Gema&Co Reviews

248  Excellent
TrustScore 5 out of 5

4.9

In the Jewelry Store category

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Reviews4.9

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Rated 5 out of 5 stars

I have been looking into moissanite…

I have been looking into moissanite stones on and off for about 10 years now. I found Gema&Co recently during a search and was thrilled to see how affordable their stones are so I took the plunge. I could not be happier. Gorgeous reflective, sparkly stone like I have been dying for (my old stone was a very expensive CZ that got scratched on the surface quickly). Liz made the process easy and answered all my questions - especially as I sent my current band in for them to place the loose stone. I would recommend their services to anyone.

Date of experience: August 30, 2024

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Rated 5 out of 5 stars

Liz comes through again

Liz comes through again! We purchased our engagement ring through Liz and loved the ring so much we had her design a custom wedding band for us as well. Absolutely stunning. Can't recommend her highly enough. Top notch customer service. Truly first class!

Date of experience: July 31, 2024


Rated 5 out of 5 stars

Liz is great!!

Liz is great! She initially helped me design a ring for my wife in 2021, and was super patient throughout the entire process. Fast forward to 2024 and the ring was unfortunately damaged - she assisted in the repair process and had it back on my wife’s finger in a matter of a few weeks! I’ll always recommend Gema&Co to others - truly a great and helpful company.

Date of experience: July 18, 2024


Rated 5 out of 5 stars

I got such personal & amazing customer…

I got such personal & amazing customer service help in real time via text! Soooo helpful to send photos of different ring stacks and color variation of 14K vs 18K. I cannot praise Gema & Co enough! Thank you! Leila

Date of experience: July 18, 2024

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Rated 5 out of 5 stars

Perfect for my low-set engagement ring!

Perfect for my low-set engagement ring!

This ring is perfect. I was looking for something plain just as a spacer between my engagement ring and future wedding band and this does the job perfectly. My setting is 4 mm wide and I got the 4.5 mm to ensure it fit. I love the fit!

Date of experience: July 22, 2024


Rated 5 out of 5 stars

Amazing customer service!

I ordered a stone from Gema & Co. Liz was amazing and answered all of my questions before submitting the order. Everything was processed and shipped within a few days. The stone is beautiful, I would highly recommend Gema &Co in the future

Date of experience: June 26, 2024


Rated 5 out of 5 stars

Can't say enough good things

From the time I was just shopping around and trying to decide what I wanted, up until delivery, Gema&Co were absolutely amazing. I reached out asking for suggestions and pictures of wedding bands that would match my engagement ring and they got back to me so quickly and were able to help me pick the right ring for me. During the custom design process, Liz, was very responsive and walked me through the process and sent me updates. I can't say enough good things about Gema&Co. I have recommended them several times based on their quality, pricing, and customer service. 10000/10!

Date of experience: April 19, 2024


Rated 5 out of 5 stars

Stunning rings

The rings are stunning! The open pavé band and the plain band are absolutely perfect, and I’m so excited to have found a place that makes rings smaller than a size 4! Liz helped me make sure I picked the right gap size based on my engagement ring from another jeweller, and the shipping was very quick to Canada!

Date of experience: May 16, 2024

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Rated 5 out of 5 stars

Awesome company with beautiful products

Wonderful company that puts care and detail into the products they sell. I’ve purchased my fiancé’s engagement ring from here as well as her wedding band. She is constantly getting compliments on her engagement ring and loves the wedding band that we just got in. The prices are competitive and the customer service is great.

Date of experience: March 19, 2024


Rated 5 out of 5 stars

Amazing service and a beautiful custom ring

My Fiancé (girlfriend at the time) and I had our eyes set on a beautiful unique ring but couldn't afford what we originally found. We found Gema & Co. and reached out about a custom ring. Liz was so fast with responding to our questions and requests. Her team was so fast with creating the renders and was fast with production! Shipping was just as fast! The ring is even more beautiful in person! We will 100% be ordering from Gema&Co. when the time comes!

Date of experience: May 31, 2024


Rated 4 out of 5 stars

Wonderful company & my ring is gorgeous. Would easily use them again.

This was my 1st time ever ordering a Moissanite ring & also ordering a ring of this magnitude entirely online so I was nervous.
My sales rep Liz was AMAZING. VERY good @ keeping in touch, keeping me informed & just overall responsiveness to any questions or concerns. What I loved is that she was always the one who responded to me & kept me informed... not like other general online companies where you're likely to get a different person each time.
My ring is gorgeous & I'm so happy w/ it. There was only one issue to speak of but it was minor & taken care of smoothly by returning it to the company, w/ a postage paid/insured label they emailed me, for adjustment & they sent it back w/ issue fully corrected. I admit I didn't love having to part w/ it & send it through the mail again but all was well.
I HIGHLY recommend Gema&co & if I want to design another ring in the future I won't hesitate to contact them.

Date of experience: January 18, 2024

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Rated 5 out of 5 stars

Obsessed!

Obsessed! I absolutely love my ring. My fiancé proposed with a custom Toi Et Moi engagement ring and I was having a hard time finding a wedding band that would sit flush with it. I tried wedding band shopping so many places and nothing looked right. This open band style is perfect and I was able to contact the support team to get guidance on how to measure the opening width so it would sit perfect against my engagement ring. Love it and love the great customer service!

Date of experience: January 29, 2024


Rated 5 out of 5 stars

Perfect!

Excellent customer service and a beautiful ring. I had to make a last minute change to the delivery address and they responded instantly correcting my issue. The ring is gorgeous and I would absolutely order again from them!

Date of experience: June 19, 2024


Rated 5 out of 5 stars

They have great customer service and…

They have great customer service and beautiful rings. I've purchased my wife's promise ring, engagement ring and wedding band through this company. My wife has loved them all, and she receives many compliments on how beautiful her rings are. One thing she always raves about is the shine of her 2ct emerald trio ring.

Date of experience: February 26, 2023


Rated 5 out of 5 stars

STUNNING

From start to finish Liz and Josh were extremely helpful with my custom ring design and patient with me and my questions. Purchasing custom jewelry site unseen can be stressful. My rings turned out stunning. I will absolutely use them again. I now prefer moisanite over diamond 💯 They are environment friendly and have beautiful and clear shine and fire. Thank you Liz, Josh and team. You do BEAUTIFUL work.

Date of experience: September 20, 2022

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Rated 5 out of 5 stars

High quality stone and high quality customer service

Offered to pay more for a high quality stone (flawless VVS etc.) and they assured me that they hand pick only the best stones for their customers. The center stone was perfect and my new fiancée loves it! Customer service also responds to emails rapidly and accurately. Very smooth process and timely delivery.

Date of experience: January 22, 2024


Rated 5 out of 5 stars

Beautiful

I couldn't be more pleased with the Charles and Colvard loose moissanite 3.6 carat DEW that I purchased from Gema and CO. I had it set in my original wedding ring. My Goldsmith/jeweler highly recommended the Charles and Colvard moissanite over other moissanite he has worked with. It looks amazing! Pictures just don't do it justice!

Date of experience: August 16, 2022


Rated 5 out of 5 stars

Beautiful ring, fantastic communication

I reached out about customizing a ring that Gema&Co has online, specifically the softpoint ring. It was so easy getting in touch with them and they were responsive and helped me design the perfect wedding band to go along with my engagement ring and they are a perfect fit! I am so thrilled to get to wear this ring forever and can't wait to put it on on my wedding day

Date of experience: November 29, 2023