50,515 total
My vehicle died - completely dead! Needed a tow and we live in the middle no where. There was no local towing company contracted so I found a company, forwarded the information to CarShield and they set up the tow with my selection. CarShield directly paid the towing compay and up the tow!
Date of experience: July 22, 2024
I needed extensive work on my Lexus LS460 (front Struts). The request was submitted by my mechanic (Northrich Automotive). CarShield worked with them directly through the process. The thing I appreciate is how CarShield kept me updated through the process. Very enjoyable experience.
Date of experience: September 04, 2024
Always fast courteous service. Deals directly with the shop so I get a hassle free repair. Very happy with the experience I always receive with carshield.
Date of experience: September 05, 2024
FAULTY A/C WAS REPAIRED, AN ABSOLUTE NECESSARY IN SOUTH FLORIDA. LAST YEAR A FAULTY TRANSMISSION WAS REPLACED.
SOMETIMES SLOW TO RESPOND BUT, OVERAL, CAR SHIELD IS QUITE GOOD.
Date of experience: September 06, 2024
I had a minor issue finding a service provider, but after getting help from customer service it was a breeze. They helped me find a preferred vendor and it was no issues after that.
Date of experience: September 12, 2024
Carshield has consistently missed deadlines. Caused repair delays, missed scheduled update calls. Reps are unable to provide updates or make decisions or transfer customers to supervisors. Supervisors do not follow up with customers, some reps even say that they are the president of the company. Carshield advertises "stress free repairs" at this point I just want the repair to be done. Also when attempting to submit a complaint on their website, when you click "submit" the link leads to a dead page.
Date of experience: September 09, 2024
The knowledge of why Carshield is so great.. The monthly rate is affordable & customer service made my purchase easy.. Thank you Carshield!!
Date of experience: September 14, 2024
A person should be either own a second car or buy own another auto or be exposed to how the process to file a claim is like a nonstop hamster wheel before a decision is made to purchase Cardshield. This like being on a hamster wheel with all the phone calls that have to be made only to learn the repair shop recommended and where one’s car is towed has no idea what is wrong and it can’t start a claim has it had no estimate and a rental car will not be provided until formal is filed through the repair shop. Call CarShield back and put on hold while being transferred to another number that id never picked up. Each transfer happens because the one reached does not specialize in whatever question one has. HAMSTER WHEEL!!! I started today at 22:40 pm ad it is now 7;30 pm
Date of experience: September 12, 2024
As of now I have my car in the shop for car shield to pick up my car they put it there for free and now I'm waiting to hear back from the mechanics to see what needs to be done that's where I'm at right now.
Date of experience: September 03, 2024
Reply from CarShield
Junius, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Joseph made it an unforgettable experience. He went above and beyond duty and was very helpful. I appreciate him more than he will know.
Date of experience: September 11, 2024
Reply from CarShield
Serena, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I had actually purchased with carshield the gold plan. A week or two later I received an offer in the mail from carshield. With the same gold plan but at a reduced price. I was able to to negotiate with carshield customer service. To upgrade my gold plan to the platinum plan for the same price I had paid for the gold plan. Outstanding
Date of experience: September 02, 2024
Reply from CarShield
Shakir, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Talking with your representative was a great experience. She listened to my problem told me find a garage and get it fixed
Date of experience: September 10, 2024
Representative was very nice and made sure everything was right since my other card had been compromised and I had to get a new one, so my auto payment didn't go through with my old card
Date of experience: September 03, 2024
Reply from CarShield
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
First call got scheduled for repair. Dealership had used before with no issues. Car back in one day. Paid the deductible and went home. All good!
Date of experience: September 10, 2024
Reply from CarShield
Thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
When I first tried to get the purge valve, I questioned a advisor and was told I couldn’t get it covered. It cost a few different place’s trying to get it fixed, finally got fed up with all the BS, went to Ford and they said it was the purge valve I had already had fixed elseware. Once Ford did it and it was covered everything has been great, just low on funds due to crooked A_ _ _ _ __ _.
Date of experience: August 30, 2024
Reply from CarShield
Mark, we are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department for assistance.
I had CarShield before and it was not bad so here I’m again giving CarShield a second chance to show me that it is worth it to have it. I don’t want to hear that we can but it is not cover. That’s going to disappoint me.
Date of experience: September 06, 2024
Because they agents that I dealt with was very knowledgeable and understanding of of what I need, and very great to deal with.
Date of experience: September 05, 2024
Reply from CarShield
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I needed to make a payment and I usually do it threw your web online but to find out you was haveing trouble or updateing it so I called and the lady who answered was able to help me make my transaction
Date of experience: September 04, 2024
Reply from CarShield
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I love the app and also it is reliable and easy. The customer service were reliable and they was able to answer any questions I’ve had.
Date of experience: September 03, 2024
Reply from CarShield
David, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
on 9/5 I had a conversation with the customer service rep at CS. She stated that the alternator belt was a covered item under my warranty. When the deal called yesterday they were denied the claim and told not covered by warranty. I called CS and yesterday and they listened to the call from 9/5 and confirmed that is what the rep told me but they still denied coverage even though I was completely lied to by the their rep. In good faith this should of been covered. Very disappointed in CS.
Date of experience: September 05, 2024
