I had a young man named Jerry come to my door yesterday he told me I could get credit to my supply charges on my ComEd bill. He stated all I had to do was sign off to receive my credit. He never said anything about changing services or signing up with another company. When he was walking away I asked if that was a pamphlet that explained how it worked and could I have it. He handed to me. I’ve no idea what the hell scam you people play but he never once mention signing up with another company for anything. I was told I was getting credit from ComEd on the supply charges. I want to know what this means and how I will actually benefit from this lie perpetrated on me.
They explained everything, helped, helped save a lot of money when I reinstalled everything to solar energy, I hope the connection will work and I will continue to work with them.
Switching was easy, got a rate that's very competitive with the default from my utility, and feels great to know I'm doing something about the climate crisis.
They were quick with responding to questions and saved me a lot of money switching to solar energy. The promotional gift card was harder to receive, if you jump through the hoops it will come eventually.
Our electric bill has risen over $30.00 the past couple months. We are going to switch back to National Grid. We realize that the heat wave caused excessive energy use, however our neighbor's cost were significantly less.
Date of experience: June 30, 2024
Reply from CleanChoice Energy
Thank you Elaine for sharing your feedback with us. Reviewing your account, your usage increased by 52.14% vs. your initial invoice. This is common in the summer months when cooling devices such as fans and air conditioners may be running. Please note, you were signed up on a fixed rate for 12 months so the cost per unit of electricity with CleanChoice remained the same. Comparing your bill to that of a neighbor, family, or friend is like comparing apples to oranges. You must consider the usage, the rate, and the type of electricity being provided. CleanChoice is proud to offer only 100% clean renewable energy sources, and not dirty, polluting fossil fuels like the majority of suppliers on the market. I do show you were also able to reach our customer experience team to successfully resolve your issue. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: 1-800-218-0798. Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST.
Was looking for low priced electricity because I purchased an electric vehicle. Pennsylvania allows you to pick your energy supplier. Clean Choice not only provided the best rate but also is 100% clean energy. This was very unusual as clean energy suppliers are notoriously the most expensive. So now I'm locked in for 12 months and everything is just peachy!
Going green and helping the environment is paramount to me! Clean Choice Energy helped me do that. They offer the best option for the planet. Try them and see for yourself- you won’t regret it!
The agent was well informed and very customer oriented. he took considerable time to explain the various options before I made the selection for wind. I have a 1 yr contract locked in so it was the best choice. I encouraged 3 others to do the same at a bridge group after bringing my first bill to them to show $19 PER MO SAVINGS. THEY NEVER COULD GET THE SAME STORY FROM THE AGENTS THEY TALKED TO.
I was using a different "Clean" energy electricity supplier and their rate was going up. I was looking for a new supplier and happened upon CleanChoice energy. Not only was their rate considerably lower than my existing supplier, but they made switching quick and easy!
The switching was very smooth process and save a lot of money since electricity costs about 40% reduction. Also support green energy initiatives and save our planet
Date of experience: July 08, 2024
Reply from CleanChoice Energy
Yong, thank you for sharing your feedback with us! We are happy to hear you are saving money & supporting the environment. Absolutely a win win!
I'm sure I'm making less impact on the environment with CleanChoice. However, they keep offering me a prepaid card to reward me for my choice, but they never send it to me. It seems to be all talk and no action.
Date of experience: June 21, 2024
Reply from CleanChoice Energy
Thank you Carol for reaching out to us. Customers in the state of NY are not eligible to receive cash offers, due to regulations. This is stated in the terms and conditions of the offer. Instead, for NY, we provide offers for Energy Saving products such as LED Bulbs, Nest Thermostats etc, which was already redeemed on your account. I see you have also reached out to our Customer Experience team to successfully clarify this matter. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: 1-800-218-0798. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST.
I signed up for a great rate that was good for 1 year. Then about 1 1/2 months prior to end of the promotion I received a letter stating that if I didn't renew my service that the rate would be almost 3x what I have been paying and if I chose to renew it would be over double the introductory rate, which is still more than the SCO rate from the Illuminating co. This rate is not promotional but it is variable. Needless to say I switched.
Date of experience: July 12, 2024
Reply from CleanChoice Energy
Thank you Andrew for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate that you signed up for a 12 month fixed promotional rate, which was ending. As per your terms and conditions, we mailed out a renewal offer to you for review (prior to contract expiration), should you wish to remain with CleanChoice for another 12 months. This offer may be accepted or rejected, with no commitment. Your renewal offer included a price difference of $0.05 cents per kWh, which does not reflect the 3X increase as claimed. We do receive new rate plans every month, based on the market, and are always available to review plan options with our customers at any time. Please note, at no time were you on a variable rate, nor were you offered a variable rate at renewal. Your current contract was coming to an end, and the agreed upon price for 12 months was expiring. A review of your account also reflects you were able to speak to our customer experience team to successfully resolve your issue. Thank you for the time in which you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We are always happy to help. We may be reached at: 1-800-218-0798. Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST.
I shopped for the best price on renewable energy and Clean Choice was the clear winner. I've been purchasing my electricity from them for several months now and it's been great.
Great promotion rate, then the renewal rate was much higher than most. the default rate of $.14/kilowatt was outrageous! Slamming, I believe they call it! Sad commentary for a "Clean Choice" company. Won't get fooled again, I hope!
Date of experience: July 01, 2024
Reply from CleanChoice Energy
Thank you Mark for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate that you signed up for a 12 month fixed promotional rate, which was ending. As per your terms and conditions, we mailed out a renewal offer to you for review (prior to contract expiration), should you wish to remain with CleanChoice for another 12 months. Your renewal offer included a price difference of $0.03 cents per kWh, making your renewal price $0.084 per kWh, and not the $0.14 as claimed. We are happy to provide you with an additional copy of your renewal offer for your records. We do receive new rate plans every month, based on the market, and are always available to review plan options with our customers at any time. Please note, slamming is defined as the instance in which a customer is enrolled in something without their authorization. At no time did this take place, and any instances of this would not apply. Your initial 12 month enrollment was completed by you online, and the corresponding terms and conditions were mailed at the beginning of your service. As your current contract was coming to an end, and the agreed upon price for 12 months was expiring, a renewal offer was required to be sent. This offer may be accepted or rejected, with no commitment. A review of your account also reflects you were able to speak to our customer experience team to successfully resolve your issue. Thank you for the time in which you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We are always happy to help. We may be reached at: 1-800-218-0798. Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST.
Easy to switch supplier to CleanChoice. All power is from clean energy resources! Reducing my carbon footprint for a cheaper price than my regular supplier. This is a no brainer.
The customer service is great but the rates when you are up for renewal are not good. What I was offered was not competitive with other companies. I like using clean energy but I'm not going to pay more money just to have clean energy.
Date of experience: July 03, 2024
Reply from CleanChoice Energy
Aaron, thank you for sharing your recent experience. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. We receive new rate plans every month and are always more than happy to review them with our customers at any time. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: 1-800-218-0798. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST.
Cleanchoice explains how sustainavle energy works well, which makes me more confident and proud as a customer supporting green energy. They’re also 100% sustainable, not just “green” by comparison to other companies, which I love.
