2,650 total
I had a great experience, The staff was top notch explaining things I didn't understand as a first time buyer! And the process was quick and easy everything was gandled withij a timely manner, I had my new vehicle within 2 weeks, I just overall had a great experience! Will definitely use driveway for my next vehicle purchase! And I highly recommend everyone else do the same!
Date of experience: September 14, 2024
had an excellent experience selling my car with Driveway. From start to finish, the process was smooth and straightforward. Their communication was top-notch, keeping me informed every step of the way. The team was professional, efficient, and made the entire transaction hassle-free. I highly recommend Driveway to anyone looking to sell or buy their car. Five stars!”
Date of experience: September 06, 2024
Driveway, what a great concept! Lidia was terrific, responsive, and efficient! She helped make my Ariya sale transaction smooth. I like that Lidia's texts are very detailed-oriented providing all the info I need. Thank you for a job well done! 😊
Date of experience: September 13, 2024
Seamless straight forward transaction..love the car.
Customer service was good
Just a note: If your from NY buying a car check state regulations as states like CA does not provide a registration when you take delivery of your vehicle. I was stranded for 7 days without a vehicle to drive meanwhile I had a perfectly good vehicle sitting in my driveway! No registration! Couldn't move the vehicle!
Other than that hiccup everything else went well...Thank you Driveway
Date of experience: September 12, 2024
Reply from Driveway
Thank you for your 4-star review and for letting us know about your experience. We’re glad to hear the transaction was seamless and that you love your new car.
We apologize for the inconvenience you faced with the registration and the delay it caused. We understand how frustrating that must have been and will take your feedback into account to improve our processes for customers in states with different regulations.
Thank you for your understanding, and if you need anything else or have any more questions, please don’t hesitate to reach out. We’re here to help!
The process was seamless. It's the first time making a major purchase like this basically sight unseen. Being able to look and compare prices without someone pressuring you is awesome. I believe I got the best price for a new vehicle possible. The only complaint I had was despite repeated requests for pictures of the flaws on the vehicle, I never received any and found that the previous driver had a dog that scratched the paint on the rear drivers side door and little effort was made to remove the hair and stains it left in the inside. Otherwise, I am satisfied with the process, thanks Kassandra and Jessica.
Date of experience: September 03, 2024
Reply from Driveway
Hi Kent,
Thank you for your 4-star review! We’re glad to hear that the process was seamless and that you appreciated being able to compare prices without pressure. It’s great to know you feel you got the best price for your new vehicle.
We apologize for the issues you encountered with the vehicle’s condition and the lack of pictures showing the flaws. We understand how important it is to have a complete view of the vehicle’s condition and will work to improve in this area.
Thank you for your feedback and for mentioning Kassandra and Jessica. If you need anything further or have any more concerns, please feel free to reach out. We’re here to help!
good overall, but communication when it came to delivery was aweful. Getting initial paperworks done and billing was seamless. But I had no idea what my status of the delivery was until the day of the delivery, when I got a text from a 3rd party driver that he was going to be at my place in 40 minutes. I was not even aware that my vehicle was on its way and was not planning on being home during that time. Overall not a bad experience but the delivery part needs to be improved.
Date of experience: September 09, 2024
Reply from Driveway
Thank you for your honest feedback, Yoojin. We’re glad the paperwork and billing process was seamless, but we apologize for the communication issues with your delivery—it’s something we’re working to improve. We understand how frustrating that must have been, and one of our Customer Care agents has shared their direct line with you to ensure smoother communication moving forward.
Regarding the adhesive issue, we’ll get that replaced once you send us the quote. We also wanted to let you know that your plate is expected to arrive in 2-4 weeks. We appreciate your patience and look forward to making things right from here on out!
So I have to brag on them because I honestly didn’t think I was going to get a car I had a low credit score not even 600 and 2 open car loans and they got me approved in secs now I have a 2023 bmv
Date of experience: September 14, 2024
I was hesitant at first dealing with an online buyer. I Received a way better offer on my vehicle than other online buyers and dealerships were offering. Everyone involved communicated with me and answered all of my questions,except for one person on a weekend. Other than that my experience was just fine
Date of experience: September 13, 2024
What a great experience. They gave me a fair price and made the entire selling experience easy! Tim, Rich and Ruben when the individuals who came out to pickup my truck. Those three guys are super nice! Payment was instant to my bank when they picked up the truck. Highly recommend their service when selling your vehicle!
Date of experience: September 12, 2024
Reply from Driveway
Hi Dan,
Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience selling your truck with us. It’s wonderful to know that Tim, Rich, and Ruben made the process easy and pleasant—I'll be sure to pass along your kind words to them. We’re also glad the payment was quick and seamless.
We truly appreciate your recommendation and are always here if you need anything in the future!
The process took longer and was more of a pain in the butt than I expected it to be. The process involved getting text messages from 5 or 6 different people at different phone numbers which created a lot of confusion. Overall, I would definitely prefer just dealing with a dealership next time.
Date of experience: September 05, 2024
Reply from Driveway
Thank you for your feedback, Tim. We’re sorry to hear that the process was more frustrating than expected and that the communication from multiple contacts caused confusion. We understand how important it is to have a smooth and streamlined experience, and we’re always looking for ways to improve.
To help us address your concerns and improve our process, could you please provide any of the following contact information: your full first and last name, primary phone number, or email address? Once we receive that, we'll create a support request with your review uploaded for our team’s reference as we work toward a resolution. We appreciate your input and look forward to assisting you further!
Process was pretty slow and cumbersome at times and could be streamlined. Communication wasn’t as smooth as it should have been.
Eventually everything worked out well .
Date of experience: September 02, 2024
Reply from Driveway
Thank you for your feedback, Hanno. We appreciate your honest review and are glad to hear that, in the end, everything worked out well. We’re sorry to hear that the process felt slow and cumbersome at times, and that communication could have been smoother. Your input is invaluable, and we’ll take it into account as we work on streamlining our processes and improving our communication.
If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Driveway, and we hope to provide a more seamless experience next time.
Everyone I dealt with was exceptional in the selling of my vehicle. I had a unique situation and everyone from from Audrey to Tyler made it possible. I would recommend Driveway for selling a vehicle.
Date of experience: September 13, 2024
I checked all available online options for selling my car because I kept getting low-balled by dealerships for using it as a trade in. Driveway was the best and most fair deal for me. The process was smooth and the staff was always pleasant to deal with. I definitely recommend them especially if the price is right. I was also paid promptly. Would always consider them again in the future.
Date of experience: September 06, 2024
Reply from Driveway
Thank you for your fantastic review, Jason! We’re thrilled to hear that you had a great experience with Driveway and that we offered you the best and fairest deal for your car. It’s wonderful to know that the process was smooth and that our staff was pleasant to work with.
We’re also glad you received prompt payment and would consider us again in the future. Your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for choosing Driveway!
If you know, exactly, what you want in a vehicle and don't want to deal with car salespeople, this is perfect. There is room for improvement in coordination between Driveway and the customer, as one has to deal with several different people, some of whom don't appear to be communicating with each other. It would be helpful if Driveway provided a document detailing the tag and title process, so one doesn't have to ask several questions and find their way alone. Thank you.
Date of experience: August 29, 2024
Reply from Driveway
Thank you for your review, Faith, and for sharing your thoughts on how we can improve. We understand how important clear communication is, especially regarding the registration process. While there was some initial confusion, we're glad Melissa was able to provide a detailed explanation and that you're now fully aware of the next steps. We’re committed to monitoring the situation to ensure everything runs smoothly from here on out.
Thank you again for your feedback, and please feel free to reach out if you have any further questions!
Such an amazing fulfilling experience with driveway thank you for making everything so smooth on the go.
Date of experience: June 17, 2024
Worst experience with driveway..bought a car with them out of state and they could not get me a temporary tag..had to wait and let the car sit in the drive way for about three to four weeks before I got my actual tags even though I had only one week to test drive it and secondly I did a trade in with my Hyundai Tucson and had 2000$ left to be paid off on it and they supposed to pay the 2000$ and up till now over a month now and they still haven’t paid that 2000$ off my trade in SUV..I have to be paying two car notes at this time even though I own only one vehicle and don’t own the SUV anymore..I still have to pay it off to prevent my credit from messing up…driveway is the worst car dealership I have dealt with with and I don’t recommend them to anyone..worst
Date of experience: September 08, 2024
Reply from Driveway
Thank you for sharing your experience with us, Jude. We sincerely apologize for the delays in receiving your tags and for the unresolved balance on your trade-in. We understand how frustrating it must be to continue making payments on a vehicle that has already been traded in, and we deeply regret not meeting your expectations.
We have submitted your feedback to our team for review, and one of our representatives has already attempted to contact you to address the $2,000 balance and any other concerns you may have. Please reach out to us at your convenience so we can resolve this matter as quickly as possible and ensure a better experience moving forward.
I was truly having a bad morning, then called back to drive way and got the most amazing customer service rep (Patrik) he did not give me the runaround or ignore what the real issue was, he immediately jumped in and said not to worry and he did the dam thing, great customer service support I have ever encountered. Thank you Patrik, he deserves a raise, he is the true call of someone that loves what they do.
Date of experience: September 12, 2024
Reply from Driveway
Hi Kendra,
Thank you so much for your wonderful review! We’re sorry to hear that you were having a rough morning, but we're thrilled that Patrik was able to turn things around for you with his excellent service. It's amazing to know he addressed your concerns right away and made such a positive impact. We agree—Patrik truly embodies what great customer service is all about!
We’ll make sure to pass along your kind words, and we couldn’t be happier to have him on our team. If you ever need anything else, don’t hesitate to reach out!
Most of the people at driveway were great, but my "main point of contact" Trinity stopped returning any calls or messages about two weeks ago. Same with the person in charge of my paperwork, Maria Johnson, I sent her 10 emails and got one reply, and then none despite me begging her for updates. I honestly started to wonder if these people were in some sort of accident? The amount of people who text you from different numbers can sometimes be confusing.
However, if you have questions, the folks at the main number are always extremely happy to help, and very nice, helpful and capable. Despite those two people on my "team", the rest of the people on my team, especially the delivery coordinator Noemi, was wonderful, and so helpful. The car arrived yesterday, and is great! It took awhile from buying the car to get it, but so far seems to be worth the wait! It's just as described and drives great. Taking it to a mechanic today before the 7-day return window closes, but honestly it's great!
I did receive a concerning letter from my unsurance about the VIN being incorrect, and someone did reach out to attempt to solve this. Hopefully all goes smooth.
Date of experience: September 09, 2024
Reply from Driveway
Thank you for your detailed review, Christel. We’re pleased to hear that you’re happy with your car and that it’s just as described and driving great. It’s also wonderful to know that Noemi and the team behind our main number provided you with excellent support.
We sincerely apologize for the issues you faced with our other team members. It’s concerning to hear about the lack of communication, and we appreciate you bringing this to our attention. We’ll be addressing these concerns internally to ensure our team provides timely and effective communication in the future.
We’re also sorry for any confusion caused by receiving texts from different numbers. We’re working on improving our communication processes to make them more straightforward.
Regarding the letter from your insurance, we’ll make sure that any necessary follow-up is handled promptly to resolve the VIN issue.
Thank you for your patience and for choosing Driveway. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!
Worst buying experience in my life. First they shipped the car without any paperworks,no Temp tags just a car and a key.I try to explained that my HOA going to tow it away because it have no tags ,their reply was "Do you have a garage u could park it in" Then they finally email me a picture of a tag telling me to print it, my reply was no because when it rain its just going to be destroyed. ( Never seen tag on regular printing paper before). It's been 36 days and I'm still waiting for tags so I can go do my state inspections and get my hard tags.
Date of experience: September 03, 2024
Reply from Driveway
Thank you for bringing this to our attention, Bishan. We sincerely apologize for the inconvenience you've experienced, particularly regarding the lack of paperwork and temporary tags. We understand how this situation, along with the delay in receiving your tags, has created unnecessary frustration, and this is certainly not the level of service we aim to provide.
We have submitted your feedback to our team for further review, and one of our representatives has already reached out in an attempt to connect with you. Please don't hesitate to reach out at your earliest convenience, and we will do everything we can to resolve this matter promptly and improve your experience moving forward.
Everything about my experience was 100% positive. From the stress of not knowing how the process of purchasing a vehicle online to all the paperwork and the elements of the unknown, it was all eased with the team that helped me obtain my new vehicle. I have never purchased a vehicle from a dealership without feeling like I overpaid or was misled to purchase unnecessary add ons. The team even worked through their breaks to make sure they got me the best financing options possible and kept an open line of communication the entire way.
I will never buy a car from a dealership again, and I will recommend Driveway to everyone who mentions that they may be in the market for a new vehicle. They saved me precious time and money and I couldn't have imagined it would be such a smooth experience.
Date of experience: September 10, 2024
Reply from Driveway
Thank you so much for your incredible review, Catherine! We’re absolutely delighted to hear that your experience with Driveway was 100% positive and that we could alleviate the stress and uncertainty of purchasing a vehicle online. We’re proud that our team could provide you with such a smooth process and keep an open line of communication throughout.
It’s fantastic to know that we exceeded your expectations and that you felt supported every step of the way. We’re especially pleased to hear that our efforts to find the best financing options and our commitment to transparency made a significant impact. Your feedback about not feeling misled is exactly what we strive for.
We’re honored that you’ll be recommending Driveway to others and that you plan to make us your go-to for future vehicle purchases. Your trust in us and your willingness to share your positive experience means the world to us. If you ever need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help and ensure you continue to have the best experience possible.
Thank you again for choosing Driveway, and we look forward to serving you or anyone you refer in the future!
