I use Southys face cream in winter months but it’s getting increasingly more difficult to find online. I Could find products easily through website search engine. Correspondence about purchase(s) were clear as well as quick turn around (within a day) about shipping products.
My entire experience was an A+ because of the nicest woman in customer support helping me, Bianca. She was accommodating, resourceful, and a very good listener. I couldn't find some moisturizer I'd seen a few days before, and she learned it was a glitch on the website, had it fixed, and thus made it possible for me to complete my purchase. She went beyond what was needed, and that made the entire process easy. And yes, I now have ordered the moisturizer.
Very easy to set up and order quickly. But the best part of the experience is that the product was much less expensive than from other comparable websites.
I have been concerned about purchasing another Balmonds before my current one runs out, as I use it for my eczema. I was so excited to find it on the website PLUS 25% off!!! So I purchased 4 and got them SO quickly! Great experience from start to finish!
Date of experience: September 09, 2024
Reply from eCosmetics.com
Thank you for the 5 stars! We are delighted that you found the item on our website and that your order arrived quickly. It’s wonderful to hear you had such a positive experience, as customer satisfaction is our top priority.
This company is so efficient. I have placed orders several times. Everything is shipped quickly. The products are great. I have never had any issues of orders being lost or damaged or slow. Just a great company to work with.
Date of experience: September 03, 2024
Reply from eCosmetics.com
Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.
The internet experience was easy to follow. Shopping was easy. If the prices stay this good - I’ll be back.
Date of experience: September 12, 2024
Reply from eCosmetics.com
Thank you for your review! We are glad you found the ordering process easy and enjoyed your experience with us. We look forward to your future orders with us.
Ease of placing and paying for Order. Also, you offered a coupon which was promptly. I tried to my order when I entered the code. This is not always the case. I will not hesitate to order from you again. It was a very easy and pleasant experience, thank you
Date of experience: September 09, 2024
Reply from eCosmetics.com
We appreciate your kind words and are thrilled to hear about your positive experience. We're always working to improve our services, and your feedback is valuable to us.
Fabulous deals on never discounted skin care products and makeup. Also excellent customer service where you can actually speak to someone who is happy to assist you.
Date of experience: September 04, 2024
Reply from eCosmetics.com
We are so happy to hear you had a positive experience with our products and customer service. We strive to provide our customers with the best possible experience.
I was looking for a hard to find perfume when I discovered this site. Was a bit cautious having been burned before by online only vendors, but after a little checking they seemed legit, so I ordered. Since then I’ve order twice more. The products are fresh and well priced. So far they have honored their coupon codes and shipped promptly. Recommended
Date of experience: August 10, 2024
Reply from eCosmetics.com
Thank you for your trust! We are thrilled that you've had positive experiences with us and that you've found the products you're looking for. We look forward to serving you again.
My delivery even came a day early!!! Thanks for everything from placing my order to delivery!! Truly appreciated it!!
Date of experience: August 29, 2024
Reply from eCosmetics.com
We're thrilled to hear your delivery arrived early and that you had a positive experience from order placement to delivery. We appreciate your kind words and are committed to providing excellent service.
Watch out for these scammers! I ordered three bottles of colonges, and two out of three were defective products. One bottle came with a broken cap, and another one was a 2019 product, which was going to expire in 3 months. Upon inquiry, no explanation was given other than paid shipping labels to return the items. Do yourself a favor and stay away from this website!!!
Date of experience: August 30, 2024
Reply from eCosmetics.com
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience, and we appreciate you bringing this to our attention. Please rest assured that we only offer brand-new, authentic products that meet the highest quality standards. We do not sell fakes, imitations, or knockoff items. We take customer trust and satisfaction very seriously, and we would like the opportunity to investigate this situation further. To resolve this matter, please contact us with your order number so we can assist you promptly. Our customer service team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST.
I am receiving my order today August 31 l visit department stores that have this lotion I always use their sample they have. When I receive my order I can use every day. The order was easy. You gave me a good deal. I Will enjoy your product. Thank you
Date of experience: August 28, 2024
Reply from eCosmetics.com
Thank you for your kind words! We're so glad you found the order process easy and got a great deal. We look forward to your future orders.
I made my first order with ecosmetics and I’m very happy with my purchase and overall experience. The website is so easy to use and they have amazing deals/coupons on a lot of their products. Once I placed my order they shipped my package so quickly (next day) and my order arrived fast to CA. My order arrived packaged very nicely and bubble wrap was added to ensure they arrived secure. I will continue to purchase with ecosmetics and recommend any friends and family.
Date of experience: August 24, 2024
Reply from eCosmetics.com
Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with us. It’s great to know you found our website easy to use, enjoyed the deals, and appreciated the fast shipping and secure packaging. We look forward to serving you again and are grateful for your recommendations to friends and family.
Used a 30% discount promotion on my favorite skin care cream. The product was packaged nicely and arrived at my door in a timely manner. Love this website!
Date of experience: August 22, 2024
Reply from eCosmetics.com
We appreciate your kind words and are thrilled to hear about your positive experience. We look forward to your future orders!
The website was easy to work with and like the confirmation info but 8 to 10 days before delivery is really a long time span.
How I found out about the 8 to 10 days I sent an email. It wasn’t on the confirmed order information. And, to be honest, if it had been anywhere the website, I would have tried elsewhere to find the product. I do think your price was good.
Date of experience: September 10, 2024
Reply from eCosmetics.com
We sincerely apologize for any frustrations you have experienced with our company thus far. Our standard shipping time frame, provided in the Shipping & Delivery section of our website, is an estimated 2-8 business days. This estimated time frame accounts for order processing, shipping and delivery. Upon reviewing your order, it appears it was placed and shipped yesterday. Great news! Your order is expected to arrive on Friday, September 13th. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Always find the brands I’m looking for. I’ve even tried other brands. I love the discounts offered. You won’t get the discounts anywhere else. So worth it to shop with ecosmedics.com I always find something I need. I will continue to purchase my favorite brands from ecosmetics.com Thank You!
Date of experience: August 20, 2024
Reply from eCosmetics.com
Thank you for the 5 stars! We are so happy to hear about your positive feedback with our company. We truly value your business and satisfaction, and we look forward to serving you again.