35,534 total
I was very please with the ability to price check multiple brands of contact lens products. Their prices are reasonable compared to other contact lens prices I check online. Placing my order and being able to upload my prescription via a picture from my cell phone was a nice feature. I will use them again, as I'm please with the price and convenience.
Date of experience: September 13, 2024
Your process is fairly easy, although trying to put in your eye doctor information is impossible. Your prices are no better than anybody else’s. There’s really no more advantage your company than any other company.
Date of experience: September 15, 2024
I recently made a purchase and couldn’t fit my glasses. They gave offered me a refund. The refund that was sent wasn’t correct. They assisted with fulfilling the correct adjustment quickly. Will definitely purchase again.
Date of experience: September 13, 2024
So far so good, easy order process. Other than the 4-6 week wait for one of the Versace frames. I am satisfied. Only hope to receive my other frames in a timely fashion
Date of experience: September 15, 2024
It was actually painless shopping. Everything went well even my promo code went through without a problem.
Date of experience: September 15, 2024
Last year In August of 2023 I ordered contacts – they sent me totally wrong sizes. I had forgotten that I had ordered from them and I ordered again in early September. The prescription I sent them very clearly has the spear strength of +150 and the right eye and +100 in the left eye. Today, a week and a half after ordering them, I got the contacts. Both boxes were +150. Now there’s no way that they can say that the prescription that they received which I have very clearly looked at again and again says anything about +150 on the left eye. Now I’m without proper contacts for however, long it takes them to correct their mistake!!!
Date of experience: September 13, 2024
An issue with me ordering the wrong model for a pair of sunglasses was quickly resolved by a fantastic customer service agent with a friendly demeanor. A++
Date of experience: September 12, 2024
The cost of the contact lenses is great.
The ease and professionalism when dealing with the people at EZ Contacts.
Shipping is fast.
Date of experience: September 12, 2024
Absolutely love ez contacts amazing customer service and support. Used them for years. Highly recommend them for all of your eyewear needs.
Date of experience: September 11, 2024
Very pleased with the ease of ordering, great price, on-time free shipping, and the quality of product (Cole Hahn ladies sunglasses). Highly recommend.
Date of experience: September 07, 2024
Reliable and easy to reorder contacts. Great customer service and best price on the market.
Date of experience: September 15, 2024
I felt like I got a good deal and saved a lot of money while at the same time got affordable quality eye glasses.
Date of experience: September 13, 2024
This morning 09/03/24, I tried to re-order my most recent order from my order history and the cart order and balance were wrong. I tried several times and kept having the same problem. I decided to use the 1(800) number. the women who assisted me to get the correct order was Daniela M. She was incredibly patient, friendly, helpful and professional. She made my experience pleasant, (that's very rare) I want to say thank you to Daniela M., and let you know how well she does with your clients.
Date of experience: September 03, 2024
Reply from EZContacts.com
Hi there,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the difficulties you faced with your order history and cart balance. We’re delighted to know that Daniela was able to assist you and make your experience a pleasant one.
We’re incredibly proud of Daniela and her dedication to providing exceptional service. We will be sure to pass along your kind words to her, as we know she will appreciate your recognition!
If you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you for your patience and for giving us the opportunity to serve you.
Ordering online is quick and easy. I’ve ordered several times and rarely disappointed.
Date of experience: September 15, 2024
I have been loyal customer of EZ Contacts since 2017. Love that they carry a huge selection of sunglasses/eyeglasses, unbeatable prices, good return/refund or exchange policy and most of all wonderful customer service, most specially RIVKY. RIVKY has been helping me out for the last 3 years. She is so genuinely friendly, helpful, efficient, good listener to my needs or wants, knowledgeable about EZ Contacts products, services and policies, goes above and beyond to ensure that I’m one satisfied and happy customer. Thank you very much RIVKY for your awesomeness!
EZ Contacts is very lucky to have you working for them. You have done very well representing your company. Continue that level of customer service and you’ll go far! Great job! Thank you very much again, RIVKY! ❤️ I’ll be back to order my prescription sunnies as well! And, of course, I’ll ask for RIVKY to help me. 🙂
Respectfully, GIGI BENDER
Date of experience: September 06, 2024
Reply from EZContacts.com
Hi Gigi,
Thank you so much for your wonderful review and for being such a loyal customer! We’re thrilled to hear that you love our wide selection, great prices, and our return and exchange policy.
We’re especially grateful for your kind words about Rivky. She truly exemplifies the customer service excellence we strive for, and we’re delighted to know that her dedication and friendliness have made such a positive impact on your experience.
We’ll be sure to pass along your heartfelt thanks to Rivky. Your feedback means a lot to us, and we look forward to assisting you with your prescription sunglasses and any other needs in the future. Thank you again for your support and for choosing EZ Contacts!
If you hate yourself and do not value your time or money, then you should probably shop here.
Twice they sold me frames that were unavailable. The second time they didn't even bother letting me know, and just sent me whatever color they thought I would like. Return process is terribly frustrating. Customer service rep I spoke with said it was unfortunate that I was unhappy with them sending me the wrong product... like it was my fault.
Date of experience: August 22, 2024
Reply from EZContacts.com
Hi Daniel,
Thank you for your review. We sincerely apologize for the negative experience you’ve had with us. It’s clear that we failed to meet your expectations on several fronts, and we understand how frustrating this must have been. Your feedback about the unavailable frames, lack of communication, and return process is taken seriously, and we are committed to addressing these issues to improve our service.
We appreciate your input and will be sharing it with our team to prevent similar situations in the future. If you need any further assistance or if there’s anything more we can do to resolve this, please contact us directly at help@ezcontacts.com We value your time and feedback, and we’re here to make things right.
But I just purchased my favorite Persol frames for 50% off; at a price I can live with!
Date of experience: September 12, 2024
website said order completion 7 days, it has been 17 days and you're saying it could be another two to four weeks. I would have never ordered if I had known it would be a month and a half to get the glasses.
Date of experience: August 24, 2024
Reply from EZContacts.com
Hi there,
Thank you for your review. We apologize for the delay and understand your frustration. The original estimate on our website was based on typical processing times, but unforeseen issues have caused this extended delay. We’re actively working to expedite your order and will keep you updated on its status.
If you have any further questions or need assistance, please contact us directly at help@ezcontacts.com. We appreciate your patience and are committed to resolving this as quickly as possible.
Website very easy to navigate from start to finish
Date of experience: September 14, 2024
Prices are fair (and the best I found), with no hidden handling fees added later. Web site is easy to use and upload Rx.
Date of experience: September 12, 2024
