I have ordered a ton from Cupshe and it always comes in a timely manner. I am always pleased by the quality, especially the swimsuits. Regarding pre-orders, they are quite good at keeping you posted about shipping dates. I have no problem recommending them.
I am an older woman that probably shouldn't be wearing a bikini, but I have to say that it suited my slight frame very well. I felt sufficiently covered and I was happy that it wasn't necessary to constantly adjust. I was even able to do Aquafit confidently without losing my top.
When I originally ordered my bikini, it came in the wrong size. After a little back and forth, I was provided a replacement suit in a different pattern and color. The suit was better than I expected. I like that there is a ruffle to the bikini top that you can adjust to accommodate your size.
The clothing is of good quality and nicely made. I love the little plastic pouches it comes in so very handy to use afterwards for wet swimwear. The wrong size bikini was sent but the customer service team who rectified the matter were excellent. So quick and efficient some of the best service I have experienced! I have been recommending you to everyone!!!
The company is very reasonable in terms of service, returns and sales. Options are plentiful - there’s always something you want to purchase. The app however has crashed a couple of times after long periods of use.
The quality of the clothing is only okay. Most of the clothing fits larger than I’d like and the return/exchange policy is a pain! Overall if the clothes fit they’re best and affordable!
Paid for express delivery for items to arrive in time for a holiday. Parcel arrived late and I advised I would be sending the entire order back on this basis. The returns process is a nightmare. I have waited over 28 days for a refund to them only receive a partial one which I have contested. The cupshe customer service team are prompt at responding and have since issued a further refund however the amount is still wrong and each return seems subject to additional fees and deductions without explanation. So far I am out of pocket for express delivery fees, returns fees and two lots of return postage even through order was returned in one go for an order that didn't arrive in the timeframe required. I guess you (don't) get what you pay for.
Purchased summer dress, paid for express delivery to get it before Holiday. Received an email that it is delayed, got refund for express delivery, dress came when I was on Holiday. Waist of time. I wish that I would buy that last dress somewhere else. If you can't guarantee express delivery, do not offer this service !
Date of experience: September 02, 2024
Reply from Cupshe
Dear Ingred, we regret any inconvenience or frustration that your experience has caused you.
Depending on the shipping method you choose, the package is normally delivered without delay. Kindly be noted the shipping efficiency showing on our website is calculated in business days. We attach great importance to the timeliness of parcel shipment.
We have carefully reviewed your order placed on August 27th and would like to clarify a few details regarding the delivery. Based on the shipping method you selected, Express Shipping (3-5 business days), the latest expected delivery date would be September 2nd. After checking the tracking information and our system records, we can confirm that your package was indeed delivered on September 2nd, which is within the normal timeframe for Express Shipping.
We understand how important it is for you to receive your order promptly, and we assure you that we always strive to meet those expectations. If you encountered any issues with the delivery or if the order didn’t arrive as expected, please do let us know right away. Your satisfaction is our priority, and we are here to ensure everything is resolved to your satisfaction.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
First time ordering and I was very pleasantly surprised with quality of swimwear. Great selection however it would be great to have some EE+ cup size options. Communication was great and when I returned some items was very happy with New Zealand address to reduce cost of postage and very quick refund applied
I absolutely love Cupshe! I have used them for years and have never received a bad quality product. I may not have personally liked how something fit on my body but if thats the case I have plenty of takers in my family who love them! Great bathing suits, dresses, sweaters etc!
Cupshe made it difficult to complete a return. I lost money due to the fact I couldn't find anything on their site that was worth the total amount. Therefore I lost money when I purchased something at a lower cost. Plus I still had to pay shipping. It doesn't seem to matter that, I the customer, loses money. I guess my loss is their gain. The entire system was hard to purchase and return. I will Never use them again.
Amazing customer service at Cupshe!!! Super cute and affordable clothes, fun to shop, and as always something new! Truly best CS for a website. And they are so fast with deliveries. Love this site!
First time buying from Cupshe. Very reasonable prices, good quality and choice of clothing and although worries about Customer Service following others’ reviews, I can’t fault the process on returning some of the items. Will definitely use again!
Great outfits that were easy to order & arrived on time for our vacation. I will definitely look to order more in the first & I would recommend the brand.
I receive my order from Cupshe and it has a hundreds of ants and ants eggs inside the package! It was very weird and scary. And I have ordered from them before. When I reached out to their customer service, they asked me for a picture and a video of it. I said I was trying to kill the ants because they were big and its a lot and I am allergic to those bugs and trying to contain them so they don't spread inside my house because I have pets; grabbing my phone and taking a picture/video was not in my head at that moment. Then they promised me to refund me. But several months after they never did. My advice is, NEVER NEVER buy at cupshe . If you want their product, get it through amazon for easy returns and refunds.
Date of experience: May 25, 2024
Reply from Cupshe
Dear Laarni W, we regret any inconvenience or frustration that your experience has caused you.
Thank you for reaching out to us, and we sincerely apologize for the unpleasant experience you’ve encountered with your recent order. We completely understand how concerning it must have been to discover ants inside your package, and we truly appreciate your patience as we address this matter.
Please rest assured that we take this type of situation very seriously. Upon receiving your complaint, we immediately conducted a thorough inspection of our warehouse, including a full round of pest control measures. After careful examination, we did not find any signs of ant activity in our storage or packing areas. We maintain high standards of hygiene in our facilities to ensure that our products are stored in a clean, safe environment.
That being said, considering your experience, it is possible that the ants may have entered the package during transit or while it was sitting in your mailbox. Unfortunately, we cannot control external factors after the package leaves our warehouse, but we are eager to resolve this issue to your satisfaction.
To help us better assist you, could you kindly provide your order number? With this information, we can look into the details of your order and find the best way to address the issue.
I am happy with all my purchases since coming across this website. The quality of the items is great. The size is accurate too. I also love the variety of things offered.
The delivery date is within a reasonable time (5-7 days). Returns and refunds are easy. ...and since every thing is well written on the website, there's really no need to contact customer support. Most clothes are true to size. Styles are super cute and quality made.
White one piece bathing suit with key hole design , very soft fabric , great fit , true to size , great design , cute little zippy bags great for travel
The order came faster than they indicated and the items were exactly as indicated in the picture. One suit did not fit and I was going to return. The return policy is amazing.