Deriv Reviews

52,295  •  Excellent
TrustScore 4.5 out of 5

4.4

In the Non-Bank Financial Service category

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Rated 5 out of 5 stars

Easy trading on deriv

Very easy to trade profitably then introduction of new Items to trade on eg boom and crush 900,600 and dex markets .I feel good because I rely so much on scalping spikes therefore I feel I have a wider range of making choices compared to before when we only had only 4 boom items.

Date of experience: September 14, 2024

Reply from Deriv

Hi Sammy! We appreciate your feedback and are glad to hear you're enjoying the expanded trading options. We understand the importance of having a diverse range of markets to choose from, and we're committed to providing our users with the best possible trading experience!

Rated 5 out of 5 stars

It's my first experience in trading and…

It's my first experience in trading and this platform of deriv is giving me a good motivations since navigating and using various tools which looked complicated to me at first are easy now. I use swift cash to deposit and everything is perfect. With this platform i determined to perfect my skills in tradition. I do appreciate your work guys.

Date of experience: September 13, 2024

Reply from Deriv

Dear Ambuka,

Thank you for sharing your positive experience with our platform. We are thrilled to hear that you are enjoying your journey into the world of trading and finding our tools easy to use.

Your determination to perfect your skills is inspiring, and we are here to support you every step of the way.

We appreciate your kind words and are committed to providing a platform that empowers traders of all levels.

Regards,
Team Deriv

Rated 5 out of 5 stars

Their Live Chat Respondents are very…

Their Live Chat Respondents are very Professional and Helpful. I used their Live Chat service because of a Cashier issue i needed help with. So the respondent i got was Raoul and he helped me every step of the way and made sure i understood all that i needed to about my issue until it was resolved. Id give them an extra star if i could

Date of experience: September 11, 2024

Reply from Deriv

Hi Dumisile, We truly appreciate your kind words and the positive experience you had with our Live Chat service. We're thrilled to hear that Raoul could provide the assistance you needed and that he went above and beyond to resolve your issue. We strive to offer exceptional customer service, and your feedback reinforces our commitment to providing a positive experience for all our customers.

Rated 5 out of 5 stars

faster payment and withdrawal

faster payment and withdrawal. The customer service is great fast and reliable. They are also happy to assist you with whatsoever. I love Deriv is the best broker.

Date of experience: September 13, 2024

Reply from Deriv

Hi Emmanuel,

Thank you for the 5-stars!

We are happy to hear you had a positive experience with our service. Our priority is customer service and we are glad that we hit that mark for you.

We are thankful for customers like you and we look forward to having you again.

Sincerely,
Team Deriv

Rated 5 out of 5 stars

I really like the way they are so…

I really like the way they are so sensitive with data privacy.
Its very great working with Deriv. One broker i trust with my money and security.

Date of experience: September 12, 2024

Reply from Deriv

Hi Brutus! Thank you for your kind words and for sharing your positive experience. We appreciate your trust in us and are committed to protecting your data privacy. We strive to provide a secure and reliable platform for our users.

Team Deriv

Rated 5 out of 5 stars

I gad deposited funds through the…

I gad deposited funds through the ZingPay method on Thursday...the Funds didn't reflect instantly but on my bank account the money was deducted.I contacted Deriv on live chat ...their team is friendly and understanding...A big thanks to agents Soledad who helped me with the Deriv Ticket and Jose B for helping me get my funds on my Deriv account...Thank you so much Deriv Team

Date of experience: September 06, 2024

Reply from Deriv

Hi Mlungisi! We appreciate you taking the time to share your experience with us. We understand the frustration of encountering delays with deposits, especially when funds are deducted from your bank account. We're glad to hear that our live chat team was able to assist you. We value your feedback and will continue to work on improving our deposit processes to ensure a smoother experience for all our customers.

Rated 4 out of 5 stars

You should try it

Deriv is not a perfect broker, sometimes they take long to answer specially when your query is escalated to other departments, but once they are on it they will try to help. I still believe in this broker it is better than many brokers their reputation is good.

Date of experience: September 07, 2024

Reply from Deriv

Hi Armando,

This review made our day!

Thanks for sharing your experience with us and the community about our platform.

We would love to continue having you again for years to come.

Sincerely,
Team Deriv

Rated 4 out of 5 stars

Updates in advance

Whenever there are changes or anything that might affect our trading, the company makes sure that we are made aware of in advance.

Date of experience: September 10, 2024

Reply from Deriv

Hi BTD! We appreciate your feedback and are glad to hear that you value our communication efforts. We strive to keep our clients informed about any changes that may impact their trading experience.

Rated 5 out of 5 stars

Simplified deposits and withdrawals…

Simplified deposits and withdrawals plus having a variety of instruments to trade with which have competitive spreads. I've recommended Deriv to all my trading buddies coz of the above. You are the Best! Keep it that way.

Date of experience: September 03, 2024

Reply from Deriv

Hi Moses, Thank you for your kind words and for recommending us to your trading buddies. We're thrilled that you find our deposit and withdrawal process simplified and that our trading instruments with competitive spreads are beneficial. We appreciate your positive feedback and will continue striving to provide our users with the best possible trading experience.

Rated 1 out of 5 stars

I accidentally gave my CR to a Stanger…

I accidentally gave my CR to a Stanger yesterday late afternoon promising to help me with fast and easy deposit and withdrawals....Now suddenly my deposit is stuck somewhere and that by giving people only the CR number....thats bad....life cht confirmed in our conversation that deposit still processing...It never happened with this method(Ozow) methodI've used for more than months if not years...

Date of experience: September 16, 2024

Rated 5 out of 5 stars

Deriv live chat is Excellent 👌🏻

Deriv live chat is Excellent 👌🏻, when talking to them i felt like I was just chatting face to face with them with prompt service and friendly manner

Date of experience: September 12, 2024

Reply from Deriv

Hi Gloria! Thank you for your kind words! We're thrilled to hear that you had a positive experience with our live chat team. We strive to provide our users with prompt and friendly service, and it's great to know that we achieved that for you.

Rated 5 out of 5 stars

Deriv customer care is the best I have…

Deriv customer care is the best I have experienced so far with the fastest response to their customers! Their services are simply the best in the industry

Date of experience: September 12, 2024

Reply from Deriv

Hi Cok! Thank you for your kind words! We are thrilled to hear that you have had such a positive experience with our customer care team. We strive to provide our customers with the best possible service and we are grateful for your feedback.

Rated 5 out of 5 stars

Trusting myself and trusting your…

Trusting myself and trusting your company... I am not yet there but I love Deriv mostly V251s

Date of experience: September 15, 2024

Reply from Deriv

Hi Israel, Thank you for your kind words and for sharing your experience. We appreciate your positive feedback and are glad you enjoy using our platform. We strive to provide our users with the best possible experience and always work to improve our services.

Rated 5 out of 5 stars

The customer service is very friendly

The customer service is very friendly, kind and humble, willing to help as much as they can

Date of experience: September 15, 2024

Reply from Deriv

Hi Imran Ali, Thank you for your kind words! We're thrilled you had a positive experience with our customer service team. We strive to provide excellent support and we appreciate your feedback.

Rated 5 out of 5 stars

Date of Deposit: 2024 _08_30__

Date of Deposit: 2024 _08_30__
Kindly i request dear deriv team i deposit 10 Usdc with my binance_But still i didnot receive usdc in deriv so please help me and solve my problem
Thanks a lot

Date of experience: September 22, 2023

Reply from Deriv

Hi MʌQsooɗ,

We're sorry to hear that your experience with us didn't meet your expectations. We value your feedback and are committed to making things right.

To better understand and address your concerns, our team has sent you an email. We're looking forward to hearing more from you.

Thank you for giving us the opportunity to improve.

Sincerely,
Team Deriv

Rated 5 out of 5 stars

I am top partner from Pakistan…

I am top partner from Pakistan Islamabad and I I love to work on it due to 7 days rest I don't know

Date of experience: September 15, 2024

Reply from Deriv

Hi Danish! Thank you for your kind words and for sharing your positive experience.

Team Deriv

Rated 5 out of 5 stars

Lately withdrawals take less than…

Lately withdrawals take less than 20minutes to process which is super awesome. Please keep this up, initially you could wait for over 6hours

Date of experience: September 09, 2024

Reply from Deriv

Hi Allan! We appreciate your feedback and are glad to hear that our withdrawal processing times have improved. We are always working to enhance our services and provide a seamless experience for our customers.

Rated 5 out of 5 stars

Deriv costomer care & IT team services is very very Good

Deriv whatsapp chat services is very first

Withdraw process is good & first

Date of experience: September 11, 2024

Reply from Deriv

Hi D,

Thank you for the 5-stars!

We are happy to hear you had a positive experience with our service. Our priority is customer service and we are glad that we hit that mark for you.

We are thankful for customers like you and we look forward to having you again.

Sincerely,
Team Deriv

Rated 1 out of 5 stars

I am sick and tired of the horrible…

I am sick and tired of the horrible experience with Deriv...Never using their platform again. 4 days later and I still havent received my money back after they said to wait 24 hours...Now when I chat in they keep ending the chat and the system comes up saying I closed the chat smh.

Date of experience: September 11, 2024

Rated 5 out of 5 stars

The company has been wonderful to me…

The company has been wonderful to me because I get amazing services and the trading platform has been superb. I love the fact that they make the withdrawal and deposit so easy and hassle free.

Date of experience: September 07, 2024

Reply from Deriv

Hi Diandrew! Thank you for your kind words! We are delighted to hear you are enjoying our services and appreciate your positive feedback.

We are committed to providing a seamless and user-friendly experience for our clients, and we are glad that our efforts are appreciated. We value your business and look forward to continuing to serve you.

Team Deriv