Dobell Reviews

1,809  •  Excellent
TrustScore 4.5 out of 5

4.6

In the Men's Clothing Store category

dobell.com

Visit this website

dobell.com
Write a review

Company activitySee all

Your profile picture

Write a review

Reviews4.6

1,809 total

Sort:

Rated 5 out of 5 stars

Great place to purchase a morning suit ensemble

Fast delivery, quality product, excellent communications. Hard to find morning attire in US - this outfit was just what I needed, was priced fairly and was shipped quickly to the USA from the UK via DHL with end-to-end tracking. The email communications were consistent and clear, and kept me well apprised of progress. Sizing was spot on.

Date of experience: August 20, 2024

Reply from Dobell

Good morning Mike,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Excellent quality and shipping

Everything with my order met or exceeded my expectations. The quality was very surprising. I will definitely buy from Dobel again.

Date of experience: August 31, 2024

Reply from Dobell

Good morning Wesley,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

First-time buyer and the ease of…

First-time buyer and the ease of purchasing was amazing. One thing I noticed from your website all your trousers are flat front, really like pleated pants too.

Date of experience: August 28, 2024

Reply from Dobell

Good morning Omar,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Customer service

Customer service

I ordered a tuxedo vest and when it came the button on the bottom was completely off… I emailed the customer service and they sent me a brand new one within a day and made it right. I was skeptical after the first order but when they made it right that made me a happy customer. Thank you!!

Date of experience: August 12, 2024

Reply from Dobell

Good afternoon,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery. High quality product and a perfect match to my wife's gown. Would definitely use them again.

Date of experience: August 21, 2024

Reply from Dobell

Good afternoon,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Size was true to description and fit…

Size was true to description and fit was perfect, solid price! I will definitely use this site again.

Date of experience: August 19, 2024

Reply from Dobell

Good afternoon,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Quality of the clothing is excellent…

Quality of the clothing is excellent for the price. Fast shipping. First pair of pants were one size too small. Return process was easy. Second pair fit perfectly and arrived quickly.

Date of experience: August 01, 2024

Reply from Dobell

Good morning Erika,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 4 out of 5 stars

I like the convenience as the items…

I like the convenience as the items came very fast.
I was shocked to see the bright purple lining on the inside and on the Vest of the three piece suit- which was ok until I found that that lining could not be changed. This really made the game changer for the groomsmen. White Slim fit shirt material was a little too thin. The pants and the jacket were decent quality for a short wear... however make sure to size up on the jacket.

Date of experience: July 24, 2024

Reply from Dobell

Good afternoon Karen,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

My new Harris Tweed.

The Harris Tweed I just bought through Dobell far exceeded my expectations and delivery was excellent. My reaction when I first saw it was, Wow! It was a great experience, probably my best purchase.

Thank you.

Richard Rodman

Date of experience: July 27, 2024

Reply from Dobell

Good morning Richard,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

A better way to buy a suit?

I am impressed by the suit and the quick shipping. I had to return 2 parts from my first order, because of the size and when these were returned the acknowledgement of the return was quick.

Having to pay for return shipping is a deterrent to placing a first order and given the sizing variation you need to assume you may return items before you are done.

Date of experience: July 18, 2024

Reply from Dobell

Good afternoon,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 4 out of 5 stars

The inner shirt came with a tear in it

The inner shirt came with a tear in it, had to get it repaired since I didn’t have time to wait for a new one to be shipped. Everything else was slightly to big so got it tailored but quality was very nice.

Date of experience: July 31, 2024

Reply from Dobell

Good morning Luis,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Good value and prompt delivery

Easy to use website. Nice selection of styles and colors. I purchased a Tuxedo, 2 formal shirts, bow ties, and an additional suit. Very pleased with the quality, delivery, and price.

Date of experience: April 13, 2024

Reply from Dobell

Good afternoon,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

I received a quality suit at a great…

I received a quality suit at a great price with fast shipping

Date of experience: August 21, 2024

Reply from Dobell

Good afternoon,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 3 out of 5 stars

Vest wasn't like pix in Ad

The pix in the ad showed a green color of product that was inaccurate. Actual color of green was an entirely different shade when it arrived. Also, sizing was too big, which I used based on your recommendation. I have bought products from you before, at least 4x. Never had this problem before.

Date of experience: March 23, 2024

Reply from Dobell

Good morning Jim,

Thanks for taking the time to leave your review, I'm sorry you are not happy with the expected color and I have reported this to the relevant departments to look into.

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk.

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Even though merchandise is coming from…

Even though merchandise is coming from the U.K. to the U.S.A., we received merchandise within a week from placing the online order via DHL. Jackets ran slightly small (order 1 size larger than your norm), but returns were credited promptly.

Date of experience: June 10, 2024

Reply from Dobell

Good morning Linda,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 5 out of 5 stars

Great service

Great service. Great product, high quality and value.
This is my third purchase using Dobell.
Suits fit without alteration right out of the bag. Very happy repeat purchase and will use again.

Date of experience: July 17, 2024

Reply from Dobell

Good afternoon,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 3 out of 5 stars

They do not handle exchanges

They do not handle exchanges. Lovely vest. Too small. Alas. Returned vest and ordered next size as a new transaction as instructed. Second purchase fit well.
Notified that first vest had arrived back in UK and refund was in process. Paid $149 for vest and will be refunded $99.
Followed all return instructions re: original packing material and tags. Paid postage to Miami as required. So essentially paid $200 for a vest that was priced at $149. A bit of a dupe.
Ouch.

Date of experience: December 30, 2023

Reply from Dobell

Good morning Deni,

Thanks for taking the time to leave your review.

I can confirm your garments were shipped from the UK as per your DHL tracking and delivered successfully so any refund will be minus the shipping you paid.

I can see from our system your refund for order 9000080376 was for the full amount paid, including shipping so unsure were the shortage is?

We have a returns warehouse in USA where your returned garment was successfully received back to, this triggered the refund.

Im afraid we don't offer exchanges in the USA currently due to the nature of UK-US facilitation but we are working on this to improve the customer proposition further.

Please contact info@dobell.com if you have any further issues and the team will gladly support.

All the best

Dave Butcher
Customer Service Manager

Rated 5 out of 5 stars

Amazing service speed!

The jacket arrived with incredible alacrity and in beautiful condition. The wonderful garment bag that it was packaged in will be useful for an upcoming trip. My husband broke his elbow before this arrived so I am hoping it will fit well once he gets his cast off...it sure is a handsome article of clothing!

Date of experience: June 05, 2024

Reply from Dobell

Good morning MTK,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager

Rated 3 out of 5 stars

Material Quality Acceptable, BUT….

While the quality of the Harris Tweed vests we ordered were as expected, the sizing had a-lot to be desired. We originally ordered a size ‘large’, it turned out to be too snug and returned the vest, at our expense and received a refund. We re-ordered the same vest in ‘X-large’ which turned to be truly XL. We believe the first vest was a ‘medium’ wrongly marked by the manufacturer. The XL was correctly marked. The lack of any method to contact Dobell Customer Service other than email made the whole process too arduous to try a third time. We are awaiting our refund. Note it costed us close to $20 to return the 2 vests via insured US mail, with no recourse to recoup this cost.

Date of experience: January 25, 2024

Reply from Dobell

Good morning Neal,

Thanks for taking the time to leave your review, all reviews are key to understanding how we can further improve our services.

Firstly I apologise for any inconvenience caused by the sizing, the warehouse have now looked into this and found some of the Large vests are indeed not true to size due to a manufacturing error.

This has now been addressed to avoid going forward and we are also looking into offering Free Returns in the US as well as switching back on the phones.

I have now processed a full refund for you including the shipping costs to offset what you have paid for returning to our USA warehouse.

apologies again, all the best.

All the best
Dave
Customer Services Manager

Rated 4 out of 5 stars

Quick to receive & exactly what I needed for my occassion

My order came very quickly and was almost perfect. I just received a different tie than I had ordered. I asked for a solid green tie and I got a plaid tie instead. Not a big deal as I had an alternative option I used. Everything fit to the measurements I provided. Definitely would use them in the future.

Date of experience: June 04, 2024

Reply from Dobell

Good morning Steven,

Thanks for taking the time to leave your review, we love receiving positive comments from our customers!

Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.

We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk

All the best
Dave
Customer Services, Operations & Logistics Manager