Game Room Shop Reviews

15  Excellent
TrustScore 4.5 out of 5

4.5

In the Game Store category

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Rated 5 out of 5 stars

My experience with the team at game…

My experience with the team at game room shop was simply amazing I tried everything I could to purchase this game and the person who was helping me was Annie she went over and beyond to help me I told her I was going to get the game I was just having problems finding a way to finance so she said would like me to check in at the end of the month I said yes and she reached back out

PS
go game room shop i wouldn't buy anywhere else after that experience

Date of experience: August 21, 2024

Reply from Game Room Shop

Anthony, thanks for sharing your experience! We’re thrilled to hear that Annie was able to provide such outstanding support and go the extra mile to help.

We’re honored to be your go-to choice, and we’re here whenever you need us. Thank you for being an amazing customer! 🙌

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Rated 5 out of 5 stars

Warm and friendly

I've only purchased one item from Game Room Shop and my experience was superior in every way. They are friendly, knowledgable, and above all - patient. No matter how many silly or obscure questions you have they always respond right away and try to help you in the most warm and friendly way. I can't recommend them more highly.

Date of experience: May 10, 2024

Reply from Game Room Shop

Hi Jeff - thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your first purchase with us was so positive. We strive to create a friendly, knowledgeable, and patient environment for all our customers, and it's heartwarming to know that we succeeded in your case.

We take pride in answering all your questions, no matter how "silly or obscure" they might seem, and we're delighted that you found our responses helpful.

Your recommendation means the world to us, and we look forward to serving you again in the future.


Rated 5 out of 5 stars

Excellent purchasing experience

Had a great experience purchasing through these guys. I had a lot of questions coming in as it was my first time buying a cabinet for my newly renovated mancave. I was flip flopping between different products and the team gave me the information I needed to make an informed decision without any sort of pressure. Just got it set up a few days ago and it was a hit with the kids! Already looking at our next addition and will definitely be purchasing from Game room shop again!

Date of experience: August 01, 2024

Reply from Game Room Shop

Thank you for the amazing review, Erwin! 😊 We're thrilled to hear you had a great experience with us, especially with your first cabinet purchase for your new mancave—sounds like an exciting project! We totally get that there can be a lot to consider when choosing the perfect piece, so we're glad our team could provide the info you needed without any pressure. Hearing that it’s already a hit with the kids makes our day! 🎉 When you're ready for your next addition, we’re here to help make it just as seamless. Thanks for choosing Game Room Shop, and we can’t wait to work with you again! 🚀


Rated 5 out of 5 stars

Team’s level of commitment is 110%

Dylan and the rest of the Game Room Shop team were super helpful in answering all my questions. You can tell there's a level of commitment and sense of ownership among the customer service staff in the way they address your concerns. You're in good hands when shopping with Game Room Shop. 110% recommended!

Date of experience: October 27, 2023

Reply from Game Room Shop

Erika, thank you so much for this awesome review! 🙌 I’m glad I could help, and it means a lot to hear that you felt the dedication and care from our team. We strive to treat every customer like part of the family and make sure you’re taken care of every step of the way. Your 110% recommendation made our day! 🌟 If there’s anything else we can do for you or any questions you have down the road, don’t hesitate to reach out. Thanks for choosing Game Room Shop—we’re always here for you! 😊


Rated 5 out of 5 stars

Exceptional Customer Service!

I was very happy with my purchase from Game Room Shop. The customer service team helped me with all my questions. I honestly didn't really know what I wanted in the beginning. There were a lot of choices. Their customer service was very nice and helped me make my final decision, based on some criteria. I highly highly recommend this company!

Date of experience: July 30, 2024

Reply from Game Room Shop


Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you had a great experience with our customer service team and that we could guide you through all the options to help you find the perfect choice. We know how important it is to make sure you feel confident and happy with your purchase, and we're so glad we could be part of that process. Your "highly highly" recommendation means the world to us! 🌟 If you ever have more questions or need anything in the future, we’re just a message or call away. Thanks again for choosing Game Room Shop! 🙌

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Rated 5 out of 5 stars

Game Room Shop goes above and beyond!

Game Room Shop goes above and beyond!

We can't say enough about the outstanding service provided by the team at Game Room Shop. They answered all of our questions and made sure that we had all the details needed for a flawless white glove experience. Thank you CRS!

Date of experience: August 07, 2024

Reply from Game Room Shop

Thank you so much for your kind words! 😊 We're delighted to hear that you had an outstanding experience with our team and that we could provide all the details needed for a smooth white-glove delivery. We aim to make every step of the process as seamless as possible, and it's fantastic to know we hit the mark for you. If you need anything else or have more questions in the future, you know where to find us! Thanks again for choosing Game Room Shop—your support means everything to us! 🙌


Rated 5 out of 5 stars

Exceptional Customer Service

When planning my game room, I explored several options online, but Game Room Shop stood out due to their exceptional customer service.

The staff was incredibly knowledgeable, providing tailored recommendations for my space and interests.

They were also highly responsive, promptly answering questions via email and phone, and always keeping me updated on my order.

When a minor shipping issue arose, they quickly called the freight carrier & resolved it.

While their customer service was the highlight, I was also pleased with the quality of my shuffleboard table which looks great in my game room.

Date of experience: September 01, 2023

Reply from Game Room Shop

Thank you so much for sharing your experience with us! 😊 We’re thrilled to hear that our team’s customer service stood out to you and that we could provide tailored recommendations to fit your game room perfectly. It’s also great to know that our responsiveness and communication helped make the process smooth, even when facing a minor shipping hiccup. We always aim to turn any bumps in the road into a great customer experience!

We’re equally happy that you love the quality of your new shuffleboard table—it must look fantastic in your game room! 🎯 If there’s anything more we can do or if you have any future plans for your space, we’re here to help. Thanks for choosing Game Room Shop and for being an awesome customer! 🙌


Rated 5 out of 5 stars

I was a bit skeptical ordering this big online. It was seamless and I couldn’t be happier with the golden tee machine.

I was a bit skeptical ordering this expensive of a product on line. It was

Date of experience: June 12, 2024

Reply from Game Room Shop

Hi Robert - we understand that ordering a large item like a Golden Tee machine online can be a bit nerve-wracking, so we're overjoyed to hear that your experience was seamless and that you're absolutely thrilled with your purchase!

We strive to make every online order as smooth as possible, and it's fantastic to know that we met your expectations.

Thank you for choosing us for your Golden Tee PGA Tour game, and please don't hesitate to reach out if you have any questions or need assistance in the future.


Rated 5 out of 5 stars

Very Helpful!

I had a great experience with The Game Room Shop! They actually answer the phone, have customer service that can answer questions and give updates!

Thank you for the great experience!

Date of experience: May 09, 2024

Reply from Game Room Shop

Rob, thank you so much for sharing your fantastic experience! We're thrilled to hear that you had a great time with us 😄. We understand how important it is to have accessible and knowledgeable customer service, so we're delighted to know that we met your expectations 🙌.

We're committed to providing prompt and helpful support, and we're glad that you appreciated our efforts 👍. We look forward to assisting you again in the future!

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Rated 5 out of 5 stars

Game Room Shop for the win

Game Room Shop went above and beyond when answering questions I had about different arcade games. Would highly recommend them for anyone considering a virtual pinball machine or other game for that matter. Great customer service and shopping experience.

Date of experience: July 28, 2024

Reply from Game Room Shop

Thank you so much for the fantastic review! 😊 We’re thrilled to hear that our team could go above and beyond in answering your questions about arcade games. It’s great to know you enjoyed your shopping experience with us! Your recommendation means a lot, especially for those considering a virtual pinball machine or any other game. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thanks again for choosing Game Room Shop! 🎮


Rated 5 out of 5 stars

Very helpful and trustworthy

Game room shop has been a pleasure to deal with. Great customer service and very knowledgeable for what I needed.

Date of experience: July 02, 2024

Reply from Game Room Shop

Thanks so much for the awesome feedback! 😊 We're thrilled to hear that you've had a great experience with us. Providing top-notch customer service and sharing our knowledge is what we're all about. 💪

We appreciate you choosing Game Room Shop and look forward to helping you create the perfect game room! 🎉


Rated 5 out of 5 stars

Amazing service

Amazing service! Will shop again

Date of experience: August 02, 2024

Reply from Game Room Shop

Thank you for the fantastic feedback! 😊 We’re thrilled to hear you had an amazing experience with us! We can’t wait to welcome you back for your next shopping adventure. If there’s anything specific you’re looking for or if you need assistance, just let us know. Thanks for choosing Game Room Shop! 🙌


Rated 5 out of 5 stars

Amazing customer service

Date of experience: August 16, 2024

Reply from Game Room Shop

Nicholas, thank you so much for the fantastic review! 😊 We’re thrilled to hear that you had a great experience with our customer service team and that our response time hit the mark. Your feedback means the world to us, and we’re always here if you need anything else. Thanks for choosing us and for being such an awesome customer! ⭐

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