Best in Cane Furniture Store

Jun 9, 2024

Beyond disappointed. We had orders booths for our restaurant in 2021. We decided to expand our booth seating area this year. I reached out to Superior and had them send me the invoice from our 2021 order to confirm I order the exact same booths that we currently have. Placed my order and they confirmed that they would match exactly. 6 weeks later we received them and they are NOT the same color. They are similar but definitely not the same and it is noticeable. It looks like they sent us the wrong color in 2021 but we had nothing to compare them to at the time and just assumed the website had a color variation. When trying to get them to make it right they basically blame me and said I should’ve sent them a picture of our current booths, yet never asked me to do that when I told them I want to make sure they match. They offer me a $500 refund for the “inconvenience” and refuse to do anything else to make it right. Now I’m stuck with several thousands of dollars worth of booths that don’t match. I would never work with them again due to their refusal to admit their mistake and fix it.