CASETiFY Reviews

116,494  Great
TrustScore 4 out of 5

3.8

In the Cell Phone Accessory Store category

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Reviews3.8

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Rated 5 out of 5 stars

After making a mistake on the mailing…

After making a mistake on the mailing address I let them know right away and they responded with in less than a day. They said, they would get right on it and ship it to the correct address. Very relieved! they’re sending updates on new delivery date. I have always bought castify it’s a superb product and Didn’t want to miss delivery.Thanks Castify for being so prompt!
Ms.Dugas

Date of experience: September 11, 2024


Rated 5 out of 5 stars

Love my Lisa Frank products

Love my limited edition Lisa Frank products from CASETiFY! I bought a Mirror Rainbow Leopard Phone Case for my iPhone 11 🪞, a Mirror Rainbow Leopard AirPods Pro 2 case, a Rainbow Leopard Impact Watch Band, and finally, to go with my Lisa Frank accessories, I also bought a rainbow pride CASETiFY Impact Watch Case (44mm). Thank you guys so much! Love my accessories and will treat them with upmost care

Date of experience: August 01, 2024


Rated 5 out of 5 stars

Great product

Great product. I love the Magsafe case and the Magsafe mirror card holder. So chic and MagSafe case doesn’t fall or slip compared to others. It never disappoints. Quality wise 1000/10. Will definitely order again. Thank you Casetify! 👌

Date of experience: July 27, 2024


Rated 4 out of 5 stars

My experience is always really good

My experience is always really good. I find prints that I love it protects my phone and it has warranty. I just wish that the warranty applied to every aspect of it whether it’s lost, damaged, wear and tear or if you’re changing over to a new iPhone. I feel we should be able to do so as long as the warranty is active.

Date of experience: September 15, 2024


Rated 5 out of 5 stars

Customer service has me a repeat customer

My son has purchased 2 cases in the past from this website. I had a hard time justifying the prices as I work at a phone store and can get good ones discounted for way cheaper. The insurance claim had changed the device they were sending so I had to request alterations. After my interaction with Mona I will only buy our cases from this company as well as refer my customers as well. Thank you for being so kind, patient, and attentive.

Date of experience: September 08, 2024


Rated 5 out of 5 stars

Customization options are plentiful and brilliant!

The ability to customize the case is something novel and helpful in a world of sameness. While I just ordered the new iPhone 16 pro max along with an Apple case, I’m tired of having a phone just like everyone else. There are so many options here, and so glad I’m able to carry the phone like a camera or a cross-body bag.

I didn’t realize that I could customize the case until I read the review on Apple Insider. So I provided feedback, and hope they can make the necessary adjustments with my order without too much trouble.

I appreciate the risk this company has taken to create something different. I’m looking forward to having this to enable me to enjoy my phone more knowing it’s protected!

Date of experience: September 13, 2024


Rated 3 out of 5 stars

I registered last night the offer of…

I registered last night the offer of 10% off never got sent to my phone as requested I tried again this morning initial msg comes through nothing after that.. I ended up just purchasing the case at the full price with no 10% off for joining

Date of experience: September 16, 2024


Rated 5 out of 5 stars

A stylish and robust case that saves my phone every time

I’m in the process of upgrading my iPhone after five years. In 2019 when I purchased my previous phone, I purchased a Casetify cover. Despite dozens, if not hundreds of drops of occasions when I dropped it, the phone was never damaged.
Of course, I’ve purchased another stylish and robust cover for my new iPhone.

Date of experience: September 13, 2024


Rated 3 out of 5 stars

I believe it is unfair to market 'new…

I believe it is unfair to market 'new user 10% off' when the voucher is not avaliable for new products. If a new customer like me wants to buy a case when new iphone drops, most likely I am buying a case for the newest model. Now I signed up for all the marketing email and text and even linked my phone number, but I can't apply the voucher.
I didn't even get the voucher code email.

Date of experience: September 15, 2024


Rated 2 out of 5 stars

Difficulty canceling purchases

If you make a mistake when paying for a purchase, it is difficult to cancel.
There are many restrictions when receiving and using a discount code, so it cannot be used practically.

구매 결제를 실수 하면 취소가 어려움
할인코드를 받아서 사용 할때 제약이 많아 실질적으로 사용 못함

Date of experience: September 14, 2024

Reply from CASETiFY

Hello there,

Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!

Please be reminded that discount codes are applicable only to items selling at original prices. (Items with remarks that will be excluded from promotions and discount codes, Promotional items, Collectible Collection, Co-Lab Collection, and newly launched products are not eligible for further discount).

If you're in doubt or concerned on anything - just let us know and we're always there to help!

Regards,

Jordyn @ CASETiFY


Rated 2 out of 5 stars

Lens cover is thin glass

I would not recommend the lens protector. The cover is very fine glass which easily breaks. It is not easy to remove once damaged and I cut my thumb on the glass. This was after 6 weeks - refund was refused and they instead offered a discount. I don’t actually need another case so no use to me. No acknowledgment that the cover is stuck on my phone and that it’s cut me,
The phone cases are ok - lasted around 12 months before the rubber came away from the edges and the case needed replacing.
Unlikely I will buy from here again. Will buy from UK where additional buyer protections are in place.

Date of experience: September 15, 2024

Reply from CASETiFY

Hello there,

We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it.

We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help.

At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.

Regards,
Jordyn @ CASETiFY


Rated 5 out of 5 stars

I’ll always get my case from CASETiFY

The company always has so many great options to choose from. Checkout is always fast and easy. I love the awards system. I always come back to CASETiFY for my cases because I know the quality and protection is there.

Date of experience: September 14, 2024


Rated 1 out of 5 stars

So many hoops to jump through to get…

So many hoops to jump through to get 10% off on first order - had to sign up for bulls**t advertising and Never received discount code and had to pay full price.
Make the process simpler, if you want to offer a discount code to your customers do it with 1 click. if you don’t want to, then don’t.

Date of experience: September 15, 2024

Reply from CASETiFY

Hello there,

Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!

Please be reminded that discount codes are applicable only to items selling at original prices. (Items with remarks that will be excluded from promotions and discount codes, Promotional items, Collectible Collection, Co-Lab Collection, and newly launched products are not eligible for further discount)

If you're in doubt or concerned on anything - just let us know and we're always there to help!

Regards,

Jordyn @ CASETiFY


Rated 3 out of 5 stars

Signed up for an email 10% off first…

Signed up for an email 10% off first order and did not receive the discount when I clicked on the link from the email when making purchase. Searched another 15% off coupon and it said that it was successfully applied but it did not reduce the price.

Date of experience: September 15, 2024


Rated 5 out of 5 stars

There is an amazing selection of cases…

There is an amazing selection of cases available. I had a hard time choosing one! The only issue I had was that it is not really searchable by topic. I found several cases that were available that matched the topic but weren't displayed when I performed a search. With the large number of available cases this made finding that perfect case take longer than it needed to.

Date of experience: September 11, 2024


Rated 3 out of 5 stars

Great look and quality!

I love the quality and look of CASETiFY. I am a returning customer and have nothing but good things to say about the durability and great style. The reason for 3 stars is I chose to customize my case with a photo grid and it literally took me 4 tries before it finally worked. Every time I would hit the “done” button, it would bring me back to the beginning again. It finally worked, after nearly 3 hours, but I’m sure it will look amazing!

Date of experience: September 14, 2024


Rated 3 out of 5 stars

Z Flip 6 Impact Case Issue

Already bought 2 case from Casetify. 1 for my Iphone 14pro and 1 for my Z Flip 6. Iphoone 14pro impact case was great but for my Z Flip 6 its slide down little bit when i installed my lanyard at the bottom from my phone. Hopefully Casetify can improve the design for Z Flip 6 and maybe can put cover/protection at the Z Flip hinge also.

Date of experience: September 13, 2024


Rated 5 out of 5 stars

We love your designs and products are…

We love your designs and products are so well made. I am allergic to synthetic fabric so appreciate your tee shirts are 100 percent cotton. And they are so clever. My class ring from college is middle finger in honor of Lord Nermal. Ty web site very easy.

Date of experience: September 12, 2024