15,542 total
Everyone I talk to you was extremely compassionate and kind. Great customer service. very refreshing not to have to talk to somebody in India,Indonesia or the Philippines that you can barely understand thank you so much for that.
I had a problem with the pictures and e-signature and the young lady that helped me was incredibal and very patient thumbs up to her I thank her so much.
Date of experience: September 12, 2024
Easy to get signed up and policy activated. I moved 4 cars from regular insurance to a collectors policy in just a few hours. Their online site was easy to navigate and the agent who followed up was very helpful in dialing in the exact coverage I wanted.
Date of experience: September 14, 2024
Previous rep ( a couple months ago ) did not complete my request to increase coverage.
Today, the guy who helped me got it all straighted out, so I am happy.
If you have a collectable car, this is a good insurer with reasonable prices.
Date of experience: September 12, 2024
Amanda was great at getting me set up on this journey to protect my classic car and answered any and all questions I had. She worked to ensure I had reliable means of contact for future support.
Date of experience: September 12, 2024
First time with collector auto insurance. It was easy to get and the requirements were reasonable and simple. We’ll see how it goes.
Date of experience: September 10, 2024
Customer service man was very helpful, informative and took care of me right away. I would gladly recommend him to anyone that had to call your company for payments, information etc... about your insurance.
Date of experience: September 11, 2024
Renee was very helpful. She answered all of my questions, and explained some other discounts that I might qualify for.
Date of experience: September 14, 2024
Abigail the most pleasant person to talk with and was quick to be so helpful and make my changes in quick order. I love the company and will continue to recommend them, best rates and service ever!!!
Date of experience: September 12, 2024
Clem was friendly, knowledgeable and worked through the process of getting a truck and a motorcycle insured without stress and drama
Date of experience: September 14, 2024
Mr.Weston Arlich-Picazo was extremely professional and helpful.
He answered all of my questions and recommended a better policy.
I have now endorsed him to several of my colleagues.
Date of experience: September 13, 2024
Jessica Taylor was so helpful.
Thanks again for the info.
Look forward to another great policy
covering my 95 F250.
Thanks Bryan Wolf
Date of experience: September 13, 2024
My agent was fantastic! Very helpful throughout the process of writing my insurance! One of the best I have ever had the pleasure of dealing with on the phone. You Rock Michael!
Date of experience: September 12, 2024
The online agent Jeff was extremely helpful, and explained the different ways I could upgrade my policy. Very knowledgeable and patient. Thanks Jeff
Date of experience: September 12, 2024
Weston Arlich‑Picazo was awesome. He took his time and helped me out tremendously. Ask to speak to him when you call, you will not be disappointed.
Date of experience: September 10, 2024
It all started with the sales representative and the experience contained on from there. MS LaShawn was as helpful as she was KNOWLEDGEABLE. She explained everything and made the signing up process as easy as could be. She is definitely an asset to the company. Their great price didn't hurt either. Truly a 5+star experience.
Date of experience: September 06, 2024
Reply from American Collectors Insurance
Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!
Erika was very pleasant and professional. She updated my policy liability limits so I could include the vehicle under my umbrella policy and even assisted me in getting her the necessary supporting documents from my USAA policy.
Date of experience: September 13, 2024
Sign up was simple and quick. Megan was very knowledgeable and helpful making sure there were no questions and having the answers to questions during sign up process.
Date of experience: September 05, 2024
Reply from American Collectors Insurance
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Clemenceau was very helpful with the whole process and questions I had and made it a smooth transaction of switch my insurance over and getting things taken care of.
Date of experience: September 13, 2024
I called to review my American Collectors Insurance policy and was immediately connected to Jasmine Northam. Jasmine listened intently to my questions and discussed with me and resolved all my insurance concerns.
I was very well pleased with her exceptional customer focus, insurance policy knowledge and taking ownership of my insurance needs.
Thank You
Jim Hay
Date of experience: September 10, 2024
Jessica was very informative and looked at all options to cover my vehicle.
I own an insurance adjusting company and a detective agency and know when I am speaking with a intelligent and pleasant person like Jessica.
Date of experience: September 13, 2024
