Defera Reviews

7  Great
TrustScore 4 out of 5

4.1

In the Travel Agency category

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Reviews4.1

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Rated 5 out of 5 stars

Excellent customer support

I recently completed the final installments for my flight, and I must say, the entire process was an absolute breeze. From start to finish, everything went smoothly, and I couldn't be happier with the experience. The customer service was truly top-notch, always attentive and eager to assist. Every email inquiry I sent was met with a prompt and helpful response, often within minutes. It’s clear that the team is dedicated to ensuring a seamless experience for their customers, and it made a significant difference in my booking process. I felt well taken care of at every step, and I’ll definitely be using their services again in the future.

Date of experience: August 20, 2024

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Rated 4 out of 5 stars

Customer Service Win

I was unsure about how this process might go, what to expect, and if it would work out. The design choices are sleek but have a mysterious appearance.

Thankfully it did!

I will say I think more could be done to provide peace of mind. For example, presenting more details about what to expect prior to selecting this service as an option and adjust user interface to find things more easily.

That all being said, I found success with this service and that is thanks to the incredibly responsive real person communication.

I would recommend this service because of this.

Date of experience: August 16, 2024


Rated 5 out of 5 stars

Defera is now my only go to for booking…

Defera is now my only go to for booking flights. I travel often and am so happy I stumbled across this amazing company! Not only do I not have to pay for tickets completely up front but they help me every step of the way. Communication is 5 stars alone. I highly recommend them!

Date of experience: August 11, 2024

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Rated 5 out of 5 stars

My experience with Defera was excellent

My experience with Defera was outstanding from start to finish. The entire process was smooth and hassle-free, making my travel plans much easier than anticipated. Whenever I had questions or needed assistance with my flight, Defera's team responded promptly and effectively via email. Their quick and informative replies ensured that I was always up-to-date and well-informed. This level of customer service significantly reduced any potential stress related to my travel arrangements. Based on my positive experience, I wholeheartedly recommend Defera for anyone looking to book a flight. Their professionalism and efficiency truly stand out, and I would not hesitate to use their services again in the future

Date of experience: August 07, 2024