Asharys Design Reviews

42  Excellent
TrustScore 4.5 out of 5

4.4

In the Furniture Manufacturer category

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Reviews4.4

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Rated 4 out of 5 stars

Ordered a bed

Ordered a bed - got delivered in about 3 months. It was a custom piece. Definitely worth the wait! Despite the furniture being of high quality and reasonably priced, there is good communication regarding the lead times and to align your expectations accordingly. You should note that a few of their luxury products are built to order so you may have to wait months before receiving the product. It was worth the wait and the quality is much better than these local overpriced furniture stores. I would purchase again, I do wish you guys had more stock available on the website.

Date of experience: March 01, 2024

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Rated 5 out of 5 stars

Visited the warehouse in LA before…

Visited the warehouse in LA before ordering my sofa. This option just made my decision easier. I really liked their piece but wasn't sure about its quality prior to visiting. Happy and satisfied customer. The gentleman on the phone was very professional and accommodating.

Date of experience: August 25, 2024


Rated 5 out of 5 stars

Jamie was absolute amazing

Jamie was absolute amazing. He patiently heard what we were looking for and found us the right match - this was about 3 months ago. Got our custom bedroom furniture delivered and we are delighted. Haven't come across such quality and customer service before for an online business!

Date of experience: July 30, 2024

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Rated 4 out of 5 stars

I was calling another furniture store…

I was calling another furniture store and somehow ended up calling them. Their customer representative was pleasant to talk to. I actually decided to browse through their website and liked a lamp, so I decided to order it. What an amazing decision_ I love it!

Date of experience: May 04, 2024

Reply from Asharys Design

Thank you for taking the time to provide your feedback. Happy to hear you are satisfied with your purchase!

Ashary's Team


Rated 5 out of 5 stars

I was looking for option in hand carved…

I was looking for option in hand carved chairs and marble tables. Came across this page and ordered. Received my order yesterday and I am impressed. Products are exactly what we see online on their website.

Date of experience: August 13, 2024

Reply from Asharys Design

Thank you Sohail for taking the time to leave us your feedback. Please do not hesitate to reach out to us at any time. We appreciate your business.

Ashary's


Rated 5 out of 5 stars

What amazing customer service- they…

What amazing customer service- they issued a return the same day. i didnt notice the lead times until later and when i did i called them and the lady was very warm and professional.

Date of experience: August 01, 2024

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Rated 4 out of 5 stars

At first

At first, I was a bit hesitant because the pictures on the website seemed too perfect. But I took the chance, and I'm so happy I did. The coffee table I ordered exceeded my expectations in term of quality and design.

Date of experience: May 11, 2024

Reply from Asharys Design

Thank you Adam for taking the time to leave us a review.

Can you please advise us how we can further improve your experience? Customer satisfaction is important to us, and we want to ensure every purchase is no less than a 5-star experience for our clients.

Ashary's Team


Rated 4 out of 5 stars

Customer service representative was…

Customer service representative was friendly and addressed my inquires promptly. I wanted to customize a sofa I really liked and they happily gave me fabric and colour options all I had to do was give them a call.

Date of experience: May 11, 2024

Reply from Asharys Design

Thank you for the positive feedback, Michael. We appreciate your business and hope to serve you once again in the future.

Please do not hesitate to reach out at any time.

Ashary's


Rated 3 out of 5 stars

I couldn't decide between the two…

I couldn't decide between the two chairs I liked on this website. I ordered one and then decided to go with the other one I liked. I called them, and they instantly corrected my order.

Date of experience: May 10, 2024

Reply from Asharys Design

Thank you for notifying us about this issue, Robyn. I see that your return has been processed and your new order is on it's way for delivery!

We apologize for any inconvenience caused. Please do not hesitate to reach out if there is any other way we can assist.

Ashary's Team


Rated 2 out of 5 stars

Disappointed Purchase


I recently bought this floor lamp online, and unfortunately, it didn't live up to my expectations. The pictures showcased a sleek and modern design, but what I received looked cheap and poorly made.
Despite the disappointing product, their responsiveness in addressing my inquiries deserves recognition.

Date of experience: March 02, 2024

Reply from Asharys Design

Thank you for your recent feedback regarding the color discrepancy in the lamp you received from us. We sincerely apologize for any inconvenience this may have caused. Customer satisfaction is our top priority, and we are committed to resolving this issue swiftly.

As discussed via email, we are pleased to offer you two options to rectify this: a full refund, including any associated shipping costs, or expedited delivery of the lamp in the deep gold color as originally ordered (of course, we will waive all return and expedited delivery fees, and the return label will be provided to you).

Your understanding and cooperation are greatly appreciated as we work to rectify this situation to your satisfaction. Please let us know your preferred option, and if there's anything else we can assist you with.

Additionally, a member of our team will be reaching out to further discuss if there is any alternative you prefer.

Thank you for bringing this matter to our attention.

Ashary's Team

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Rated 5 out of 5 stars

what amazing customer service

They issued a return the same day.i didn't notice the lead times until later and when i did i called them and the lady was very warm and professional.

Date of experience: August 05, 2024

Reply from Asharys Design

Thank you for taking the time to leave us this review. We aim to provide a seamless online experience for all our clients. In this case, there was a misunderstanding of the lead times which is why the refund was processed the next day.

Please do not hesitate to reach out to us at any time.

Ashary's


Rated 5 out of 5 stars

wish you guys had a store

wish you guys had a store. there are so many things i want to see in person but at the same time i'm satisfied with the chair and lamp i ordered. i will go ahead and order more from this website

Date of experience: August 05, 2024


Rated 4 out of 5 stars

Man this place has good quality…

Man this place has good quality furniture-first i was a little iffy about ordering but i'm glad I took the chance. You get some solid stuff for the price you pay.

Date of experience: May 04, 2024

Reply from Asharys Design

Thank you, Hazel! Please let us know how we can further improve our services to earn a perfect review! Do not hesitate to reach out to our team for any feedback. We have left you an email to gather more details on your experience.

Ashary's Team


Rated 5 out of 5 stars

Excellent customer service

There are some nice designs, a very responsible and responsive store. I did hope the chair would work for us and did not have to return it. I recommend this furniture shop, they stand by their products!

Date of experience: August 02, 2024

Reply from Asharys Design

Thank you for the feedback! We truly do aim for a seamless online experience for all our clients when buying furniture. We stand by our products and value customer feedback. We are glad to hear that despite the return, you are happy with our services. Please do not hesitate to reach out should there be anything else we can assist with.

Ashary's Team

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Rated 5 out of 5 stars

Customer support staff is amazing

Customer support staff is amazing! just call them and they will walk you through everything. Although their communication is great, delivery times can be improved. I waited 2.5 months for a custom sofa.

Date of experience: July 05, 2024

Reply from Asharys Design

Thank you for leaving us a 5-star review. We are aware that our lead times can be longer depending on the pieces ordered and the customization required. Please keep in mind as our items are hand-made and made to order - lead times can be up to 12 weeks. This can be found on our product pages and is communicated prior to us taking your order.

We are glad to hear you are happy with your new sofa and have noted the feedback on our lead times.

Ashary's


Rated 4 out of 5 stars

Their furniture is amazing

Their furniture is amazing, but be prepared for it to be a little heavy. I struggled a bit with moving the pieces around, but once they were in place, they looked beautiful.

Date of experience: May 11, 2024

Reply from Asharys Design

Thank you for the feedback, Thomas.

Please keep in mind most of our furniture pieces are hand-made and made of either solid wood or stone tops which tend to be on the heavier side. We have noted your concerns and will correct accordingly!

Sincere apologies for any inconvenience caused.

Ashary's Team


Rated 4 out of 5 stars

Quick delivery

Quick delivery. Product is as pictures. No assembly required for the chair I bought leather is genuine and very good quality.

Date of experience: May 02, 2024

Reply from Asharys Design

Glad to hear you are satisfied with your new chair! Please do not hesitate to reach out at anytime should you have any questions.

Ashary's Team