27,573 total
Kudos to Maranda for her excellent customer service skills this morning! It was a pleasure speaking with such a knowledgeable person who helped me with my travel insurance. AARDY made a great choice in hiring her! Five (5) Stars All the Days!!!
Date of experience: September 14, 2024
My wife and I were looking for insurance for an upcoming international trip. We've used this company for previous trips and have always been satisfied. Our experience today was a pleasure. The agent, Denise, was knowledgeable, very pleasant, and got us exactly what we were looking for. Quick too! We completed the whole process over the phone in about 15 minutes. Highly recommended.
Date of experience: September 13, 2024
I communicated with two agents, Jason and Shana. Jason was on chat; clearly and professionally he explained the company's policy and answered our general questions. When we asked more detailed questions, he recommended to talk over the phone with Shana, and it was a good advice. Shana spent some time to go over the insurance policy, explaining its benefits and limitations. Eventually, she helped us to purchase the policy that most fits our requirements and conditions. Thank you both, Jason and Shana!
Date of experience: September 12, 2024
Destiny and Serenity and another person initially took the time and had the patience to walk me through how trip insurance works and reviewed the various options. Super helpful and I'll be recommending them as well as using Aardy again.
Date of experience: September 15, 2024
As a regular Aardy customer, I expected a five star experience and Kendall provided that and more. He was informed, patient, and attentive. When I emailed with a question, he promptly called me to answer it and provided me with a written confirmation of what the full cost of coverage would be since we were initiating coverage that only for our cruise deposit. Importantly, he let me know how little it would cost to increase medical coverage, which we gladly increased as a result. Overall, one cannot help but be impressed by the team Aardy has assembled.
Date of experience: September 14, 2024
Kendall was very pleasant and knowledgable and found his assistance very helpful. We knew we needed insurance for such a once in a lifetime, expensive trip, but didn't think it would be that easy. Thank you for all your help.
William and Jill Conrad
Date of experience: September 13, 2024
I contacted the chat several times. I always received prompt follow-up if it was closed without having to re-contact.
Very clear explanation of the features and benefits I needed the most.
Easy to compare the policies.
Appreciated the recommended policy suggestion.
I believe AARDY helped me find the best policy for me at the best price.
Date of experience: September 13, 2024
I generally plan my own trips so I didn't want the usual policy that covers a cruise or organized group tour. The agent was able to find me an appropriate medical, repatriation, etc. insurance plan at a very reasonable price. She was professional, knowledgeable, and quick. Within minutes she sent me several options and a recommendation about which one might be best. Then she gave me the time I needed to review the details of the plans I was considering before I came to a decision. Bravo for such expert information and customer support.
Date of experience: September 12, 2024
I needed a good travel insurance for an international trip my husband and I are taking shortly. The AARDy agent asked appropriate questions, listened carefully and based on that offered me what he thought was the perfect match. It indeed checked all the boxes and comparatively to what I had previously come up with was less expensive. My husband and I felt comfortable making a quick decision. Kendall made it easy. It saved me the aggravation of searching further on the internet. I would recommend anyone looking for travel insurance to work with AARDY.
Date of experience: September 11, 2024
Amanda was so extremely helpful. I feel like she explained all my questions very knowledgeably and listened so intently to my concerns about travel insurance. She made me feel like there was not another company out there with anything better or at a better price and that we are fully covered so that we can fully enjoy our upcoming vacation with no worries.
Date of experience: September 11, 2024
I spoke with three insurance companies today and was blown away by the great service from Shauna. Instead of quoting barely intelligible legalese, she explained everything clearly and found a policy that was a great fit for my needs, and also outstanding value. Small details, like where to find the travel assistance number, was pointed out. Needless to say, she made the sale.
Date of experience: September 11, 2024
Thanks for the help Maranda. We are going on a Holland American cruise and wanted better insurance than the cruise line provided. Maranda fixed me up with great travel insurance at about half the cost. You’re the best!!
Date of experience: September 15, 2024
It was very easy to find a large variety of policies for our upcoming trip. Policies that were economical with limited coverage as well as broad and extensive coverage policies that cost a bit more. It was easy to navigate the site to obtain my quotes.
Date of experience: September 13, 2024
AARDY's agents were very professional and helpful when I called to learn more about AARDY's services and the various Travel Insurance Companies they sell policies on. I called two different nights and spoke with Agent Janet and Agent Melanie. They both discussed the policy benefits on several different insurance companies and explained various things that I did not understand in the policies.
Date of experience: September 11, 2024
I truly appreciated speaking with an human! I could address the specific concerns I had not try to negotiate a phone tree that may or may not address my issues. Denise was great in helping me find the plan we needed. I received a copy of the plan right away to look over and was then able to call back and speak with her with the questions I had. I hope I don't need it but I am very happy to have the travel insurance. Thanks Denise.
Date of experience: September 06, 2024
I talked to Amanda and was very impressed by her professionalism and confident approach to finding the best insurance for my specific needs. She also kindly educated me on the best time to get the best coverage (within 14 days of booking a trip). I was very pleased with our conversation and will definitely use AARDY again.
Date of experience: September 13, 2024
I felt like I received top tier service from Shauna. She explained everything clearly and she found a policy that really fit our needs at a great value. She pointed out several small details like where to find the number for travel assistance.
Date of experience: September 13, 2024
My agent was excellent! Not only did she help me get the right policy, but she handled the payment transaction too. She had very good interpersonal skills also and was a pleasure to work with.
Date of experience: September 05, 2024
Melanie was very helpful in explaining the different options available. I was made aware of the policy limitations given the time that has passed since my first trip payment. She was able to answer all my questions about coverage and limits.
Date of experience: September 12, 2024
Finding your company and actually buying a plan was super easy. However, when I want to read the details of my plan and print it out, I cannot even find it. It’s way too hard.
Date of experience: September 15, 2024
