Fabletics US Reviews

Hello Chris,

Thank you for posting your awesome review. That is amazing to hear! Our team is committed to providing high-quality customer service, and we're happy to hear that we made a good impression on you. See you again soon!

Best regards,
Chad

Hello Michael, 

We are sorry to hear about your frustration with the recent changes to the import tax and the impact it’s having on your decision to cancel your membership. We understand how disappointing it can be to feel like you're being charged extra fees, especially when you already find the products to be expensive. Your feedback about the value of our offerings is important to us, and we’re genuinely sorry for the experience. We'll reach out to you via email right away to assist you further.

Best,
Bonnie

Hello Segan, 

We are really sorry to hear about the difficulties you’ve had with our website. We understand how frustrating it can be when navigation is challenging, pages are slow to load, and features don’t work as expected. Your feedback is valuable, and we’ll definitely take it into account as we work on improving our website. Thank you for bringing these issues to our attention. We'll reach out to you via email right away to assist you further.

Best,
Bonnie

Hello Tiffany,

It’s wonderful to hear that your experiences with Fabletics have been excellent. Quality products, great prices, and the opportunity to earn rewards make for a great shopping experience. We look forward to hearing from you in the future! Have an awesome one!

Best,
Lia

Hello Deborah,

Thank you so much for your wonderful feedback! We're happy to hear that you love Fabletics. We understand how important it is to have a wide range of sizes and selections available, especially in our trendy Activewear line for women. We typically update our showroom on the 1st of each month to showcase the newest and most sought-after styles. We hope that you'll consider exploring other options from our collection that may better suit your preferences.

Best regards,
Chad

Hello Kari,

It is with great regret that we received your feedback regarding VIP credit usage. We understand that you're upset about the usage of your VIP credit. It's important to us that you feel satisfied with your experience, and I apologize if the usage of your credit has caused any frustration. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Hello Joella, 

Wow, that’s fantastic to hear! We’re happy that you were able to get such great value with your shopping credits and VIP benefits. It’s wonderful to know you’re pleased with your order and the savings you received. Thank you for sharing your excitement and for being a valued member! Have a good one!

Best,
Bonnie

Hello Liz,

We're truly sorry to hear about your recent experience with our website. It's sad to know that you encountered difficulties with its speed and navigating the ordering process. We understand how frustrating this must have been, especially if you've previously enjoyed using our platform. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Hello Suzette,

We truly appreciate your kind words. It’s rewarding to hear that our commitment to member care has made a positive impact on your experience. We strive to go above and beyond, and it's encouraging to know our efforts are recognized. We always want to make sure you are treated as a valued member and your satisfaction means everything to us! Have an awesome one!

Best,
Zeth

Hello Amy,

We're sorry to hear about the issues with your cancellation and the challenges with the return process. We understand how frustrating it must be to deal with shipping delays and inconvenient return options. Your feedback about the shipping and return experience is valuable, and we’ll take it into account as we work to improve. We value the opportunity to resolve this, and our Member Services team will contact you right away to further assist you.

Best,
Zeth

Hello Sarandy,

Thank you for your feedback! We’re happy to hear that you love our products and find our member service, both online and at our Barton Creek Mall location in Austin, TX, to be helpful and easy. It’s wonderful to know that we’re your favorite online subscription service! We appreciate the time you spent sharing your experience!

Best,
Zeth

Hello Yaikinsha,

We appreciate the time you spent sharing your experience with our Member Services Team! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by Leandro. We always want to make sure you are treated as a valued member and your satisfaction means everything to us. We will definitely relay this review to the whole team to let everyone know of your positive experience!

Best,
Zeth

Hello Annette,

Thank you for your kind words! We're happy to hear that you love our leggings and find them comfortable and high-quality. It’s great to know that the checkout and delivery process met your expectations as well. We appreciate the time you spent sharing your experience!

Best,
Zeth

Hello Aleskey,

Thank you for sharing your feedback, and we are sorry to hear about your frustrations with the subscription process. It’s clear that the changes to how credits and billing work have been inconvenient for you, and we understand how that can be frustrating. We also see how the limited window for skipping the month adds to the challenge. Your experience is important to us, and we’ll make sure your concerns are passed along to the team so we can work on improving this process. We'll reach out to you via email right away to assist you further.

Best,
Bonnie

Hello Cristal,

Thank you so much for your feedback! We understand how important it is to have a wide range of sizes and selections available, especially in our trendy Activewear line for women. We typically update our showroom on the 1st of each month to showcase the newest and most sought-after styles. We hope that you'll consider exploring other options from our collection that may better suit your preferences.

Best regards,
Chad

Hello Joy,

Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our products and the prices of our products. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.

Best,
Chad

Thank you for reaching back to me!

I’m sorry for the frustration with your orders being repeatedly canceled, especially when you're just trying to use your remaining credits—that’s definitely not how things should be working.

I have reviewed your account and your recent orders were auto-canceled by our system because your shipping information has not been verified yet. I highly suggest contacting our Member Services Team to verify your profile information before placing a new order to avoid order cancelations or account restrictions in the future. Our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

Feel free to let me know if you have any other questions or if I can further assist.

Best,
Zeth

Hello Xavier,

Amazing! Thank you for your kind words! We’re delighted to hear that you find the app convenient and enjoy the VIP credits along with our products. It’s wonderful to know that our offerings are meeting your needs and making your experience enjoyable. We appreciate your support and look forward to continuing to provide you with great products! Have a good one!

Best,
Bonnie