Friendship State Bank Reviews

16  Excellent
TrustScore 4.5 out of 5

4.4

In the Bank category

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Reviews4.4

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Rated 5 out of 5 stars

Compassionate and Caring Service

My husband and myself made an appointment with Loan Officer Cathy Cutter at the Vevay Branch. I had just gotten home from a hospital stay a few days before the scheduled appointment. We went to the appointment but I was still not feeling so well. Long story short, Cathy could not have been more concerned and compassionate. So much so that she came to our home the following day for us to complete the process as opposed to requiring me to return to the bank on that date. I so appreciate the extra effort on her part to accommodate me at that time. She certainly went above and beyond to take care of Friendship Bank customers. I will be forever grateful.

Date of experience: August 09, 2024


Rated 5 out of 5 stars

I wish there was a way to give 20 stars…

I wish there was a way to give 20 stars for their incredible customer service. We are moving and they have been amazing thru the whole mortgage process. They went above and beyond and sent us a Kroger gift card for working with their insurance company and that really showed how much they value their customers. We are 1st time customers with their company and will be customers for life!!

Date of experience: August 26, 2024


Rated 5 out of 5 stars

No issues here

I've been a customer for quite a few years now and all of the employees are friendly and very helpful and knowledgeable about most anything I have questions or concerns about.. Good bank.

Date of experience: September 03, 2024


Rated 5 out of 5 stars

outstanding customer service

outstanding customer service, every single time! No matter if you were visiting as a walk-in customer or just need to work things out over the phone, you are treated with patients and concern. Not a single complaint about any Friendship Bank experience ever! We have been customers for just over 10 years now.

Date of experience: August 19, 2024


Rated 3 out of 5 stars

Every time you turn around

Every time you turn around, they are locking your card so you cannot use it. I stopped to get gas one morning after work, put my card in and it said my card was declined, I had just gotten paid. I found out the froze my card from that gas station because they thought it was a fraudulent transaction.

Then you go to use your card and can't because, gues what, you've already spent to much of your own money for the day. It's my money, I need access to it when and how I need it, not how they want me to have it. We don't live in a dictatorship here.

Date of experience: July 12, 2024


Rated 5 out of 5 stars

No High Fees

The tellers are super friendly, and this bank does NOT charge $30 per day if you accidentally go over budget with your debit card. It’s your money people, choose your bank wisely. I would highly recommend Friendship State Bank.

Date of experience: July 29, 2024


Rated 5 out of 5 stars

Everyone is exceptionally nice and if…

Everyone is exceptionally nice and if they don’t know they will get you what you r looking for. They go the extra mile for sure. Highly recommend They make it happen! Also Tracy Lemon and Laff Dobbs. Awesome guys

Date of experience: August 22, 2024


Rated 5 out of 5 stars

Hometown Bank

I have banked with this Bank for about 20 yrs & have never had any problems. They are a hometown bank so they feel like family.

Date of experience: August 26, 2024