Foggyfly Reviews

They’re right! It’s a complete scam! I booked last night then got no confirmation but a phone call this morning instead! The representative Seth told me there will be no luggage included in the booking I have to pay more to get the confirmation of the ticket! That’s totally unacceptable scam! I never heard an international flight booking with no luggage allowed! How is it possible?! I will let everybody know what happened when tried to book a flight with Foggyfly!!!

Date of experience: September 14, 2024

Great customer service.Teressa was my assistant she did a wonderful work. I would recommend her to any company any time.

Date of experience: September 12, 2024

Teressa was very helpful with the boarding passes. Getting the flight to begin with got messed up but was exceptsble.

Date of experience: September 13, 2024

COMPLETE SCAM!!!!!!
Do not use their service! You book a flight then they call you later saying that you booked a "standby ticket" and not an actual ticket. Then they say you have to pay $$$ more to have an actual ticket. Do not use! If you did use it, please contact your bank immediately before they charge to your account. Buyer Beware!

Date of experience: September 12, 2024

Both representatives were very helpful even though there was price increase from what was advertised online. But in terms of service, they were great.

Date of experience: September 07, 2024

Teresa, Michelle and Sharon were all very helpful, and warm employees who went above and beyond expectations to make this complicated sales process work. The process is set up in a complicated way but these young people work hard to make it work. Many thanks to them!

Date of experience: September 01, 2024

All said and done it worked out. John was helpful and I believe he ended up getting my family the best deal. Long flight, holidays, can't have high expectations. Appreciate the service, even after a rough start.

Date of experience: September 02, 2024

Booked a reservation then they call and tell that you can't take any carry on or checked bags. Who travels without bags?? Can't understand the accent of the caller. Told them just to cancel the reservation. They refused. Told them not to call me back unless it was someone that spoke plain English so I could understand what they are saying. Same person called back like 10 times. Had to block number.

Date of experience: September 12, 2024

Great help! Teresa provided very professional and personable service. I will definitely use again!

Date of experience: September 10, 2024

Cowper was the representative who helped me throughout my booking issues. He was very well respectful, professional, efficient, and was very patient with me. He discovered some issues that I had but corrected them on the spot!!

You know, he has been working on my itinerary since three days ago. He didn’t.give up on reaching out. He stuck to his persistence and work with me to the end. Amazing guy!!

He is an amazing employee!! He reaches far beyond his scope of work I know!! He deserves a raise or some kind of award!!

Date of experience: August 28, 2024

Availibility and promt resolutión of my issue is important, but the absolut kindness of Kristy will make me call foggy always

Date of experience: September 12, 2024

absolute TRASH,I booked a flight to manila and paid $713,no sooner had I completed the transaction when I get a call saying the days that have just booked are not available and I will set off 2 DAYS EARLIER??.I reply to a man named CLIFFORD saying cancel immediately,oh yeah I also forgot to tell you that I needed a $603 cabin upgrade ha ha ha ha,luckily I have PayPal and transfered my money before this thieving trash could get it.

Date of experience: September 12, 2024

Tickets were in processing status. agent calls me back and says, that one of 2 of us is confirmed and the other is in waiting list, if i give $150/person more, he can give me a confirmed good ticket. this happened 3 hrs ago and tickets are still in processing, no any further emails. fortunately my CC was not charged, they have my CC info not sure what they would use it for, i should cancel my card.

Date of experience: September 09, 2024

Very helpful customer service especially from john and helped fix an issue caused by website but website was helpful and borderline deceptive.

Date of experience: September 15, 2024

Foggyfly is a scam. They show the low price online, after booking they will show the true color. Too many hard time. Unprofessionals to deal with. They will say return flight is not confirmed, baggage not included etc. Finally you are forced to pay over price. No cancellations even if they make any changes. I have given a credit card which I knew that I can close the account for any reasons. I requested for a replacement card, that way I solved the issue. Stay away from these scams.

Date of experience: September 06, 2024

They were very helpful, Ron and Janet very Kind representatives...

Date of experience: September 13, 2024

Do not use this company! They offer one price on the website and call you back to tell you that price is no longer available after you entered your credit card information and paid. Total bait and switch! They would not refund my money, instead offered a credit for future flights. Fortunately, the charge wasn't showing up yet and I had to cancel that credit card number so it wouldn't go through.

Date of experience: September 07, 2024

They tried to help me. I booked for a friend. And her name was wrong. Because it will end up costing me more money. But apparently it was my mistake.

Date of experience: September 10, 2024

Help was good and I understood everything. But I am a little disappointed about the flight change and paying way more than originally.

Date of experience: September 04, 2024

The site seem confusing but the customer service were very helpful in finding the flights.

Date of experience: September 09, 2024