. Our dogs have had there's since before the start of summer. My dogs are finally living life without irritating fleas and ticks. Thank you Fu ife for this amazing product.
Date of experience: September 06, 2024
I tried the flea and tick collar, And Absolutely loved it.And my Baby Boy Yorkie Bandit Loves it to,No Fleas ,No Ticks, I will be buying more,this one last 7 months,I think,when it's time I'll be buying more, The Company and Customer Service is 5 Star across the board,,Thanks Furlife
Date of experience: August 07, 2024
Nope! This product DOES NOT PREVENT fleas. They claim it prevents and fleas will not bite but my cat and dog were miserable. So we are out lots of money and time trying to fix the damage left.
They claim ‘guaranteed’ they claim ‘flea free’ when we asked for a refund we were past the 30 days (hassle free 100% guaranteed) so I guess I will just try to prevent someone else watching their sweet pets go through the misery and hope FurLife assesses their integrity.
This is what they sent me-
We would like to clarify that our products are designed to repel pests rather than kill them on contact. This means that it's possible for ticks and fleas to be present on your pet, but our pendant will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. We also want to emphasize that while our anti flea and tick pendant is highly effective, like any treatment, it is not 100% guaranteed.
Date of experience: September 01, 2024
Reply from FurLife™
Hello Bek,
Thank you for sharing your feedback, and we’re truly sorry to hear about the difficulties you and your pets experienced. We understand how frustrating it must be to deal with flea issues despite using our product, and we regret any discomfort your pets may have endured.
We would like to clarify that our products are designed to repel fleas and ticks rather than eliminate them immediately. While many customers have seen success with the pendant, we recognize that results can vary depending on factors such as the severity of infestations.
Regarding the refund, we sincerely apologize for the inconvenience. We aim to honor our 30-day hassle-free guarantee, but we understand your frustration with this situation. While we cannot change what has happened, we’re committed to assessing our processes and ensuring clarity in our communication moving forward.
We’d love to discuss further how we can assist you in resolving this matter. Please reach out to us directly at care@getfurlife.com so we can work towards a solution that ensures your satisfaction and your pets' well-being.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to regain your trust in the future.
Kind regards
Marc
The collars are not large enough for a livestock guardian dog, so I had to splice two together. It seemed to keep ticks off the head area, but not the shoulders and below. The company suggested adding a pendant. I haven’t seen anymore ticks after I did that. Super customer service. Very responsive communication and willing to work with their customers. Highly recommend!
Date of experience: August 01, 2024
I purchased 2 of the flea and tick collars. one for my Chihuahua Pup and the other for my Lab Pup . Neither one of them has had a single tick or flea on them . They work wonderfully and the best part is they are free from harmful chemicals. I would highly recommend them and I know that my Pups will continue to use them. Thanks FurLife for making such a terrific product that is safe for my Fur babies. Tater (Chihuahua) and Harley (Lab) Thanks you too.
Date of experience: April 02, 2024
