DogWatch Hidden Fences Reviews

3,252  Excellent
TrustScore 5 out of 5

4.8

In the Pet Store category

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Rated 5 out of 5 stars

Great company

I can’t say enough good things about this company. Mike was great to work with. Communication was wonderful and he worked with us through some issues we had with utility projects digging up our yard. I highly recommend using DogWatch. It’s made a tremendous difference for our crazy, escape artist dog!

Date of experience: August 28, 2024

Reply from DogWatch Hidden Fences

Thanks so much, Sara! We'll pass on your feedback to Mike at DogWatch of Buffalo and Niagara. Give our best to your pup!


Rated 5 out of 5 stars

They care about our babies

From the beginning I knew they had the best interest of my baby. They came within a week. Happy to answer my questions. I don’t have to worry about Lilly getting out. Great experience.

Date of experience: August 27, 2024

Reply from DogWatch Hidden Fences

Like our motto says, "it's all about your dog"! Thanks so much for your review, Christine, and for choosing DogWatch Hidden Fences to keep Lilly safe and happy at home. We'll pass on your kind words to Maryann at DogWatch of the Endless Mountains.


Rated 1 out of 5 stars

For years the service provider has…been unavailable to provide service.

For years the service provider has always been to busy to make repairs, so I learned to do it myself. Now I can't even reach them by phone or messaging. They don't respond. Even the voicemail is full; probably with hundreds of other customers they aren't assisting.

Date of experience: August 15, 2024

Reply from DogWatch Hidden Fences

Jerry, thank you for your comments. We apologize for the lack of responsiveness to your service needs, and certainly understand your frustration. This Dealership is currently in transition. In this interim period, our Corporate Customer Service team would be happy to assist you. You can reach them at (800) 793-3436 x614, M-F, 9:00am-5:00pm or via email at info@dogwatch.com. Again, our sincere apologies.


Rated 5 out of 5 stars

We've been a Dog Watch customer for…

We've been a Dog Watch customer for nearly 4 years. Hoyt is our primary contact. He did an outstanding job installing the invisible fence, training our dog to stay within the fence boundaries.
Hoyt also handled a few follow-up issues including when the underground fence wire was accidently cut by a landscaping contractor. Also, recently we had an issue with the Dog Watch collar. Hoyt responded promptly and corrected both issues.
We highly recommend Dog Watch for outstanding product, service, and support.

Date of experience: July 09, 2024

Reply from DogWatch Hidden Fences

Thank you again for taking the time to let us know how we did. We hope you have a great day Kevin! Don't hesitate to reach out in the future.


Rated 5 out of 5 stars

We have had DogWatch for several years…

We have had DogWatch for several years and have worked with Laurie. She is remarkable at training and has even responded on a Sunday when our puppy had “broke out”— she tested our equipment and helped us solve the issue. Great company. Great service. Can’t say enough about how great Laurie and the company is

Date of experience: July 28, 2024


Rated 5 out of 5 stars

Great company !!

Great company. They respond everytime we have a question... awesome to work with. Our second property with DogWatch. Our lab can use entire property without physical fencing, wildlife benefit having no physical fencing as well.

Date of experience: July 08, 2024

Reply from DogWatch Hidden Fences

Thank you Matt! We appreciate your review of DogWatch of Nashville. Please reach out anytime you need anything or have any questions. We are always available.


Rated 5 out of 5 stars

Broken receiver

We’ve had Dog Watch invisible fencing for many years. I think it was installed in 2001.
Our dogs love the freedom the system gives them to run and play all day, every day. The BEST thing about it is the customer support and the lifetime warranty for the receivers.

Date of experience: July 08, 2024


Rated 5 out of 5 stars

DogWatch fence…stress relief and peace of mind

Tim was out to measure and give us an estimate within just a day or two of calling him. Wasn’t long after that that the fence was up and functioning… Flags were up… And dogs were being trained by him. Very professional and personable. Runs his business well, highly recommend! It’s been so nice to just be able to let the dogs out the door!

Date of experience: June 19, 2024

Reply from DogWatch Hidden Fences

"Peace of mind" - that's what we love to hear! Thanks so much for your review, Lynn, and for choosing DogWatch of Winchester.


Rated 5 out of 5 stars

Great investment

I had my hidden fence installed 7 years ago. Haven’t had a dog the last 4 years. Recently added a dog to the family. Called & Jack came out and checked to make sure everything was still working properly. He flagged the property and showed my 14 yr old grandson how to work the collar and train the dog (I’m not physically capable).It’s been 2 weeks and couldn’t be happier. I trust her being outside without worry of her running off. Best investment ever to keep your dog safe.

Date of experience: June 06, 2024


Rated 5 out of 5 stars

One of the casing broke on our dogs…

One of the casings broke on our dogs collar. Jamie was very quick to replace it for us to ensure our pup stays within her boundaries. Very happy with the product, and very happy with the customer service.

Date of experience: July 08, 2024

Reply from DogWatch Hidden Fences

Thanks for taking the time to leave us a review, Debbie! We're glad you're enjoying your hidden fence and the excellent service that our Dealers provide. We will pass along to your comments to Jamie at Ottawa DogWatch.


Rated 5 out of 5 stars

Dogwatch is #1!!

Dogwatch is the best in everything they do - top notch customer service and satisfaction. They are dependable, reliable and very affordable. If you want to feel confident that your fur babies are safe - this is the company to go to!!

Date of experience: June 11, 2024

Reply from DogWatch Hidden Fences

Thank you for the kind review, Melanie! Reach out anytime!


Rated 5 out of 5 stars

It works as advertised or better

It works as advertised or better! Great local support. I can't ask for better... Tom

Date of experience: August 06, 2024

Reply from DogWatch Hidden Fences

Thanks Tom - glad to hear it! We'll pass on your feedback to your local Dealer, Jeremy at DogWatch of Duluth.


Rated 5 out of 5 stars

Dogwatch fence has allowed our dogs to…

Dogwatch fence has allowed our dogs to have the freedom to roam around our yard freely with no worries . We have owned the fence for 4 years now and haven’t had an issue ! Dog watch is great about calling to remind about batteries ( if not on plan ) checking in and answering any questions we may have . Would highly recommend :)

Date of experience: April 03, 2024

Reply from DogWatch Hidden Fences

Katlin Van Vorst, thank you for sharing your positive experience!


Rated 5 out of 5 stars

Great dog fence company

Just very happy with the fact that dog is safe and we don’t have to worry about him running away. Everything was done quickly very efficient and all questions answered. People that represent the company were available to check on equipment if any problems arise. Very happy with this company.

Date of experience: June 13, 2024

Reply from DogWatch Hidden Fences

Thanks so much, Pamela! We appreciate your review, and are so happy our hidden fences help you keep your pup safe at home. We'll share your feedback with Rob and the team at DogWatch of Litchfield County.


Rated 5 out of 5 stars

Satisfied Customer

Mr. Paul Cobb listened to where I would like the parameters to be for the puppies and agreed to some and explained where and why it would not be conducive in other areas. He was pleasant, professional and not hurrying me to make final decisions. Overall I received the hidden fence areas that I requested. I am totally pleased thusfar!

Date of experience: February 15, 2024

Reply from DogWatch Hidden Fences

Thanks Olivia - we appreciate your review and your business. We will pass along your feedback to Paul at DogWatch of Mid Alabama. Give our best to your pups!


Rated 5 out of 5 stars

Knowledgeable, communicative, timely, professional...

Couldn't be more pleased with Troy's work; he is extremely knowledgeable, easy to communicate with, timely, and along with his team, very professional, friendly, efficient. A few weeks after install and a short training session, he followed up to make sure everything was to our liking. We finally feel safe having our pup roam around our property. Highly recommend!

Date of experience: July 06, 2021

Reply from DogWatch Hidden Fences

Thank you very much, Madelene! We really appreciate it.


Rated 5 out of 5 stars

AMAZING…

The guys were able to come sooner than planned, which was excellent. We were amazed that, even though a downpour of rain began shortly after their arrival, the fence was in the ground and backfilled within twenty minutes. And while the fence was being put into the ground, the other gentleman was getting the collars ready and installing the electrical stuff inside the house. Much sooner than we expected, we were outside with our three naughty little dogs, getting our first lesson on beeping and zapping! We are about one month in, and even days after the install, we have much better behaved dogs. We usually try to tackle projects like these on our own, and we are so glad we went with DogWatch. It was and continues to be so worth the investment. We had a collar chewing incident, and the replacement was in the mailbox the next day even. I can't say enough how professional, efficient, and just what nice guys Steve and Randy are. They sure know what they're doing, and this has been a life changing experience for us. We are in Chautauqua County in New York State, which I'm not seeing on the location list!

Date of experience: May 05, 2024

Reply from DogWatch Hidden Fences

Thanks so much for you comments, Marcy, and for taking the time to share your feedback. And you are correct - we'll be sure to add Steve and Randy's Dealership, DogWatch of Chautauqua and Erie PA, to our locations on Trustpilot. Thanks again, and give our best to your pups!


Rated 5 out of 5 stars

Dan saved the day again

Dan saved the day again! After major construction he came in and reconfigured our entire system in half of a day and our dog Miss Cleo is loving all of her extra space. From speaking with Jen and setting up the appointments and Dan completing the work on time (even with all of the crazy rain), they are a wonderful team. This was our second time using them and would not hesitate to call them again in the future if our needs change. And I tell all of my friends about them. They are one of the few companies these days that deliver exactly what they promise and in this case even a little more all at the quoted price. Thanks Jen and Dan! You guys are top notch in my book!

Date of experience: May 17, 2024


Rated 5 out of 5 stars

Great product, great people

Our dogs were escaping the fence around our yard several times per week! Watch Dog invisible fence system has improved our lives tremendously in just the week we've had it! No more chasing down dogs or bathing them when they've returned from their adventures. Such a peace of mind! Donnie was WONDERFUL to work with. Amazing local company!

Date of experience: December 02, 2021